My husband and I are visiting All the way from ATL and Pepper Was soooo sweet and attentive !! Let us taste every flavor we asked and wasn't bothered one bit!! Awesome customer service!!
Nae Parker
Me and my kids really enjoyed the ice cream today. They have deals going on as well and the staff Marcia was very nice and helpful.
Clara Dahmer
Fast and friendly service and delicious ice cream. Marcia was a delight! She was so kind and helpful and made some recommendations based on the flavors I like.
B.A.G Brown
Marcia was nice as hell Delmar loop is a decent spot
Antoinette Ezell
My experience was very pleasant stores was clean Marci was very polite and helpful appreciate the customer service it was a10+
Dom A
Marcia had the best energy, was patient and sweet to me and my babies 🤎 she’s dope
Londyn Swift
The worker marcia was so sweet! Loved her personality and ofc the ice cream was AMAZING !!! keep it up!
Olivia Johnson
Marcia was the absolute best!! I had a great conversation with her and she was super helpful in my ice cream decision. Wonderful customer service and a great, genuine person!
Brady Becker
Marcia is a wonderful human being! She’s kind, sweet, caring, and has the best customer service! Marcia is the reason I will go back! She recommended the best flavors of ice cream 😋😋😋
Georgia Lanagan
I had a very disappointing experience at this Ben & Jerry’s. After ordering a milkshake, I was handed it with the lid barely on and told to fix it myself. When I set it down to secure the lid, the cup slipped and spilled everywhere. I immediately apologized and started cleaning it up with help from my friend and even nearby customers—while the two employees stood by and did nothing.
Despite the spill being caused by the improperly placed lid, one of the workers asked if I was going to pay for it. I agreed and paid. Two minutes later, I returned to get a replacement. The second employee pointed me back to the original staff member, who clearly didn’t want to make it and had to be reminded by his coworker to do so. After they made the milkshake—messily—the first employee then told me I needed to pay again.
When I asked why, they claimed I “dropped” the first one and that they had used extra resources. I explained it hadn’t been dropped—it slipped while I was trying to secure the lid—and that I had already paid. The first employee then ASKED ME if I knew how gravity works and lectured me on how to correctly put on a lid. They never informed me ahead of time that I’d be charged again, even though both employees were fully aware of the situation while making the replacement.
When I asked to speak with a manager, I was told there wasn’t one. The entire experience felt careless, dismissive and rude, and I left with a milkshake I no longer felt safe to drink. I wouldn’t expect this kind of condescension or lack of basic customer service from a place like Ben & Jerry’s.
Only thing...music just a little loud. though liked the choice even. The ice cream was great, the cone even better. Pepper was very friendly, and helpful, a real keeper.
Atmosphere: 4
Food: 5
Service: 5
Dustin Clary
More like a PRIDE festival than a restaurant will never purchase anything from them again
Atmosphere: 1
Food: 3
Service: 2
Jose Hernandez
They had good answers for our questions about gluten-free options and all around great people serving the ice cream!
Atmosphere: 5
Food: 5
Service: 5
Érika Cristina
Elianna was fantastic - very friendly and knowledgeable. It was obvious that she enjoys her job. Justin was very nice as well. It did feel like the space could use a little touch up but other than that, we had a great experience!
My husband and I are visiting All the way from ATL and Pepper Was soooo sweet and attentive !! Let us taste every flavor we asked and wasn't bothered one bit!! Awesome customer service!!
Me and my kids really enjoyed the ice cream today. They have deals going on as well and the staff Marcia was very nice and helpful.
Fast and friendly service and delicious ice cream. Marcia was a delight! She was so kind and helpful and made some recommendations based on the flavors I like.
Marcia was nice as hell Delmar loop is a decent spot
My experience was very pleasant stores was clean Marci was very polite and helpful appreciate the customer service it was a10+
Marcia had the best energy, was patient and sweet to me and my babies 🤎 she’s dope
The worker marcia was so sweet! Loved her personality and ofc the ice cream was AMAZING !!! keep it up!
Marcia was the absolute best!! I had a great conversation with her and she was super helpful in my ice cream decision. Wonderful customer service and a great, genuine person!
Marcia is a wonderful human being! She’s kind, sweet, caring, and has the best customer service! Marcia is the reason I will go back! She recommended the best flavors of ice cream 😋😋😋
I had a very disappointing experience at this Ben & Jerry’s. After ordering a milkshake, I was handed it with the lid barely on and told to fix it myself. When I set it down to secure the lid, the cup slipped and spilled everywhere. I immediately apologized and started cleaning it up with help from my friend and even nearby customers—while the two employees stood by and did nothing.
Despite the spill being caused by the improperly placed lid, one of the workers asked if I was going to pay for it. I agreed and paid. Two minutes later, I returned to get a replacement. The second employee pointed me back to the original staff member, who clearly didn’t want to make it and had to be reminded by his coworker to do so. After they made the milkshake—messily—the first employee then told me I needed to pay again.
When I asked why, they claimed I “dropped” the first one and that they had used extra resources. I explained it hadn’t been dropped—it slipped while I was trying to secure the lid—and that I had already paid. The first employee then ASKED ME if I knew how gravity works and lectured me on how to correctly put on a lid. They never informed me ahead of time that I’d be charged again, even though both employees were fully aware of the situation while making the replacement.
When I asked to speak with a manager, I was told there wasn’t one. The entire experience felt careless, dismissive and rude, and I left with a milkshake I no longer felt safe to drink. I wouldn’t expect this kind of condescension or lack of basic customer service from a place like Ben & Jerry’s.
Restaurantji Recommends
Amazing service Hayden was very helpful 11/10
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Only thing...music just a little loud. though liked the choice even. The ice cream was great, the cone even better. Pepper was very friendly, and helpful, a real keeper.
Atmosphere: 4
Food: 5
Service: 5
More like a PRIDE festival than a restaurant will never purchase anything from them again
Atmosphere: 1
Food: 3
Service: 2
They had good answers for our questions about gluten-free options and all around great people serving the ice cream!
Atmosphere: 5
Food: 5
Service: 5
Elianna was fantastic - very friendly and knowledgeable. It was obvious that she enjoys her job. Justin was very nice as well. It did feel like the space could use a little touch up but other than that, we had a great experience!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mango
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