Joe was very rude! His customer service was unacceptable and inappropriate.
Service: 1
Ray L
Edit: Wish I could tip through the app hereJoe alone deserves 5 ⭐
Atmosphere: 5
Food: 5
Service: 5
Westley Ongtengco
Don’t usually get Starbucks. Order a drink. Two employees Maurice and Joe just bickering at each other the entire time. Definitely felt like an element of bullying by the older gentleman. Will not be returning to this
Atmosphere: 1
Food: 1
Service: 1
Natasha Wells
Mobile order took 15mins more than expected time of readiness. At least 5 or more people that walked in and ordered at counter received their orders before me. There was obviously no system on how to work between mobile and in-person orders. They were extremely behind on mobile orders; the barista making the drinks didn't call out every name, so I was constantly going up to see if the drink was mine. It was only pointed out to me after I went to the counter to complain.
Atmosphere: 3
Food: 3
Service: 2
Daniel Englebretson
For a Starbucks inside of a Harris Teeter, this one delivers. It’s not the full Starbucks experience of a standalone, and there is no drive through, but I don’t really expect that from a location like this. One thing to note is that the mobile orders can really stack up at peak times. That said they crank them out.
Parking: It’s a bit lite for a shopping center like this in this area, but I’ve never had a problem getting a spot.
Wheelchair accessibility: It is not very wheelchair friendly. I’m not a user, so I have no actual experience, but the doorways are narrow and not easy to access and the inside is tight and often cramped with people waiting for mobile orders.
Atmosphere: 4
Food: 5
Service: 4
Natasha W
Mobile order took 15mins more than expected time of readiness. At least 5 or more people that walked in and ordered at counter received their orders before me. There was obviously no system on how to work between mobile and in-person orders. They were extremely behind on mobile orders; the barista making the drinks didn't call out every name, so I was constantly going up to see if the drink was mine. It was only pointed out to me after I went to the counter to complain.
Atmosphere: 3
Food: 3
Service: 2
Ayesha Chaudhry
If you want to get treated absolutely awful, please come to this Starbucks, especially by Eric (barista). I went to get a drink. I specified I wanted to use money, but he went ahead and used the stars. I then acted like that’s what he understood. I did not speak a foreign language; I repeated myself many times before he scanned my phone. I have been using Starbucks for six years; it is not my first time at Starbucks. The other barista did not help. My drink tasted awful. Ruined my day.
Simon Wilcock
Good coffee, standard
Atmosphere: 4
Service: 4
Lexi
Never come here on Friday mornings.
Service: 1
RobertsMom NC
For some reason I always forget about this Starbucks. Had an early airport run & stopped in. It’s a convenient location and has a separate entrance from the Harris Teeter. Staff was helpful and my drink tasted great.
This Starbucks is hands down the best I’ve ever been to. The staff here is so lovely and kind, and they most always get my drinks made correctly. Is a great quiet atmosphere to study in.
Meredith Brown
This was my first time at this location and it was great! The baristas were super friendly, seemed to know all the customers very well, provided recommendations, as overall seemed to care about every individual who walked through the door. High recommend!
S Rei
I think the Starbucks at the Harris Teeter/ Barbee Chapel is one of the best locations in Chapel Hill. So far, in more than a year I pick up my drinks from them, I have never had a bad experience. Coffees are made to order with care, staff is polite and attentive (I have seen Joe doing most of the training for the new people joining their team, and the results shows he is doing a great job training the Baristas). At times they become very busy, but its worth the wait.
Angela Ning
The cashier did not know how to redeem stars, and when she asked for help, the other cashier told me that they do not redeem fewer than 150 stars at this location. I’ve never run into this issue before.
Suci Farahdilla
I have mixed feelings. The drink was delicious. But I wanted my latte without ice, yet they put it. I usually get my latte right. I just want my ice latte but without ice?Anyway, the store is clean and plenty of cute Starbucks merchandises and I think my drink was slightly cheeper than when I bought in Starbucks store. Maybe because this store connected with Harris Teeter?!
Joe was very rude! His customer service was unacceptable and inappropriate.
Service: 1
Edit: Wish I could tip through the app hereJoe alone deserves 5 ⭐
Atmosphere: 5
Food: 5
Service: 5
Don’t usually get Starbucks. Order a drink. Two employees Maurice and Joe just bickering at each other the entire time. Definitely felt like an element of bullying by the older gentleman. Will not be returning to this
Atmosphere: 1
Food: 1
Service: 1
Mobile order took 15mins more than expected time of readiness. At least 5 or more people that walked in and ordered at counter received their orders before me. There was obviously no system on how to work between mobile and in-person orders. They were extremely behind on mobile orders; the barista making the drinks didn't call out every name, so I was constantly going up to see if the drink was mine. It was only pointed out to me after I went to the counter to complain.
Atmosphere: 3
Food: 3
Service: 2
For a Starbucks inside of a Harris Teeter, this one delivers. It’s not the full Starbucks experience of a standalone, and there is no drive through, but I don’t really expect that from a location like this. One thing to note is that the mobile orders can really stack up at peak times. That said they crank them out.
Parking: It’s a bit lite for a shopping center like this in this area, but I’ve never had a problem getting a spot.
Wheelchair accessibility: It is not very wheelchair friendly. I’m not a user, so I have no actual experience, but the doorways are narrow and not easy to access and the inside is tight and often cramped with people waiting for mobile orders.
Atmosphere: 4
Food: 5
Service: 4
Mobile order took 15mins more than expected time of readiness. At least 5 or more people that walked in and ordered at counter received their orders before me. There was obviously no system on how to work between mobile and in-person orders. They were extremely behind on mobile orders; the barista making the drinks didn't call out every name, so I was constantly going up to see if the drink was mine. It was only pointed out to me after I went to the counter to complain.
Atmosphere: 3
Food: 3
Service: 2
If you want to get treated absolutely awful, please come to this Starbucks, especially by Eric (barista). I went to get a drink. I specified I wanted to use money, but he went ahead and used the stars. I then acted like that’s what he understood. I did not speak a foreign language; I repeated myself many times before he scanned my phone. I have been using Starbucks for six years; it is not my first time at Starbucks. The other barista did not help. My drink tasted awful. Ruined my day.
Good coffee, standard
Atmosphere: 4
Service: 4
Never come here on Friday mornings.
Service: 1
For some reason I always forget about this Starbucks. Had an early airport run & stopped in. It’s a convenient location and has a separate entrance from the Harris Teeter. Staff was helpful and my drink tasted great.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This Starbucks is hands down the best I’ve ever been to. The staff here is so lovely and kind, and they most always get my drinks made correctly. Is a great quiet atmosphere to study in.
This was my first time at this location and it was great! The baristas were super friendly, seemed to know all the customers very well, provided recommendations, as overall seemed to care about every individual who walked through the door. High recommend!
I think the Starbucks at the Harris Teeter/ Barbee Chapel is one of the best locations in Chapel Hill. So far, in more than a year I pick up my drinks from them, I have never had a bad experience. Coffees are made to order with care, staff is polite and attentive (I have seen Joe doing most of the training for the new people joining their team, and the results shows he is doing a great job training the Baristas). At times they become very busy, but its worth the wait.
The cashier did not know how to redeem stars, and when she asked for help, the other cashier told me that they do not redeem fewer than 150 stars at this location. I’ve never run into this issue before.
I have mixed feelings. The drink was delicious. But I wanted my latte without ice, yet they put it. I usually get my latte right. I just want my ice latte but without ice?Anyway, the store is clean and plenty of cute Starbucks merchandises and I think my drink was slightly cheeper than when I bought in Starbucks store. Maybe because this store connected with Harris Teeter?!
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