Arby's
8640 Rachel Freeman Wy, Charlotte
(704) 504-0833
Recent Reviews
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The employees were very kind to my wife and I, letting us know our food was made with love. That was so kind. Happy they re here, and the food was hot and enjoyable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Horrible customer service, cheated me out my money because they use different size cups than other Arby’s …not coming here ever again
Service: 1
Forced to park and come in for an order I placed on the app when there is no one in line at the drive thru is diabolical. Then to receive this sorry excuse for a sandwich yall spending good money advertising is ridiculous.
Atmosphere: 2
Food: 1
Service: 1
They got everything right, but forgot the SWISS CHEESE on my CHICKEN, BACON, SWISS. Their lemonade is also bland as hell, it barely tastes like anything.
Atmosphere: 2
Food: 4
Service: 3
They take forever in the drive thru. It’s ridiculous
Atmosphere: 1
Food: 3
Service: 1
My god if I can call corporate on this sorry Arby’s establishment I would. I understand that coming near the window at 11:30 pm on a Saturday that it near closing . What I do not understand is the stupidity of looking at a customer in the window and then acting like you did not hear the customer at the speaker. If I was your manager just ignoring a customer and then looking at the customer with a smile and not taking an order is just so petty. If I was the manager I would had you fired for your poor customer service. I am calling corporate for I see these employees need new training on customer service.
Atmosphere: 1
Food: 1
Service: 1
Love some roast beef!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Crinkle Fries Small, Classic Roast Beef
Never open. Workers hid.
Atmosphere: 1
Food: 1
Service: 1
Came here to eat they close at 12am it’s currently 9:42 I’m still in the drive threw, she only moved when I took a picture of her not doing her job! Then after waiting another 20 minutes a guy comes on and tells me he won’t serve me because I asked him why they all of a sudden want to do their jobs after I took a picture of the girl watching me just sit in the drive through! His excuse was oh we had to fix the drive threw so you can order (your system doesn’t effect your headset as someone who used to work in fast food you just didn’t want to do your job, because even after all of that they only said something to me when I loudly said it’s okay I’ll run their time up as write this review the managers name is William so William you need to talk to your employees about stealing time their there to work not play on their phones! Such a shame
Atmosphere: 1
Food: 1
Service: 1
Non sanitary
Unprofessional
On phones
Eating around the food
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Turkey Club Sandwich
Restaurantji Recommends
Twice now I have ordered complete meals and when I get home I find out I'm either short a sandwich or curly fries or mozzarella sticks it's ridiculous considering the price of the fast food cost me almost $50 to feed me and my two kids unbelievable and then to get home and find out you don't have all of your food is frustrating. It's fast food it's not rocket science
Food: 3
Service: 3
Friendly staff, clean, food was out quite fast, and brought to our table. Jalapeño poppers were HOT..in a good way. Bathroom could use a little cleaning.. not bad but needs a refresh.
Parking: Lots of parking. Big lot.
Wheelchair accessibility: Easy access, but doors are heavy. And two doors to go through to get inside.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders, Roast Beef
Cold fries , bread was not the freshest which makes for a horrible sandwich.
Food: 1
Recommended dishes: Roast Beef
They had their doors locked at 9pm on a Saturday and said they weren’t open due to staffing issues…. But there was literally 4 employees in uniform sitting in the lobby on their phones. Maybe close the business if you’re not going to be open?
Atmosphere: 4
Food: 4
Service: 1
2nd time come to this location and its not open when it’s supposed to be be.Open at 10:00am but both times its 10:45am and its close.
Atmosphere: 1
Food: 1
Service: 1
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