Order was not ready. When I got there. They couldn’t find my mobile order. The food was cold and people just standing around talking with employees on their off day.
Atmosphere: 1
Food: 1
Service: 1
Sharon Hughes
There must have been a new employee, but he got it together quickly.
Atmosphere: 4
Food: 5
Service: 4
Stanley Njoes
These guys made my Big Mac with SHOE LEATHER 🤦🏻♂️...WORST Mc D I have EVER BEEN, Never going back to this one SHAMEFUL 😒
Atmosphere: 3
Food: 1
Service: 3
Tonie Thurber
Lost order terrible service
Atmosphere: 1
Food: 1
Service: 1
Juan Arredondo
Been waiting for 30 min for 2 happy meals. UNSAT.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Schivers
This is the 3rd nightmare experience I've had at this location. Every other Google reviewer that gave a one star experiece got a response from their review at this McDonald's, not sure why I'm any different. The associate I dealt with tonight is clearly bitter she is a grown adult working at McDonald's at 11 p.m. I can't help she hates her job but management could surely show up and make a difference. The police officers dining here even apologized. This place is an absolute nightmare. I am so sick of being asked to pull forward when I order one happy meal just to make their drive thru time quota. I am asked to pull all the way back around and park in the parking lot and wait....and there was only one other person in the drive thru at the time I went through. I've tried walking in several times and that's even more of a disaster. Please read my reviews on other places...I am not just mad and decided to give a review because of one negative experience. It's every time I come here. I've sat and watched multiple other cars come and go from the drive thru from my car in the parking lot. I literally ordered a happy meal and a 4 count nugget. Please see attached receipt. It's been 15 minutes and I'm still sitting in my car. Whoever is running this nightmare operation needs help.
Atmosphere: 1
Food: 1
Service: 1
Kyle Lee
I come here a lot on my way home and this will probably be the last time. always takes them forever to get the food and when I do it's always cold
Halsho Ahmed
Terrible customer service – completely avoidable
Stopped at the McDonald’s inside the Love’s Truck Stop and had one of the most frustrating fast-food experiences I’ve had in a while.
There were multiple employees working, but instead of paying attention to customers, they were standing around talking and horse-playing. This location uses kiosks to order, but the kiosk I used had no paper, so I didn’t get a receipt. That’s a problem when you’re required to show an order number to receive your food. Plenty of time to joke around, apparently not enough time to check basic equipment.
I specifically ordered a large fry with NO salt. They gave me fries loaded with extra salt. I sent them back and explained again. They then handed me a small fry with no salt. I had to go back again to correct the order and finally got the large fry I originally asked for.
By the time all of this was fixed, my sandwich was cold. At that point, I was tired, frustrated, and hungry, so I just ate it and left.
This wasn’t a busy rush issue — it was poor attention, poor communication, and zero care for customers. Do better.
Atmosphere: 1
Food: 1
Service: 1
Rs G
Easy access
Atmosphere: 4
Food: 3
Service: 5
Bill Pierce
ABSOLUTELY TERRIBLE! They need to close the doors so that they won't ruin McDonald's reputation!
So i grabbed a couple chicken wraps from here and stood back and watched..... first to keep the times down they complete the order before it's even made... falsification of their numbers... watched one of the managers grab 2 apple pies, looked at the sell by sticker, and removed them then stuck the pies in a bag for a customer... then go over and take the 3 remaining pies from the warmer and throw them away... serving expired product. The lobby was messy and unkempt, and management on duty just didn't care. I hope someone from corporate sees this and takes immediate action.
Atmosphere: 2
Food: 3
Service: 1
Dayton Brice
Why have the option for table service if your employees are gonna be lazy and not bring it to the table that was imputed into the app
Atmosphere: 1
Food: 5
Service: 1
LaDee Ursurla
Safe spot to stop while traveling.
Service: 5
Lonnie Fueston
Why had the frap machine been broken for over 2 month's?
Atmosphere: 1
Food: 1
Service: 1
Nikoloz Akhvlediani
The slowest mc i have ever been waiting for order 40 mins and still not ready
Order was not ready. When I got there. They couldn’t find my mobile order. The food was cold and people just standing around talking with employees on their off day.
Atmosphere: 1
Food: 1
Service: 1
There must have been a new employee, but he got it together quickly.
Atmosphere: 4
Food: 5
Service: 4
These guys made my Big Mac with SHOE LEATHER 🤦🏻♂️...WORST Mc D I have EVER BEEN, Never going back to this one SHAMEFUL 😒
Atmosphere: 3
Food: 1
Service: 3
Lost order terrible service
Atmosphere: 1
Food: 1
Service: 1
Been waiting for 30 min for 2 happy meals. UNSAT.
Atmosphere: 1
Food: 1
Service: 1
This is the 3rd nightmare experience I've had at this location. Every other Google reviewer that gave a one star experiece got a response from their review at this McDonald's, not sure why I'm any different. The associate I dealt with tonight is clearly bitter she is a grown adult working at McDonald's at 11 p.m. I can't help she hates her job but management could surely show up and make a difference. The police officers dining here even apologized. This place is an absolute nightmare. I am so sick of being asked to pull forward when I order one happy meal just to make their drive thru time quota. I am asked to pull all the way back around and park in the parking lot and wait....and there was only one other person in the drive thru at the time I went through. I've tried walking in several times and that's even more of a disaster. Please read my reviews on other places...I am not just mad and decided to give a review because of one negative experience. It's every time I come here. I've sat and watched multiple other cars come and go from the drive thru from my car in the parking lot. I literally ordered a happy meal and a 4 count nugget. Please see attached receipt. It's been 15 minutes and I'm still sitting in my car. Whoever is running this nightmare operation needs help.
Atmosphere: 1
Food: 1
Service: 1
I come here a lot on my way home and this will probably be the last time. always takes them forever to get the food and when I do it's always cold
Terrible customer service – completely avoidable
Stopped at the McDonald’s inside the Love’s Truck Stop and had one of the most frustrating fast-food experiences I’ve had in a while.
There were multiple employees working, but instead of paying attention to customers, they were standing around talking and horse-playing. This location uses kiosks to order, but the kiosk I used had no paper, so I didn’t get a receipt. That’s a problem when you’re required to show an order number to receive your food. Plenty of time to joke around, apparently not enough time to check basic equipment.
I specifically ordered a large fry with NO salt. They gave me fries loaded with extra salt. I sent them back and explained again. They then handed me a small fry with no salt. I had to go back again to correct the order and finally got the large fry I originally asked for.
By the time all of this was fixed, my sandwich was cold. At that point, I was tired, frustrated, and hungry, so I just ate it and left.
This wasn’t a busy rush issue — it was poor attention, poor communication, and zero care for customers. Do better.
Atmosphere: 1
Food: 1
Service: 1
Easy access
Atmosphere: 4
Food: 3
Service: 5
ABSOLUTELY TERRIBLE! They need to close the doors so that they won't ruin McDonald's reputation!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
So i grabbed a couple chicken wraps from here and stood back and watched..... first to keep the times down they complete the order before it's even made... falsification of their numbers... watched one of the managers grab 2 apple pies, looked at the sell by sticker, and removed them then stuck the pies in a bag for a customer... then go over and take the 3 remaining pies from the warmer and throw them away... serving expired product. The lobby was messy and unkempt, and management on duty just didn't care. I hope someone from corporate sees this and takes immediate action.
Atmosphere: 2
Food: 3
Service: 1
Why have the option for table service if your employees are gonna be lazy and not bring it to the table that was imputed into the app
Atmosphere: 1
Food: 5
Service: 1
Safe spot to stop while traveling.
Service: 5
Why had the frap machine been broken for over 2 month's?
Atmosphere: 1
Food: 1
Service: 1
The slowest mc i have ever been waiting for order 40 mins and still not ready
Atmosphere: 1
Service: 1
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