“Getting to the restaurant was difficult. It seemed that Panera was an afterthought in this location, and signage is poor. The restaurant is very well hidden. The parking lot is very small, and was full. The restaurant itself was about half full. Again, maybe it was an afterthought. The lot was so small, in fact, that I worried that this was a carry-out-only location.The restaurant was clean. Beverages were stocked. Disposal and return of trash, trays, and silverware was easy. The trash cans were not overflowing, the tray and silverware areas had recently been emptied.Service was maybe a bit reluctant. It was as if I had to push them to do their job. Maybe serving us was an inconvenience?The food was OK. My only comment is that, if food is not happily and proudly prepared, the taste suffers.Listening to the tone of the other diners, I think they were more mechanical than happy. We ate and got the heck out of there. I never felt that the staff enjoyed their job, or that they were welcoming. I guess it is inconvenient to have to work.I did not enjoy my visit. Something was off. I believe it was the attitude of the staff. I have never before eaten at this location, and it has been several years since I have eaten at any StL Bread Co. After this, I suspect it will be some years before I consider returning. It isn't so much that the experience was terrible as that I can have a better experience at many other restaurants. Why go somewhere for an OK experience, when there are good and great experiences to be had, many other places? Would I return to this location? Not likely.Dietary restrictions: Options for keto are limitedParking: The lot is very small and hard to find.“
“I visited this location the order day for a rapid pick up order. Although it was my fault I chose the wrong location lol. The staff was extremely supportive and helpful. The manager lady on duty WENT ABOVE AND BEYOND, to search where my order was, she even apologized multiple times (although it was my fault). The next day I stopped in the drive thru and she REMEMBERED me! She wanted to make sure everything was squared away to bring closure to the situation.Kuddos to this manager (forgot to get her name) but great job on running this store and the leadership shows through your team!“