I am continuing my review and left off saying I was concerned because they don't seem to follow CDC guidelines. There was no posting on the doors or anyplace else in the restaurant that masks were required! The staff did not wear masks. When I asked about the mask requirement I was told masks are required and the staff was not wearing a mask because they work in the back! I will not return.
Anthony T.
Today is a Friday 1-22-21 at 1pm and they are closed. I drove 25 minutes across town to come get this food. I just saw an employee come out the side door but they won't answer the phone. So pissed right now.
C. Taylor
My daughter and I visited for the 1st time for lunch on a Friday afternoon. They were already out of Oxtails, but it was only 12:30PM. The food is cooked to order, so there was a bit of a wait. The pork chops were seasoned and fried perfectly. The collards were on the salty side and the Mac & Cheese was bland.The star of the show for me was the cornbread. It was the absolute best that I've EVER had from a Charlotte restaurant. I'd probably go back just for the cornbread and the Arnold Palmer!!
Vickie S.
They sold me a perch sandwich. It was one piece of underdone, un-seasoned fish on bun and charged me 9.75! Never going back
Asia O.
The food was just ok, but the customer service was absolutely appalling. As a restaurant owner, it's extremely important to pay close attention to both the service and the food. Whoever answers your phone needs to be friendly and helpful, not defensive, and short with customers. As I mentioned, the food was just ok, and I may have tried them again, but I will never spend my dollars here again, due to the rudeness of the employee who answered the phone.
Stacey A.
I've been eyeing this restaurant. There aren't a lot of soul food restaurants in the university area. I don't live in Charlotte but close. Since I was in the area I decided to pick up dinner around 4:30. No wait. The restaurant was very clean and comfortable looking. A posted menu would be great but they did have a laminated menu on the ordering counter. If you are a wing person check them out. That's the main thing on the menu. They also have ox tails and fish. My husband is from DC so when he saw mambo sauce he had to try. Unfortunately they were out of mild and only had hot, which was a perfect taste for me but not hubby. The wings were dropped when I ordered so I had to wait but it was worth it. Never heard of a dessert called yum yum but tried it and it was delicious. Tried several side items but the wings were the showstopper. Customer service felt like I was in a relative's home. Mama Lo was super sweet and her daughter very professional. I'll be back.
tramaine harrison
Amazing food. Meats cooked to order, family operated, clean & friendly service. Yams, mac & cheese, & collards are must try sides.
Brittany W.
I love supporting local black owned businesses. This location is close to where i live so i saw it in passing a few times before i gave it a try. My first visit i ordered Mac & cheese as one of my sides & it was awful. So i let a month or so pass by before i went back. Ordered some wings with Mac & cheese & the greens. I don't know who makes the sides but they are never good. 2 people came in my home, looked at the Mac & cheese and asked what it was. I figured maybe it was just the cook on that specific day & maybe they didn't know how to make Mac & cheese. But i went back last night & it was the same. I hate wasting money on food so i just decided not to go back. 3 tries & im over it. Everyone is usually nice when i go so i can't complain about the service.
Rogers Glover
Listen, my wife and I for the first time ate at Big Tanks Soul Food Kitchen on Oct 31 2020 around 4:30pm. I ordered the wings with sweet potatoes and collards, my wife had the pork chops with Mac and cheese and cabbage. After we ate we both put our pajamas on and took a nap. People the amount of food and the quality of food is second to none. We will continue to support this establishment and recommend it to all our friends and family. Being a retired Marine, I will recommend to all my veteran friend. They will see us once a week.
Rita W.
Came here for some collard green and they were sold out ! Ended up getting fried chicken and mac n cheese. Pretty good
I was at Concord Mills and was looking for somewhere different to eat so I found this place. I ordered the 10 piece wing meal. This was my first time here I didn't know they forgot my cornbread till I got home and looked at the to go menu and it tells you everything your supposed to get. So they lost a star for that especially when I was the only customer in the place when I got there. The wings were the star of the show they were good and a nice size I added BBQ sauce to mines. I also got the yams and the broccoli casserole which was ok. I would stop here again. Make sure you include my cornbread next time. Lol
Barbara Moses
Food was awful. Staff didn't have on masks (owners). My first order was Oxtails. After ordering a few minutes later I was informed they didn't have Oxtails. After selecting another item I was told because they didn't have Oxtails they didn't have any gravy for the rice. One of the owners (female) came out and apologized for the service I was receiving. After I took my order home the food was poorly seasoned. The name of the Business , Big Tank Soul Food meant I wanted some seasoned food. Also I made the decision when I was there this was going to be my first and last visit. I lost money because I had to go and get something to eat from somewhere else.
quay Moore
No oxtails on Sunday's, no ribs at all ?...I was told by the girl at the front that the menu online was incorrect, so I asked her what do you sell besides chicken?..she was unable to tell me she scrambled for a menu that she couldn't seem to find ..so we just left without anything. Word of advice get some menus, update your menu online, or better yet inform your front staff of what's on the menu
Ndia J.
Food quality negative zero, customer service negative negative zero. I was told the food was made fresh which was a lie. They freeze the sides and warm them up. So, the side were watered down. I waited over 30 minutes for my food when I was the only one in the establishment with an order. They always running out of everything. Literally opened 3 hours before I got there no green vegetables, no oxtails, NOTHING. I looked at my sides, they gave me a side of cabbage well what was left in the pot, that's not even a full side. I had to complain about that to be compensated. I sent a message complaining about my services and they just read the message. I then called in and spoke with one of the managers and they told me it was basically nothing they could do. Also they he couldn't issue a refund nor a credit. I spent about $50 and all he could offer me was 1 free meal when I purchased 4 meals. That he hoped I would come back to eat. I will not be returning to this establishment!!! Overall bad experience!
Vonetta G.
Food is rich in flavor and delicious. I was very pleased with the service plus delivery.
I am continuing my review and left off saying I was concerned because they don't seem to follow CDC guidelines. There was no posting on the doors or anyplace else in the restaurant that masks were required! The staff did not wear masks. When I asked about the mask requirement I was told masks are required and the staff was not wearing a mask because they work in the back! I will not return.
Today is a Friday 1-22-21 at 1pm and they are closed. I drove 25 minutes across town to come get this food. I just saw an employee come out the side door but they won't answer the phone. So pissed right now.
My daughter and I visited for the 1st time for lunch on a Friday afternoon. They were already out of Oxtails, but it was only 12:30PM. The food is cooked to order, so there was a bit of a wait. The pork chops were seasoned and fried perfectly. The collards were on the salty side and the Mac & Cheese was bland.The star of the show for me was the cornbread. It was the absolute best that I've EVER had from a Charlotte restaurant. I'd probably go back just for the cornbread and the Arnold Palmer!!
They sold me a perch sandwich. It was one piece of underdone, un-seasoned fish on bun and charged me 9.75! Never going back
The food was just ok, but the customer service was absolutely appalling. As a restaurant owner, it's extremely important to pay close attention to both the service and the food. Whoever answers your phone needs to be friendly and helpful, not defensive, and short with customers. As I mentioned, the food was just ok, and I may have tried them again, but I will never spend my dollars here again, due to the rudeness of the employee who answered the phone.
I've been eyeing this restaurant. There aren't a lot of soul food restaurants in the university area. I don't live in Charlotte but close. Since I was in the area I decided to pick up dinner around 4:30. No wait. The restaurant was very clean and comfortable looking. A posted menu would be great but they did have a laminated menu on the ordering counter. If you are a wing person check them out. That's the main thing on the menu. They also have ox tails and fish. My husband is from DC so when he saw mambo sauce he had to try. Unfortunately they were out of mild and only had hot, which was a perfect taste for me but not hubby. The wings were dropped when I ordered so I had to wait but it was worth it. Never heard of a dessert called yum yum but tried it and it was delicious. Tried several side items but the wings were the showstopper. Customer service felt like I was in a relative's home. Mama Lo was super sweet and her daughter very professional. I'll be back.
Amazing food. Meats cooked to order, family operated, clean & friendly service. Yams, mac & cheese, & collards are must try sides.
I love supporting local black owned businesses. This location is close to where i live so i saw it in passing a few times before i gave it a try. My first visit i ordered Mac & cheese as one of my sides & it was awful. So i let a month or so pass by before i went back. Ordered some wings with Mac & cheese & the greens. I don't know who makes the sides but they are never good. 2 people came in my home, looked at the Mac & cheese and asked what it was. I figured maybe it was just the cook on that specific day & maybe they didn't know how to make Mac & cheese. But i went back last night & it was the same. I hate wasting money on food so i just decided not to go back. 3 tries & im over it. Everyone is usually nice when i go so i can't complain about the service.
Listen, my wife and I for the first time ate at Big Tanks Soul Food Kitchen on Oct 31 2020 around 4:30pm. I ordered the wings with sweet potatoes and collards, my wife had the pork chops with Mac and cheese and cabbage. After we ate we both put our pajamas on and took a nap. People the amount of food and the quality of food is second to none. We will continue to support this establishment and recommend it to all our friends and family. Being a retired Marine, I will recommend to all my veteran friend. They will see us once a week.
Came here for some collard green and they were sold out ! Ended up getting fried chicken and mac n cheese. Pretty good
Restaurantji Recommends
I was at Concord Mills and was looking for somewhere different to eat so I found this place. I ordered the 10 piece wing meal. This was my first time here I didn't know they forgot my cornbread till I got home and looked at the to go menu and it tells you everything your supposed to get. So they lost a star for that especially when I was the only customer in the place when I got there. The wings were the star of the show they were good and a nice size I added BBQ sauce to mines. I also got the yams and the broccoli casserole which was ok. I would stop here again. Make sure you include my cornbread next time. Lol
Food was awful. Staff didn't have on masks (owners). My first order was Oxtails. After ordering a few minutes later I was informed they didn't have Oxtails. After selecting another item I was told because they didn't have Oxtails they didn't have any gravy for the rice. One of the owners (female) came out and apologized for the service I was receiving. After I took my order home the food was poorly seasoned. The name of the Business , Big Tank Soul Food meant I wanted some seasoned food. Also I made the decision when I was there this was going to be my first and last visit. I lost money because I had to go and get something to eat from somewhere else.
No oxtails on Sunday's, no ribs at all ?...I was told by the girl at the front that the menu online was incorrect, so I asked her what do you sell besides chicken?..she was unable to tell me she scrambled for a menu that she couldn't seem to find ..so we just left without anything. Word of advice get some menus, update your menu online, or better yet inform your front staff of what's on the menu
Food quality negative zero, customer service negative negative zero. I was told the food was made fresh which was a lie. They freeze the sides and warm them up. So, the side were watered down. I waited over 30 minutes for my food when I was the only one in the establishment with an order. They always running out of everything. Literally opened 3 hours before I got there no green vegetables, no oxtails, NOTHING. I looked at my sides, they gave me a side of cabbage well what was left in the pot, that's not even a full side. I had to complain about that to be compensated. I sent a message complaining about my services and they just read the message. I then called in and spoke with one of the managers and they told me it was basically nothing they could do. Also they he couldn't issue a refund nor a credit. I spent about $50 and all he could offer me was 1 free meal when I purchased 4 meals. That he hoped I would come back to eat. I will not be returning to this establishment!!! Overall bad experience!
Food is rich in flavor and delicious. I was very pleased with the service plus delivery.