Their order kiosk does not let you know when items are out of stock so when you build your whole cart and go to check out it gives you an error but does not explain what the error is so you have to delete the cart and start all over. There was only one person at the counter and a large crowd that was already escalated for long waits on food so myself and other folks that had to pay cash were left waiting and not being assisted. Instead I went on the website and tried to order from there and was able to successfully, with waiting to try to get help at the counter and all the issues at the kiosk and ordering online it took me about 20min just to place an order BUT WAIT it gets better... their ticketing system does not organize online order tickets in chronological order or pulls it up to their KDS system so my order was not prepared, standing around for another 10 to 15 minutes two other customers became escalated saying that they had ordered online and have been waiting for 40 minutes for their food at that point is when the worker realized the tickets were not being prepared and started to try to pull together the food for the gentleman. Myself and another customer also stated that we also have online orders, I proceeded to wait another 15 minutes when the worker finally called me up for my food mine and my partners order was in the bag but not my child's, have to wait another 5 minutes for my order to be completed and then the drinks were not served. In all we spent almost an hour and a half at at this location just for a couple of chicken sandwiches and some kids mac and cheese while other customers were served in half the time which is still a long time so do not try to come here on a Sunday late morning/afternoon because they are too busy and unorganized. By the time we got our food it was not even warm which I don't understand if they were so busy everything should have been coming out fresh. The biscuits are good is the only positive feedback I have. Really disappointed because usually Bojangles comes through and is great but this location looks nice but... it ain't.
Atmosphere: 1
Food: 3
Service: 1
Saundra Scott
Bo has been my favorite place to eat since it's fruition in charlotte. Love the tenders.
Oluseye Gbemiro
Not much I interaction with staff.
Atmosphere: 5
Food: 5
Service: 4
Andrea Taylor
I just got off the phone with another manager about their chicken supreme salad. They have no Parmesan cheese. The tomatoes are messed up. It’s like the Staff does not even know how to make a decent salad. The salads are causing over $10 and you would think you will be walking out with a salad like you get it from Whole Foods or Harris Teeter but you’re not and I hate to write this review because it’s so many Black people that worked there a lot of black children that work there but enough is enough, please train your staff or how to make a decent salad and the food as a hold. I am pissed off because the only thing they keep saying is we apologize we apologize damn apologize and train your staff to do the best job that they can do on people’s food. My salad once again had no Parmesan cheese tomato was smooshed. Chicken was not enough you have to keep asking for croutons you have to keep asking for dressing. I am tired of east and west Blvd., Bojangles. I got a better service when I used to go to Sugar Creek and other Bojangles I am pissed off tonight because actually I have spent about $50 on salad and I’m not going back. I’m gonna patronize the white restaurants to get a decent salad and that is sad..
Benjamin Ferguson
Customer service was OUTSTANDING at this location..... 10/10
I was there in halloween when it was busy and the staff made me a priority. So nice to see in comparison to many other fast food options.
Atmosphere: 5
Food: 5
Service: 5
Malt Pettis
45 mins drive thru wait at lunch time is not clutch
Service: 1
austin v
According to Google this is the original bojangles location (first one). Its honestly like your typical bojangles experience (slow service) and a eindow to see how the biscuits are made
Atmosphere: 3
Food: 3
Service: 3
Sharika Bailey
The chicken was old they are usually good but today it was not good
Atmosphere: 5
Food: 1
Service: 3
Jay Jay
Bria was working hard taking care of the customers as fast as she could. Definitely the kind of employee anyone should want.
Excellent customer service, yummy food and a beautiful dining room! I will be a returning customer!
Atmosphere: 5
Food: 5
Service: 5
Marquise Drayton
I came in around 11:06-07AM on 9/13/2025 to order from the kiosk a Bo-Sized Chicken Sandwich meal with 2 fixins-Mac/cheese and fries with a Starry (Order #807). I hold this first location very close to my heart as a foodie, historian, and Charlottean. I've visited it pre-remodel and post when Mayor Vi Lyles bestowed them with the historical marker in the early 2020s. But today was EXTREMELY telling about locale affecting its service (We know how rough West Blvd/South Tryon is). There were SEVERAL customers who had issues with their orders en route to mine. Also, many prior to me and more hurtfully, after me received their orders to little or full completion. What pained me the most was watching the manager prepare orders behind the food kiosk with me in watching view. I've never felt so ostracized as others approached the kiosk for Doordash orders, dine in/take out, and drive-thru corrections with me still astonishingly standing there. I approached the young man in the front with my order number, described meal, and name to let him know what I've been waiting on for 50+ minutes. I received my order at 12:05PM with no proper apology or acknowledgment. A wrong was done to me and I would like an answer.
Atmosphere: 2
Food: 3
Service: 1
V S
I just got home and had to realize the ranch for my order had mold on the bottom of the container, like a green thick slime. Most disgusting look ever. There was no sticker on the container so no clue what day/time it was made. Will never eat here again.
Atmosphere: 2
Food: 1
Service: 3
Paige Hadrits
0/10. I arrived at Friday 08/29 at 9pm, they said they had closed. Multiple staff members harassing me , asking for my contact info, etc . Extremely inappropriate to receive sexual harassment from employees as a guest. I do not feel safe returning.
Atmosphere: 1
Food: 1
Service: 1
Amanda Zee
Super slow service on a Sunday even though I placed my order 30 minutes prior for a biscuit bacon egg and cheese and supreme combo and the employees didn’t say anything about the wait
terrible, slow and rude workers
Their order kiosk does not let you know when items are out of stock so when you build your whole cart and go to check out it gives you an error but does not explain what the error is so you have to delete the cart and start all over. There was only one person at the counter and a large crowd that was already escalated for long waits on food so myself and other folks that had to pay cash were left waiting and not being assisted. Instead I went on the website and tried to order from there and was able to successfully, with waiting to try to get help at the counter and all the issues at the kiosk and ordering online it took me about 20min just to place an order BUT WAIT it gets better... their ticketing system does not organize online order tickets in chronological order or pulls it up to their KDS system so my order was not prepared, standing around for another 10 to 15 minutes two other customers became escalated saying that they had ordered online and have been waiting for 40 minutes for their food at that point is when the worker realized the tickets were not being prepared and started to try to pull together the food for the gentleman. Myself and another customer also stated that we also have online orders, I proceeded to wait another 15 minutes when the worker finally called me up for my food mine and my partners order was in the bag but not my child's, have to wait another 5 minutes for my order to be completed and then the drinks were not served. In all we spent almost an hour and a half at at this location just for a couple of chicken sandwiches and some kids mac and cheese while other customers were served in half the time which is still a long time so do not try to come here on a Sunday late morning/afternoon because they are too busy and unorganized. By the time we got our food it was not even warm which I don't understand if they were so busy everything should have been coming out fresh. The biscuits are good is the only positive feedback I have. Really disappointed because usually Bojangles comes through and is great but this location looks nice but... it ain't.
Atmosphere: 1
Food: 3
Service: 1
Bo has been my favorite place to eat since it's fruition in charlotte. Love the tenders.
Not much I interaction with staff.
Atmosphere: 5
Food: 5
Service: 4
I just got off the phone with another manager about their chicken supreme salad. They have no Parmesan cheese. The tomatoes are messed up. It’s like the Staff does not even know how to make a decent salad. The salads are causing over $10 and you would think you will be walking out with a salad like you get it from Whole Foods or Harris Teeter but you’re not and I hate to write this review because it’s so many Black people that worked there a lot of black children that work there but enough is enough, please train your staff or how to make a decent salad and the food as a hold. I am pissed off because the only thing they keep saying is we apologize we apologize damn apologize and train your staff to do the best job that they can do on people’s food. My salad once again had no Parmesan cheese tomato was smooshed. Chicken was not enough you have to keep asking for croutons you have to keep asking for dressing. I am tired of east and west Blvd., Bojangles. I got a better service when I used to go to Sugar Creek and other Bojangles I am pissed off tonight because actually I have spent about $50 on salad and I’m not going back. I’m gonna patronize the white restaurants to get a decent salad and that is sad..
Customer service was OUTSTANDING at this location..... 10/10
I was there in halloween when it was busy and the staff made me a priority. So nice to see in comparison to many other fast food options.
Atmosphere: 5
Food: 5
Service: 5
45 mins drive thru wait at lunch time is not clutch
Service: 1
According to Google this is the original bojangles location (first one). Its honestly like your typical bojangles experience (slow service) and a eindow to see how the biscuits are made
Atmosphere: 3
Food: 3
Service: 3
The chicken was old they are usually good but today it was not good
Atmosphere: 5
Food: 1
Service: 3
Bria was working hard taking care of the customers as fast as she could. Definitely the kind of employee anyone should want.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent customer service, yummy food and a beautiful dining room! I will be a returning customer!
Atmosphere: 5
Food: 5
Service: 5
I came in around 11:06-07AM on 9/13/2025 to order from the kiosk a Bo-Sized Chicken Sandwich meal with 2 fixins-Mac/cheese and fries with a Starry (Order #807). I hold this first location very close to my heart as a foodie, historian, and Charlottean. I've visited it pre-remodel and post when Mayor Vi Lyles bestowed them with the historical marker in the early 2020s. But today was EXTREMELY telling about locale affecting its service (We know how rough West Blvd/South Tryon is). There were SEVERAL customers who had issues with their orders en route to mine. Also, many prior to me and more hurtfully, after me received their orders to little or full completion. What pained me the most was watching the manager prepare orders behind the food kiosk with me in watching view. I've never felt so ostracized as others approached the kiosk for Doordash orders, dine in/take out, and drive-thru corrections with me still astonishingly standing there. I approached the young man in the front with my order number, described meal, and name to let him know what I've been waiting on for 50+ minutes. I received my order at 12:05PM with no proper apology or acknowledgment. A wrong was done to me and I would like an answer.
Atmosphere: 2
Food: 3
Service: 1
I just got home and had to realize the ranch for my order had mold on the bottom of the container, like a green thick slime. Most disgusting look ever. There was no sticker on the container so no clue what day/time it was made.
Will never eat here again.
Atmosphere: 2
Food: 1
Service: 3
0/10. I arrived at Friday 08/29 at 9pm, they said they had closed. Multiple staff members harassing me , asking for my contact info, etc . Extremely inappropriate to receive sexual harassment from employees as a guest. I do not feel safe returning.
Atmosphere: 1
Food: 1
Service: 1
Super slow service on a Sunday even though I placed my order 30 minutes prior for a biscuit bacon egg and cheese and supreme combo and the employees didn’t say anything about the wait
Atmosphere: 1
Food: 1
Service: 1
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