Dairy Queen Grill & Chill
$ • Fast Food, Ice Cream, Burgers
Hours:
422 MO-185, Sullivan
(573) 860-7444
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Terrible experience. Do not have mobile order options if you can’t fulfill what’s required. I sat in parking lot for over 15 min waiting and finally came through drive through. Immediately was told there’s no one here and for food it’s 15-20 min wait. Now my mobile experience has turned into almost an hour event for ice cream. It is unfair for whomever is working to be so short staffed, but for paying consumers this is a ridiculous situation.
So we are in drive through before 7pm on 07/16/21, as usual the line is long because this place has great food.
We are moving along then everything stops.
7pm came and the employees just leave while there were still customers in drive thru. Now if someone aka the manager would have let everyone in the line know that there were not going to service everyone that had been waiting prior to 7pm we would have been upset but not mad. To let people just sit there waiting...read full review
Ratings
Menu
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
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Dairy Queen Grill & Chill offers a diverse menu, including a variety of Blizzards and seasonal flavors. The staff is generally friendly and the service is quick, though it can become overwhelmed during busy periods. The food is reported to be yummy, with some customers mentioning slow service, especially in the drive-thru, and occasional issues like missing side items. Recent reviews indicate that the restaurant's burgers, such as the flamethrower burger with bacon, are tasty, though there have been complaints about orders being incorrect or not prepared as requested. The location cares about its employees, sometimes shutting down during bad weather to ensure they can get home safely. Overall, Dairy Queen Grill & Chill provides a satisfying dining experience with a focus on ice cream and frozen treats, but customers have suggested that getting the order right and timely service could improve.