Starbucks Coffee Company

i work at dunkin so i know how bad rushes can get especially when the store is understaffed. i also understand that it is unfortunate to be working on christmas eve, however, i can say with confidence that i have never been so mean to a customer before even given similar circumstances. today i ordered a chai and a matcha latte, i love matcha and out of every local coffee shop, starbucks has the best matcha powder, so i usually come to starbucks. i have ordered MANY matchas from this starbucks and paid the extra dollar for an added scoop of powder, they usually do not add it. i understand and usually don’t say anything but today i was going to be busy and i just wanted my drink to be right. my chai was perfect! this location always makes really good chai and matcha is the only thing that is frequently incorrect. my matcha was missing the extra scoop of powder i paid for though. i waited to ask for ten minutes because i noticed they had about 4 people waiting for their order to be taken and figured it’d be easier if they helped those customers before i asked them to fix my drink (that i paid $8 for because i got cold foam and an added scoop of matcha). i asked them *nicely and apologetically mind you* if i could have the extra scoop and literally apologized for asking. i was helped by “angel” i am pretty sure that is his name. he grabbed the matcha powder and put my extra scoop on top of my cold foam… and then asked me if i wanted another scoop. he asked in a rude and condescending way which i hate to assume but i am not tone deaf. he also didn’t hesitate to mention that “they don’t get breaks” which… i work at dunkin. i have had brutal rushes before, like literally 40 drink tickets and 20 food items… i think i know about not getting a break. he did not even offer to mix the powder. he literally just dumped it on top. like who even does that? i have been coming to this starbucks VERY regularly for a long time and this is the first time someone has ever been mean to me. i always make sure to thank everyone and tell them to have good days and everyone is always very nice to me. i honestly recommend this starbucks and love this starbucks but i also feel compelled to share todays experience.

Atmosphere: 5

Food: 3

Service: 3

Ordered online at this location multiple times and almost every single time they've gotten it wrong, many times they haven't added anything request (i.e. extra syrup, toppings) and I NEVER get it. Not unless I stand and wait for them to remake it. Additionally I have gotten multiple HOT drinks iced.

Clean and friendly

Atmosphere: 5

Food: 5

Service: 5

I’m a Starbucks fan and have given this location many chances to get it right, but I was disappointed again this morning. The barista was rude and unpleasant, and couldn’t even crack a smile. I won’t come here again.

Atmosphere: 3

Food: 4

Service: 1

This Starbucks is terrible. The workers don’t do anything. Please hire younger people who can move and make coffee faster especially in the morning.

Waited more than 20 minutes for a latte and they messed up the order, two teenagers in charge of the store and one training the other while making orders

Food: 1

Service: 1

25 minutes since I ordered online and still no sign of my drink. I count 19(!) people waiting in a circle around the pickup counter.

Edit: 36 minutes was the total wait time! One coffee drink & 2 food items. Wish Starbucks would prioritize small orders over massive orders for people with a thousand kids. Why are your kids drinking Starbucks anyway??

Atmosphere: 2

Food: 3

Service: 1

Young woman behind the counter was more interested in talking about her boyfriend with another employee than concentrating on my order (which she got wrong). After she straightened it out (and a very long wait) the coffee was still delicious.

Atmosphere: 4

Service: 1

EVERYTIME i go here, the drinks are horrible! I've just quit going. I don't understand why they don't know how to make our drinks good.

If you want to ruin your day, come start it here with a cup of coffee.
A simple order of 1 coffee took 35 minutes of waiting inside the grocery store. The hot coffee was served in their transparent plastic cup!
At one point, there were 25 people waiting for their morning coffee. I wonder how many of them were late to wherever they were heading to.

Karen and Veronica took their time.
They had no help there, and they clearly were overwhelmed today.

I rarely use this location, and each time I do, I promise myself it was the last time.
Well, today, a new record was broken.

Atmosphere: 1

Food: 1

Service: 1

Ordered for pick up Out of town they don’t know how to make a frappe, nothing but chunks of ice not blended in drink! Every sip was chunk of ice down my throat! A a waste of 6.00 couldn’t take back short on travel time

Atmosphere: 5

Food: 2

Service: 5

Clean store, great customer service!

Atmosphere: 5

Service: 5

I almost never come to this Starbucks because it is consistently disappointing.

This one is always really disorganized and almost dirty looking. Nothing is being cleaned between customers. Stale steamed milk and food product all over the counters....
Today I went in with a gift card and halfway through my ordering, the barista handed the cashier her cell phone, as she had been on it while she was mixing beverages, and the girl taking my order just walked away on the phone.
Absolutely no level of attempted feigned customer service attempts or apology for being rude... Nothing.
Then it took forever to get my order because the two females working couldn't stop gossiping about personal things long enough to make a hot chocolate and a latte.

It is such a bummer that this is the only Starbucks in the entire county, and this is the representation that they chose to go with.

Atmosphere: 2

Food: 3

Service: 2

I ordered a venti iced mactha tea latte with carmel drizzle and vanilla sweet cold foam. they didnt get my order correct, gave me a whole different drink. my drink wasnt even being prepared, lost my order and took 30 minutes to make it correctly. ridiculous.

Atmosphere: 4

Food: 4

Service: 1

Unorganized.

Atmosphere: 1

Food: 1

Service: 1