Great place to chill back and enjoy the environment!!! Great drinks, good hot food and great service! Management is friendly and the servers are engaging!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Wedges, Boneless Wings
Jenny Torrence
Walked in for lunch and was passed by two servers multiple times and was never even addressed! So we got up and left still no one speaking or even caring that we were leaving! We normally come a couple times a week but after this time I don’t think we’ll return! Need to improve on customer service! ( Went to the taco place next door barely opened the door and was greeted immediately. Our server came right up to get drinks and our order)
Atmosphere: 3
Service: 1
Mike Madonna
The food was very good! Tasha was a great waitress! ?
Ricardo Uresti
Great food, Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings
Kelsey Alexander
We love this location! Great food and great
Atmosphere: 5
Food: 5
Service: 5
c lee
I have been to this location 4 times in the last 2 months. I wish I was able to give a negative Star.The first time a large group of us went to dine in, not only did we have very slow service. The food came out sporadically where some of our party received our food, and others had to wait almost 20 minutes until their food arrived. It was not only annoying but to put matters worse, the service was plain awful. Because we were a large group I gave them the benefit of the doubt.The second time my son and I came for wings, the service was extremely slow. To the point where we had to chase our server down in the back to just get refills of our drinks.The third time my daughter and I went, we left the restaurant after over 20 minutes of waiting for soneone to come to our table. We noticed that other table that came in after us not only got served drinks but also appetizers. before leaving, I asked several servers if we could put an order in; one particular server pretended to not even hear me, and I had to approach him where he was standing next to his manager. I told the manager of our situation and wait time, told him I would never come back again. That particular server said we didn’t need us to come bad. Very rude.My son wanted wings again, so we attempted to go during a late lunch where the restaurant was not too crowded. Again, we did not get prompt service. To the point where my son and I actually put a stopwatch to measure the time it took for a server to come to our table. we tracked 11 minutes, but keep in mind we had already waited approximately 10 minutes before we started the stopwatch.Much like our previous experience, we noticed that some tables were getting served. It seems as if the African-American servers only approached other African-American patrons and ignored anybody else. The service has to be addressed. It’s unfortunate with such a good location that this particular buffalo wild wings has such poor service. The management team needs additional training and not only Customer Service but proper training to communicate to their team.During that particular lunch, there was another table of five where they also received poor service. The father practically yelled at the servers in manager. He was very frustrated that only one of the five orders came out after waiting for almost 45 minutes after ordering. The server gave him an attitude as if he did not care.Also, to note, we noticed there was a sign saying, if patron gave a five star Google review that they would be eligible for 25% discount on the total bill. Clearly, this is a sign that they recognize their service and overall restaurant lacks however, they are not willing or taking any action to improve the service without bribing patrons to do so.When I asked our server after the 20 minutes when they approach the table, I asked about the discount and he did not know anything about it. He said he would not be able to honor any discount.So any of the five star reviews as of late seems to be a result of them bribing customers to receive a discount. I could say, without a doubt that this particular location is extremely managed poorly and operation needs to corrected.
Atmosphere: 1
Food: 3
Service: 1
Cameron Woolery
Awesome food, great experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Wings
jnlovell
Server arrived in a timely manner to take our order. Ordered the Brisket Tacos and they were delicious. Will come to this location more often.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel Bites and Street Tacos
Ricky Richardson
Sam is always the best, Ashlie was great as well the other night. Honey BBQ boneless are the go-to each time for fight night. Providence location is by far the best out of everywhere else!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Boneless Wings
Carrie Ann
Rest assured I will never return and they have pretty much cinched that I'll never patronize this company in any form.We waited 15 minutes to be seated (there was NO line). Another 15 to have our order taken. My boyfriend's food came out 30 MINUTES later WITH the appetizer (that was also WRONG and we were charged TWICE for) then MY food came 20 minutes AFTER his and it was ice cold. I sent my food back as well as the appetizer since it was wrong. Neither of us had eaten all day due to work issues and we wound up leaving still hungry and $35 lighter for his burger and my cheese curds. $35 for a burger and a side of cheese curds????? Absolutely never again. Not to mention the establishment was ABSOLUTELY FILTHY!!! Trash all over the floor, dirty tables, sticky menus and dirty utensils.Definitely a "never again" joint.
Waited nearly 20 minutes before our drinks arrived. Appetizer we ordered was the incorrect menu item when it finally showed up... at the same time as my dinner. I was halfway through my dinner when my company's food arrived... 6 boneless wings... cold. Her Cheese curds were ok. Nothing to write home over. Made the server remove the items from my bill that wrre incorrect and cold. She appologized and said the crew was all new.A mediocre burger and some ho hum cheese curds and two drinks for $30. Never again.
Atmosphere: 1
Food: 1
Service: 1
Sabir Bayraktar
Can't understand how restaurant/bar keeps there buissnes with that kind of service. ?
Atmosphere: 2
Food: 3
Service: 1
kevin ambriz
Ashlie and Sam are always great bartenders, the food was fantastic, keep up the good work.
Isaac Cochran
Burgers are fire. Highly recommend tots with lemon pepper. #1 place for paid UFC cards! Sam and Ashlie are the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Pickles, Cheeseburger
Franco Wade
Although I order through the app please be timely with the food and drinks literally watched the bartender make the drink and I waited almost 8 mins for it to be brought to
Great place to chill back and enjoy the environment!!! Great drinks, good hot food and great service! Management is friendly and the servers are engaging!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Wedges, Boneless Wings
Walked in for lunch and was passed by two servers multiple times and was never even addressed! So we got up and left still no one speaking or even caring that we were leaving! We normally come a couple times a week but after this time I don’t think we’ll return! Need to improve on customer service! ( Went to the taco place next door barely opened the door and was greeted immediately. Our server came right up to get drinks and our order)
Atmosphere: 3
Service: 1
The food was very good! Tasha was a great waitress! ?
Great food, Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings
We love this location! Great food and great
Atmosphere: 5
Food: 5
Service: 5
I have been to this location 4 times in the last 2 months. I wish I was able to give a negative Star.The first time a large group of us went to dine in, not only did we have very slow service. The food came out sporadically where some of our party received our food, and others had to wait almost 20 minutes until their food arrived. It was not only annoying but to put matters worse, the service was plain awful. Because we were a large group I gave them the benefit of the doubt.The second time my son and I came for wings, the service was extremely slow. To the point where we had to chase our server down in the back to just get refills of our drinks.The third time my daughter and I went, we left the restaurant after over 20 minutes of waiting for soneone to come to our table. We noticed that other table that came in after us not only got served drinks but also appetizers. before leaving, I asked several servers if we could put an order in; one particular server pretended to not even hear me, and I had to approach him where he was standing next to his manager. I told the manager of our situation and wait time, told him I would never come back again. That particular server said we didn’t need us to come bad. Very rude.My son wanted wings again, so we attempted to go during a late lunch where the restaurant was not too crowded. Again, we did not get prompt service. To the point where my son and I actually put a stopwatch to measure the time it took for a server to come to our table. we tracked 11 minutes, but keep in mind we had already waited approximately 10 minutes before we started the stopwatch.Much like our previous experience, we noticed that some tables were getting served. It seems as if the African-American servers only approached other African-American patrons and ignored anybody else. The service has to be addressed. It’s unfortunate with such a good location that this particular buffalo wild wings has such poor service. The management team needs additional training and not only Customer Service but proper training to communicate to their team.During that particular lunch, there was another table of five where they also received poor service. The father practically yelled at the servers in manager. He was very frustrated that only one of the five orders came out after waiting for almost 45 minutes after ordering. The server gave him an attitude as if he did not care.Also, to note, we noticed there was a sign saying, if patron gave a five star Google review that they would be eligible for 25% discount on the total bill. Clearly, this is a sign that they recognize their service and overall restaurant lacks however, they are not willing or taking any action to improve the service without bribing patrons to do so.When I asked our server after the 20 minutes when they approach the table, I asked about the discount and he did not know anything about it. He said he would not be able to honor any discount.So any of the five star reviews as of late seems to be a result of them bribing customers to receive a discount. I could say, without a doubt that this particular location is extremely managed poorly and operation needs to corrected.
Atmosphere: 1
Food: 3
Service: 1
Awesome food, great experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Wings
Server arrived in a timely manner to take our order. Ordered the Brisket Tacos and they were delicious. Will come to this location more often.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel Bites and Street Tacos
Sam is always the best, Ashlie was great as well the other night. Honey BBQ boneless are the go-to each time for fight night. Providence location is by far the best out of everywhere else!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Boneless Wings
Rest assured I will never return and they have pretty much cinched that I'll never patronize this company in any form.We waited 15 minutes to be seated (there was NO line). Another 15 to have our order taken. My boyfriend's food came out 30 MINUTES later WITH the appetizer (that was also WRONG and we were charged TWICE for) then MY food came 20 minutes AFTER his and it was ice cold. I sent my food back as well as the appetizer since it was wrong. Neither of us had eaten all day due to work issues and we wound up leaving still hungry and $35 lighter for his burger and my cheese curds. $35 for a burger and a side of cheese curds????? Absolutely never again. Not to mention the establishment was ABSOLUTELY FILTHY!!! Trash all over the floor, dirty tables, sticky menus and dirty utensils.Definitely a "never again" joint.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Waited nearly 20 minutes before our drinks arrived. Appetizer we ordered was the incorrect menu item when it finally showed up... at the same time as my dinner. I was halfway through my dinner when my company's food arrived... 6 boneless wings... cold. Her Cheese curds were ok. Nothing to write home over. Made the server remove the items from my bill that wrre incorrect and cold. She appologized and said the crew was all new.A mediocre burger and some ho hum cheese curds and two drinks for $30. Never again.
Atmosphere: 1
Food: 1
Service: 1
Can't understand how restaurant/bar keeps there buissnes with that kind of service. ?
Atmosphere: 2
Food: 3
Service: 1
Ashlie and Sam are always great bartenders, the food was fantastic, keep up the good work.
Burgers are fire. Highly recommend tots with lemon pepper. #1 place for paid UFC cards! Sam and Ashlie are the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Pickles, Cheeseburger
Although I order through the app please be timely with the food and drinks literally watched the bartender make the drink and I waited almost 8 mins for it to be brought to
Atmosphere: 4
Food: 4
Service: 1