Only problem I had with krispy kreme is used coupon and still got charged full price for them. Check your receipts
Portia Devine
I have ALWAYS LOVED Krispy Kreme-never ate anybody else’s donuts but theirs. Today was my birthday, so my husband knowing that I LOVE them so much stopped by and something told me to go in. We go in and there is a line to the door, so we wait. You look at the selection in the case and the ONLY donuts to choose from are chocolate covered and chocolate crème filled-NOTHING ELSE. Mind you the HOT light was on when we arrived. While in line waiting, we watched the girl in front of us send her cold coffee back 3 times before the guy got it right. My husband asked if they had any HOT donuts or any others and the guy taking the order told him the glazed ones were, and they had blueberry cake donuts, so he orders 1 chocolate crème filled, 1 blueberry cake and a clear glazed for $9+. We leave and my husband pulls the clear glazed HOT donut out of the bag anddddddd it was sooooo cold and stiff and guess what, so were the others. Why even have the hot light on and why only have chocolate covered glaze to choose from, when you offer so many other flavors? Needless to say after our visit and reading other reviews, I won’t go back to that location on Smoky Park Highway. This place needs a higher up person in charge to come in and act like they are only a regular customer and just look and watch………I have NEVER been to a Dunkin Donut or even considered one but if the only KK near me is going to be like this, I may consider it.
Food: 1
Service: 1
Brenda Murphy
Krispy Kreme has always been my favorite! I was so excited when it re-opened after the hurricane! I went a got 4 of my favorite and 2 of my moms. I got them home and 2 of mine were super hard and one had no filling and the other had very little filling. I waited a few days and went back and ordered 2 of my favorite and I told the lady about my earlier experience. She looked at me and said “it looks like there’s filling on n these”! OK whatever - I took the donuts and left. Needless to say - they could have been better!!! So, this morning - still craving a good Krispy Kreme donut - I decide third time is a charm! I go back - wait 20 minutes in the drive thru only to get to the speaker and be told that they were out of my donut!!! ARE YOU KIDDING ME!!!! It’s 9:30am - how are you out of donuts already!!! I guess it’s time to find a new favorite donut. Krispy Kreme - you need to do better! Much better! Hard donuts - no filling when you order a cream filled donut - out at 9:30am on a Sunday morning - 20 minute wait in a drive thru. The price you charge for your donuts - none of this should be happening.
Food: 1
Service: 1
10 Things Jon
Lady met us at the door like it was a prison. It was full of people eating but told us they were closed because of the storm 4 MONTHS ago. Storms didn’t even hit this area and every other chain around has been open for 3 months. I think they should at least be honest. They told my little girl (who was so sad) that they need clean water to make doughnuts, they said they would be open in 2 weeks. I said “will you have clean water by then? They said “WE HAVE CLEAN WATER NOW!” I then said “then why aren’t you open? She said “because we have to clean” it’s been 4 months, my daughter said they are just in there playing games and watching TikTok and they need to get to work. Haha, too bad🤷🏻♂️
Atmosphere: 1
Food: 3
Service: 1
Brandon
Love the fresh glazed doughnuts. Be careful they can be addictive. 🍩
Parking: Lines can form around the building & into the streets.
I was told I had the job at the interview... But I'm a felon so and I'm assuming being the president is ok but I can't serve donuts?? Wow ok not cool Krispy Kreme not cool!!
Eric A
I really Hope that Krispy Kreme comes back after the Storm Love Love Love Some Glazed
Atmosphere: 5
Food: 5
Service: 5
Azy
Used the mobile app to order and everything was backwards. Everything I ordered was out of stock, while the stuff labeled as not available was the only stuff they had. I’m hard of hearing and the employees refused to speak up. I wasn’t offered a refund, and since they didn’t have what I paid for I ended up spending more money for food I didn’t even get. Plus, the only donuts they had were the more expensive special edition ones. So I had to pay EVEN MORE for stuff I really didn’t want. The whole experience was awful.
Atmosphere: 1
Food: 1
Service: 1
Crystal Markrush
Understaffed and waited about 25 minutes but the one person working up front was doing the front AND drive thru. she was friendly and worked as best she could considering she was alone
Not the easiest place to get out of. I hate the one in Hendersonville closed! The doughnuts were delicious. Service was quick. Warm doughnuts like should be on more often, I always miss it, especially being on the other side of the doggone county🤷🏽♀️ Join the rewards program on the app and get free doughnutS on your birthday. 🍩 Sorry no photos, are before pic lol
Parking: Right in front of and beside store
Kid-friendliness: Cute lil paper hats for kids to wear, similar to BK.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Cathy McKenzie
Server didn’t even say hello, smile or talk were we could hear her. Will never come to this one again
Atmosphere: 1
Sara Kinney
Stopped at krispy kreme this morning and was very disappointed with not only their service but their quality of Food. CHRISTOPHER our drive thru server when asked what we wanted and told him a dozen assorted and a dozen glaze he replied that they didn't have any glaze.. we pulled up to the window where instead of packing our doughnuts he helped someone at the counter instead.. when we looked through the window you can clearly see he had glaze in the showcase while he was packing the customers doughnuts at the front counter.. only after he took our money did he pack our doughnuts.. unacceptable
Atmosphere: 1
Food: 2
Service: 1
Albie Honeycutt
All good!
Atmosphere: 5
Food: 5
Service: 5
Robert Solesbee
Service was poor, lady had quite an attitude, doughnuts were most excellent
Only problem I had with krispy kreme is used coupon and still got charged full price for them. Check your receipts
I have ALWAYS LOVED Krispy Kreme-never ate anybody else’s donuts but theirs. Today was my birthday, so my husband knowing that I LOVE them so much stopped by and something told me to go in. We go in and there is a line to the door, so we wait. You look at the selection in the case and the ONLY donuts to choose from are chocolate covered and chocolate crème filled-NOTHING ELSE. Mind you the HOT light was on when we arrived. While in line waiting, we watched the girl in front of us send her cold coffee back 3 times before the guy got it right. My husband asked if they had any HOT donuts or any others and the guy taking the order told him the glazed ones were, and they had blueberry cake donuts, so he orders 1 chocolate crème filled, 1 blueberry cake and a clear glazed for $9+. We leave and my husband pulls the clear glazed HOT donut out of the bag anddddddd it was sooooo cold and stiff and guess what, so were the others. Why even have the hot light on and why only have chocolate covered glaze to choose from, when you offer so many other flavors? Needless to say after our visit and reading other reviews, I won’t go back to that location on Smoky Park Highway. This place needs a higher up person in charge to come in and act like they are only a regular customer and just look and watch………I have NEVER been to a Dunkin Donut or even considered one but if the only KK near me is going to be like this, I may consider it.
Food: 1
Service: 1
Krispy Kreme has always been my favorite! I was so excited when it re-opened after the hurricane! I went a got 4 of my favorite and 2 of my moms. I got them home and 2 of mine were super hard and one had no filling and the other had very little filling. I waited a few days and went back and ordered 2 of my favorite and I told the lady about my earlier experience. She looked at me and said “it looks like there’s filling on n these”! OK whatever - I took the donuts and left. Needless to say - they could have been better!!! So, this morning - still craving a good Krispy Kreme donut - I decide third time is a charm! I go back - wait 20 minutes in the drive thru only to get to the speaker and be told that they were out of my donut!!! ARE YOU KIDDING ME!!!! It’s 9:30am - how are you out of donuts already!!! I guess it’s time to find a new favorite donut. Krispy Kreme - you need to do better! Much better! Hard donuts - no filling when you order a cream filled donut - out at 9:30am on a Sunday morning - 20 minute wait in a drive thru. The price you charge for your donuts - none of this should be happening.
Food: 1
Service: 1
Lady met us at the door like it was a prison. It was full of people eating but told us they were closed because of the storm 4 MONTHS ago. Storms didn’t even hit this area and every other chain around has been open for 3 months. I think they should at least be honest. They told my little girl (who was so sad) that they need clean water to make doughnuts, they said they would be open in 2 weeks. I said “will you have clean water by then? They said “WE HAVE CLEAN WATER NOW!” I then said “then why aren’t you open? She said “because we have to clean” it’s been 4 months, my daughter said they are just in there playing games and watching TikTok and they need to get to work. Haha, too bad🤷🏻♂️
Atmosphere: 1
Food: 3
Service: 1
Love the fresh glazed doughnuts. Be careful they can be addictive. 🍩
Parking: Lines can form around the building & into the streets.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Resses Doughnuts, Mini Glazed Doughnut, Halloween Donuts, Oreo Kreme Filled
Parking: Great doughnuts!
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Doughnut
I was told I had the job at the interview... But I'm a felon so and I'm assuming being the president is ok but I can't serve donuts?? Wow ok not cool Krispy Kreme not cool!!
I really Hope that Krispy Kreme comes back after the Storm Love Love Love Some Glazed
Atmosphere: 5
Food: 5
Service: 5
Used the mobile app to order and everything was backwards. Everything I ordered was out of stock, while the stuff labeled as not available was the only stuff they had. I’m hard of hearing and the employees refused to speak up. I wasn’t offered a refund, and since they didn’t have what I paid for I ended up spending more money for food I didn’t even get. Plus, the only donuts they had were the more expensive special edition ones. So I had to pay EVEN MORE for stuff I really didn’t want. The whole experience was awful.
Atmosphere: 1
Food: 1
Service: 1
Understaffed and waited about 25 minutes but the one person working up front was doing the front AND drive thru. she was friendly and worked as best she could considering she was alone
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custard, Strawberry
Restaurantji Recommends
Not the easiest place to get out of. I hate the one in Hendersonville closed! The doughnuts were delicious. Service was quick. Warm doughnuts like should be on more often, I always miss it, especially being on the other side of the doggone county🤷🏽♀️ Join the rewards program on the app and get free doughnutS on your birthday. 🍩 Sorry no photos, are before pic lol
Parking: Right in front of and beside store
Kid-friendliness: Cute lil paper hats for kids to wear, similar to BK.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Server didn’t even say hello, smile or talk were we could hear her. Will never come to this one again
Atmosphere: 1
Stopped at krispy kreme this morning and was very disappointed with not only their service but their quality of Food. CHRISTOPHER our drive thru server when asked what we wanted and told him a dozen assorted and a dozen glaze he replied that they didn't have any glaze.. we pulled up to the window where instead of packing our doughnuts he helped someone at the counter instead.. when we looked through the window you can clearly see he had glaze in the showcase while he was packing the customers doughnuts at the front counter.. only after he took our money did he pack our doughnuts.. unacceptable
Atmosphere: 1
Food: 2
Service: 1
All good!
Atmosphere: 5
Food: 5
Service: 5
Service was poor, lady had quite an attitude, doughnuts were most excellent
Atmosphere: 2
Food: 5
Service: 1
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