Capriotti's Sandwich Shop

Disgusting attitudes through the whole management down to the employees and it's shows by the food quality. Employees napping on the tables feet kicked up while there's lines of customers. Terrible experience

Upon entering there was a lady at the front register taking orders. As the lady was taking money and given back change, as well as rubbing her hands through her hair, shaking hair off her shirt, licking her fingers, touching everything in site she proceeded to turn around at the sandwich station and without washing her hands or putting on gloves started packing up sandwiches that was ordered online without any conscious that customers were in her presents watching her touch someone's food. You could definitely tell that she has fixed food before without sanitizing. This was a very nasty first impression and it made me wonder if she is that comfortable being nasty in front of customers what is she doing when no one is around. Absolutely will not be returning!

EXCELLENT CUSTOMER SERVICE!!! Highly recommend this place, love the atmosphere and the kind and friendly associates Alex, Vanna & Joshua all deserve raises and all the recognition from management and leadership for the stellar hospitality and service, they represent the company amazingly. I will definitely return! Thank you guys for the awesome experience!!!

The bread was the freshest bread that I ever had at any sandwich shop.

They are so slow. Don’t even bother coming here unless you put in your order a half hour in advance. Maybe, just maybe, it’ll be ready when you arrive.

The location at 2040 Freeman Park Dr. in Charlotte, NC does not serve full sized portions. For a $12 sandwich I expect a good amount of sandwich filling. It was all bread

Just left here and I had a sandwich minus the bread made into a salad. It was the absolute Best! Service was top tier! Food Made with Love ❤️

The food was amazing and the employees were very nice and welcoming.

I can’t get enough of this high quality chain. Head and shoulder better quality than the rest of the competitors. A must try, I’m already planning my next sandwich.

This was our first time going to a Cappiottis, and my husband and I were excited to try it. We walked in and said, hello, and the young teenager at the counter stared at us expressionless; he did not acknowledge us in any way. We turned around and walked straight out the door. We ended up at Wich Wich where we were greeted with a warm and friendly hello. Customer service can make all the difference.

They were on point. My first time at the Charlotte location. I tried it for the 1st time in West Orange NJ. I wasn't going all the way to Raleigh, NC to eat. I am very delighted! They opened one here in the Queen City.I will go more often.

The meatball sub was a little too salty but hopefully next time it won’t be.

Horribly slow service. Lazy workers.

Terrible. Ordered 3 sandwiches and 2 regular fries. One sandwich was a French Dip.
The lid was not placed on the container securely and the broth saturated everything except for the sandwich
which the French Dip.
I realize it was near closing
time, but carelessness is
ridiculous.

I work right next door at NbC and the staff are always so nice to me! I love this place! Definitely recommend the cheesesteak.