{{ group }}
-
{{ item.name }}
- {{ item.properties.formatted }}
Customers` Favorites
Customers` Favorites
“I’ve eaten here a few times and have never been let down. Probably the BEST empanadas I’ve ever had. The pastry is delicate, delicious, and flakey, the fillings are plentiful and so yummy, and the folks behind the register are always so nice and helpful with suggestions if you’re not sure what to get. The 2 savory and 1 dessert empanadas is my favorite combo! Well worth the price.“
Recommended
Customers` Favorites
“{{restaurant.reviews}}“
Loading...
“We recently celebrated my sister’s birthday at MICO at the Grand Bohemian in Charlotte, part of the Kessler Collection, and I wanted to share a full-circle experience.
Our initial visit did not go as expected. A lack of clear communication around payment policies created an uncomfortable and stressful situation at the end of what should have been a celebratory evening. It unfortunately took away from the moment and left a lasting impression.
However, what happened next is what truly matters.
After sharing feedback, the leadership team—especially Christina, Director of Restaurants & Bars—took the time to listen, acknowledge the experience, and thoughtfully make it right. Her responsiveness and intentional coordination were evident throughout the process, and it reflected the level of care expected from the Kessler brand.
We returned this past evening, and the difference was undeniable.
From start to finish, the experience was exceptional.
Our server, Mirtha, was warm, attentive, and genuinely engaging—she made us feel like more than guests. Patrick, the manager, was present and intentional, checking in with sincerity and ensuring everything flowed seamlessly. The birthday acknowledgment, attention to detail, and overall hospitality completely shifted the experience.
Most importantly, my sister felt celebrated—and that meant everything to me.
Thank you to Christina and the entire team at MICO, the Grand Bohemian, and the Kessler Collection for not only hearing feedback, but for acting on it and delivering the level of service you strive for.
That kind of accountability and care does not go unnoticed!“