Charleys Cheesesteaks

Ok cheesesteaks. Not the best service but prices are fair just wish sandwiches were better for the price

Atmosphere: 3

Food: 3

Service: 2

very rude and nasty for no reason. especially the old black lady with grey hair.

Atmosphere: 1

Service: 1

Horrible! Don’t wasted your time & money

I have to agree with prior reviewers, this place simply isn’t worth the money. The atmosphere (the mall) isn’t even good. I literally ordered a large fry and they gave me probably about 15 individual fries in total. It was a pittance! And I even brought it up the manager, and she had just basically told me to go kick rocks. The entire team, as in the employees, just smirked as if they knew there was nothing I could do. I won’t be coming back and advise you stay away.

Atmosphere: 1

Food: 1

Service: 1

Ordered veggie sub with ONLY veggies and they put cheese on the sub
The manager gave me a bunch of sass for the error and was completely rude for no reason

Atmosphere: 1

Food: 2

Service: 1

Rude, Unorganized, 20 dollar combos come with 23 fries; yes I counted them. Not worth the price for the Quality, Quantity or Satisfaction of Customer service you will expect being that it's in the mall.

Atmosphere: 1

Food: 1

Service: 1

I ordered online for pickup as I seen they have the hot lemon pepper wings. Online they have options for classic wings but was surprised when I received boneless. When I went to the counter the cashier had an attitude and said “that’s all we have”. It would’ve been fine if I didn’t pay the $5 markup for the classic wings. Did not offer to accommodate or rectify anything although that’s fraudulent practices. Do not order ahead online. And idk how they tasted as I hate boneless chicken and just threw them away.

Atmosphere: 1

Food: 1

Service: 1

If i could give zero stars i would the food was very nasty it tasted old and disgusting when I asked for a refund they had a issue with it

A total waste of my money! $5 for “large” fries and $16 for a “large” cheesesteak…both were SMALL and COLD!!! Like how dare they take $23 and give me items that should’ve been no more than $15??? Never again…horrible experience!! I will save my money!!

Atmosphere: 1

Food: 1

Service: 1

Every-time I make an order online, I come to the counter and I get the 3rd degree about my order and she is rude. Also, they don’t like to give you any fries with the order, I asked was this a mistake- no that’s. I WILL NEVER RETURN JUST TOO MESSY!!!

Atmosphere: 1

Food: 4

Service: 1

This location is very poorly ran food quality sucks, they are always out of something usually the seasoning for the fries on top of that when you order a small they give you five fires order a large you get 11, the staff is unprofessional seems like they always have an attitude after today I will never go to this location again!!! Please take that girl off the grill she Can’t cook bacon ? never done.

Atmosphere: 3

Food: 1

Service: 1

Ms Roberta was very nice! She displayed superb customer service skills and was knowledgeable of everything on the menu. The food cam out quick and was hot and delicious! I would definitely recommend the chicken Philly and I will be eating here every time I come to the mall.

Atmosphere: 5

Food: 5

Service: 5

Worst experience of Charley’s I’ve ever been to, I came in only ordered fries, the lady working the counter on 7/20/24 at 5:30 who was bagging orders has an absolute horrible attitude. She tried to hand me my fries with no covering once I told her it was to go and that I would need covered and a box she told me no, she also said the boxes are only for sandwiches which I don’t see a difference if you are providing food to a customer for safe keeping
She ended trying to wrap my fries in aluminum foil and I proceeded to tell her I was not walking that mall with foil covered food.
Horrible, if I could give 0 stars I would.

Atmosphere: 1

Food: 1

Service: 1

Terrible service at this location, food quality matched the service at this location. Spent almost $45 for me and my to get ripped off by these idiot employees they have working at this establishment. I've been a customer of Charleys Cheesesteaks over 20 years and never had this poor of service until today.

Atmosphere: 1

Food: 1

Service: 1

Nothing to do with the workers because according to them this is the portion sizes but we haven’t even eaten the fries yet in these pictures one is mine for a small sandwich combo and the other is a kids tender meal I spent just under 20 dollars either they are lying and didn’t want to cook more or this franchise is surviving by ripping customers off and telling their employees this is the portions to serve customers to save themselves money

Atmosphere: 3

Food: 1

Service: 4

Recommended dishes: Philly Cheesesteak, French Fries