Very poor drive-thru speaker system. This has been an issue for a long time. It’s extremely hard to hear anything, which makes ordering very difficult and frustrating. This really needs to be fixed
Atmosphere: 4
Food: 5
Service: 4
Rich
Extremely fast and the food is above average for fast food this was done at 11:00 p.m.
Atmosphere: 5
Food: 4
Service: 5
Marcelo jorame
Good food at good prices. Definitely going back
Atmosphere: 5
Food: 5
Service: 5
April
This Cook Out location maintains the brand standards of several other locations we’ve visited. Service is good and fast, and food quality is more than sufficient for the price. It’s a clean dining room and we would have no problem visiting again, when the opportunity presents itself.
Atmosphere: 4
Food: 5
Service: 4
Dr. Blake
Messed up order.
Atmosphere: 3
Food: 3
Service: 3
Tyler Kelley
I love cookout, fast, greasy comfort food. My favorite go to is a mustard relish hotdogs, but the past 3 visits they have been out of relish. Pickles are an OK substitute , but not the same flavor.
Atmosphere: 5
Food: 5
Service: 5
Kramer Talley
Great food for the price and awesome I side dining awesome service
Laurel Dunn
always quick, cheap and polite.
Atmosphere: 5
Food: 5
Service: 5
Austin Kennedy
The speaker doesn’t work that well, but even then they read your order back to you and it was correct.
We all in the group order and the guy taking our order were on the same page. We wait a while because their drive thru times are outta the roof, the guys hands us our orders their wrong, he forgot a whole tray, a shake & a sweet tea, charged us for it. Told us if we wanted that we’d have to purchase it again & then a coworker of his asks him “I’m gonna stop trying with these drive thru times. Like what’s taking so long?” The guy at the window said “these people have had their order for a few minutes they just ordered another tray” blamed us because he couldn’t get the order right
So the issues were when having clear communication and relaying you understand the order you mess up half of it, charge us for it, and try and charge us again for the same thing we didn’t even get the first time & then talk about the customer like it’s their fault you did wrong.
If I could give zero stars i would. At 3 AM in the morning your staff isn’t doing that great
Atmosphere: 1
Food: 1
Service: 1
David M
Good grilled burgers and onion rings. The milk shakes are so thick that you can't drink them through a straw unless you wait until it melts, just eat it with a spoon like ice cream.
Good food and Very Quick. Liked the chocolate Fudge.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Quesadilla
Kaitlyn Cole
Milkshakes 100%
Ebony Franklin
Must have hired new individuals. Took a long time to get milkshakes.
Atmosphere: 4
Food: 5
Service: 3
Dillon
You want resturants like this in your city. Like, yeah it's a fast food chain, but the service and quality vastly differs based on the location and franchise. This one just happens to be a poster child for the brand. Been here probably 10-20 times, usually so late I question who's even making food at this hour, but this location holds strong until 3am so this is usually where I wind up. Never had any issues with accuracy and the food is always incredibly fresh. Probably due to the guy at the window, Tim, who's a true pro at the drive-thru if any one exists, lightning fast without messing up. Might just be the only midnight or later spot you won't regret going to. 5/5
Atmosphere: 5
Food: 5
Service: 5
Empress Adelaide
The food is excellent, service is crap. You can patiently wait smiling for minutes while they pretend you don't exist, and they'll still bad mouth you over the loudspeaker for not understanding their mumbled speech the first time, and then leave without giving you an order number. But that can't stop me from coming back for more slop, so why should I expect it to ever change?
Very poor drive-thru speaker system. This has been an issue for a long time. It’s extremely hard to hear anything, which makes ordering very difficult and frustrating. This really needs to be fixed
Atmosphere: 4
Food: 5
Service: 4
Extremely fast and the food is above average for fast food this was done at 11:00 p.m.
Atmosphere: 5
Food: 4
Service: 5
Good food at good prices. Definitely going back
Atmosphere: 5
Food: 5
Service: 5
This Cook Out location maintains the brand standards of several other locations we’ve visited. Service is good and fast, and food quality is more than sufficient for the price. It’s a clean dining room and we would have no problem visiting again, when the opportunity presents itself.
Atmosphere: 4
Food: 5
Service: 4
Messed up order.
Atmosphere: 3
Food: 3
Service: 3
I love cookout, fast, greasy comfort food. My favorite go to is a mustard relish hotdogs, but the past 3 visits they have been out of relish. Pickles are an OK substitute , but not the same flavor.
Atmosphere: 5
Food: 5
Service: 5
Great food for the price and awesome I side dining awesome service
always quick, cheap and polite.
Atmosphere: 5
Food: 5
Service: 5
The speaker doesn’t work that well, but even then they read your order back to you and it was correct.
We all in the group order and the guy taking our order were on the same page. We wait a while because their drive thru times are outta the roof, the guys hands us our orders their wrong, he forgot a whole tray, a shake & a sweet tea, charged us for it.
Told us if we wanted that we’d have to purchase it again & then a coworker of his asks him “I’m gonna stop trying with these drive thru times. Like what’s taking so long?” The guy at the window said “these people have had their order for a few minutes they just ordered another tray” blamed us because he couldn’t get the order right
So the issues were when having clear communication and relaying you understand the order you mess up half of it, charge us for it, and try and charge us again for the same thing we didn’t even get the first time & then talk about the customer like it’s their fault you did wrong.
If I could give zero stars i would. At 3 AM in the morning your staff isn’t doing that great
Atmosphere: 1
Food: 1
Service: 1
Good grilled burgers and onion rings. The milk shakes are so thick that you can't drink them through a straw unless you wait until it melts, just eat it with a spoon like ice cream.
Restaurantji Recommends
Good food and Very Quick.
Liked the chocolate Fudge.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Quesadilla
Milkshakes 100%
Must have hired new individuals. Took a long time to get milkshakes.
Atmosphere: 4
Food: 5
Service: 3
You want resturants like this in your city. Like, yeah it's a fast food chain, but the service and quality vastly differs based on the location and franchise. This one just happens to be a poster child for the brand. Been here probably 10-20 times, usually so late I question who's even making food at this hour, but this location holds strong until 3am so this is usually where I wind up. Never had any issues with accuracy and the food is always incredibly fresh. Probably due to the guy at the window, Tim, who's a true pro at the drive-thru if any one exists, lightning fast without messing up. Might just be the only midnight or later spot you won't regret going to. 5/5
Atmosphere: 5
Food: 5
Service: 5
The food is excellent, service is crap. You can patiently wait smiling for minutes while they pretend you don't exist, and they'll still bad mouth you over the loudspeaker for not understanding their mumbled speech the first time, and then leave without giving you an order number. But that can't stop me from coming back for more slop, so why should I expect it to ever change?
Food: 4
Service: 1
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