Firehouse Subs Patton Ave

New York Steamer ! That is all!

Atmosphere: 4

Food: 4

Service: 4

The online ordering for this firehouse always says “not available for mobile orders” been going to Jersey Mike’s instead. Easy to order online and pick up and go.

Ordered with phone and guess not took order. Said I would pay when I pick up sandwiches. Store showed open on line. Phone took order got here and store closed. Said close at 10 and I was there at 7:30. You could count off ordering and there is way to marked store closed on line. Not managed well. People wasting trips

It would be great if they could just get my order right. Makes for an awful experience when your workers ignore what you want on your sandwich and just make whatever.

Atmosphere: 3

Food: 2

Service: 3

It would be great if they could just get my order right. Makes for an awful experience when your workers ignore what you want on your sandwich and just make whatever.

Atmosphere: 3

Food: 2

Service: 3

Worst customer service in Asheville. They made me feel like I was trying to steal from them because I asked about their $5 dollar sbacker offer...the lady at the counter had never heard of it and the manager said that's some of that online stuff...didn't even come out to talk...yelling from the back of the kitchen. I can't find anywhere on their adds for the snackers where it says it's for online ordering only...if it is online only it's insane to offer a value meal and not let people walk up and buy it....no more Firehouse until they get their act together....

Atmosphere: 1

Food: 1

Service: 1

Great food

Atmosphere: 5

Food: 5

Service: 5

it is a wacala place. isn’t because the services but the food .. very disappointed!

Atmosphere: 3

Food: 1

Service: 4

BBQ Cuban is ???

Parking: Tight one-way corner into parking lot

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: New Pepperoni Meatball Sub

We visited this firehouse on 7/7/2024. I was tempted to leave a 1 star but the bathroom was clean. We have been driving for 4 hours. We looked this location up and drived miles from the hwy to come here. Not sure if this is a ghetto area or what. We all needed to use the restroom of course and they have just the one person use restroom. We have a family of 5 so it took us maybe 10-15 minutes. All the while, my husband was standing with our young son while us girls finished in the restroom, one at a time. The workers kept asking my husband, are you ready to order now??? They were being so impatient and rude about it. I was paying and I was last to use the restroom, not that should matter. The staff might just be misreable due to the older woman acting like the manager? She was screaming for everyone to hear that the AC still doesn’t work. The AC was fine. They asked if we wanted pickles. Yes we do. Did not get pickles. Then later we had to ask what else comes with our son’s meal. Manager lady said, it would be a rice crispy treat and it would be on his tray… we were like, ok but it wasn’t? She was SO rude. Food was not good, barely had any meat… and now all of our stomachs hurt. welcome to $56 for sub par food for a family of 5. Another restaurant to ask for a tip at the end of the transaction. A tip for what???? They do not get server pay. The service stinks anyway. Just go to Jersey Mikes!!

Atmosphere: 2

Food: 1

Service: 1

I placed a togo order that was suppost to be ready by 4:05 at 4:15 it was ready but out of 6 of my sandwiches 2 were right so had to go back in. They were working on a lady's order that they had messed up twice. One of the employees apologized and the shift leader all he did was argue in front of the customers. I thought they were making my order but no they were making others I told them that if they couldn't have my order done in 15min I wanted refund they said it would be done it wasn't wouldn't give refund. I finally got my food at 5:16 over an hour after it was supposed to be done. Horrible place wouldn't go again to this location. If something is wrong and customer wants refund should be offered. One more thing shift leader didn't even bother to apologize he just blamed the other worker as any management it's your responsibility! On another note management sent response to my post but I feel that it's not sincere it's the same response you sent to another complaint that was posted.

Atmosphere: 1

Food: 1

Service: 1

These poor shift leaders are just doing their best. I blame higher management for leaving them to flounder and drown in orders. If your store is shortstaffed, there should be a manager present. That is part of the job description.

And teach your employees to watch their mouth. I’m not gonna be called the C-word and just walk out peacefully. If you’re gonna talk about the customers, wait until you’re alone and in the back. Because that was downright embarrassing for everybody involved.

The shirt leaders do their best with what they have. They aren’t paid enough for this baloney.

Out of everything! No staff. Waited over 30 minutes for one sub!

Atmosphere: 1

Food: 3

Service: 1

Rudest staff I have encountered. Paid for my order, got my drink and as I was getting my chips an employee said “excuse you”. When I questioned him why he would say that to me he just laughed. Never go to this store!!!!!!

This was the worst sub that I've ever got from a Firehouse subs! I spent $15 on this loaf of bread. It was thirty minutes plus to get my sub even after ordering online. I will not be back to this store. I would recommend Jersey Mike's or Apollo Flame before going through this again!

Atmosphere: 1

Food: 1

Service: 1