Freddy's Frozen Custard & Steakburgers

The music was way too loud and the cashier couldn’t hear us and wouldn’t speak loud enough. We ordered a chicken sandwich and three cheeseburgers. We got four crunchy cheeseburgers. Most of the drink options were “out of order”. The fries were good.

Atmosphere: 2

Food: 1

Service: 1

Love the food but they need to change their hours on their website. I have been there to order well before their website says thwyre closing but it seems like theyre closed a lot earlier than what that says. I think the website should reflect accurate hours, its all the customers have really. Should be accurate.

Flat soda, no napkins, no sauce, no soap in the bathrooms, ice machine gross, whole entire floor is gross and unclean, and overall was a mess

They were out of tots, napkins, soda machine was out of most sodas, no tea, no soap in the bathroom, trash was overflowing, and the tables were dirty. The dining room was dirty, no one was cleaning any where. I have never seen a Freddy's this bad.

Atmosphere: 1

Food: 2

Service: 2

Service was good.
Food was ok.
The atmosphere made our family's experience unappetizing and unpleasant.
The floor was filthy throughout the entire restaurant, the area by the soda machine was dirty, 4 flavors of soda were out of order, both ice tea flavors were empty (and the soda dispenser sprayed all over my hand, even though it was around the center of my cup). The men and women's bathrooms were disgusting. The music was very loud, causing patrons to speak loudly (which seems to have caused the staff to call out order numbers extremely loudly over the speaker system).
Customers noticed a sink in the kitchen overflowing onto the floor, which the staff was oblivious to until a patron informed one of the staff members.
The custard machine was covered in melted custard (like it hadn't been cleaned in awhile).

We've eaten at various Freddy's locations, but will never return to the Missoula location again.

I have 2 questions:
1. Is there an actual manager at this site?
2. Hey Corporate~
Are you actually reading the comments that customers take time to write? (Apparently I'm not the first person to bring some of these issues to your attention.)

I would think that Freddy's would want to correct cleanliness issues and any other issues that cause negative customer experiences.

Atmosphere: 1

Food: 3

Service: 4

Huge portion of frys

Great food!! A tad slow waited 5 min in drive through at the window

Food: 5

Ordered soda they didn't tell us they are out but still sold us sodas and we had to figure out which soad to get ( diet only ). I would highly recommend going anywhere else then here. Employees parked across 3 spaces in front and interior was dirty. The Employees was too busy chatting with each other to bother helping customers

Yellow rabbit gave kids a happiest day package in the back rooms . He also had a knife to cut the cake I presume. But Freddy is very awesome am going back and bringing my kids: Cassidy fritz Susie Gabriel and Micheal

Atmosphere: 5

Food: 3

Service: 4

We made an online order for a couple random things and a veggie burger. For one when we got there they were out of the veggie burger, but that’s not the big deal. The bigger deal was that they didn’t give us a refund for it. Secondly, all of our food was cold, besides the one thing that was supposed to be cold, the shake. It was completely melted. I just feel really upset that they didn’t give us a refund for the food that they didn’t even give us. Or a refund for all the wrong temperatures.

Atmosphere: 4

Food: 1

Service: 4

This location is undergoing serious issues. No menu boards. The soda and ice dispenser haven’t been sanitized in a long time. The food tastes like chemicals. The dining area is dirty and smells off. After a few bites threw the food in the trash. Won’t be back.

Atmosphere: 1

Food: 1

Service: 2

Great burgers and fries. First time, and the custard was good, but I think I'm more of a hard ice cream guy.

The grilled cheese burger was delicious! We also loved the shakes!

Normally, I love going to Freddy’s. Delicious burgers, and ice cream. Unfortunately, my wife and I just went through the drive-through and we ordered onion rings and a milkshake…. And while we were waiting in the car at the drive-through window,we could see that the girl that was taking orders for the drive-through… She was eating something that looked like french fries and holding a dipping sauce.

She held my milkshake and was holding her food over my milkshake. It seemed very careless. It kind of grossed us out.

I’m not used to seeing food servers eating food while they are fulfilling my order.

Atmosphere: 1

Food: 4

Service: 1

The food was good, the floor, tables were really dirty! Freddy would have been disappointed.