Cheesesteak Factory at Infinity Live

The only reason I ate here was because they had a food truck at a softball tournament I was at. For one the food was very overpriced for being very mid. But what bothered me the most was how nasty the two girls that were running the truck were. They called a customer an idiot for hearing their name incorrectly and kept making fun/talking badly about them very loudly for all us customers waiting in line to hear. When I had finally got to the front to order my food, I asked a simple question about a food item and the gal responded “I don’t even know how to answer that” very rudely sarcastic. The only reason I didn’t clap back and say something to these rude girls was because I was afraid they would spit in my food. They were just two nasty human beings who should not be working in customer service and definitely not around food. If the food was actually good, then I would be able to get over how bad the customer service was. But the food was less than mid, and I would’ve been better off eating a hot dog from the snack bar.

Atmosphere: 1

Food: 1

Service: 1

While in town on business, I ordered a Philly Cheesesteak on September 17, 2024 for my lunch through door-dash. Within 5 minutes of eating, I became very sick. When I e-mailed my doctor and returned back to town, I learned it was food poisoning and was given medicine. I have called and attempted to reach out to the business and the phone was answered by someone at Infinity Live that informed the phone was down at Cheesesteak Factory, refused to give his name, or the kitchen managers name, or the general manager's name or office number, would not transfer me and then hung up on me. I would strongly urge no one to eat at this place until this is resolved!

Food: 1

Service: 1

We drove from SC to NC just to teast the "Cheesesteak that teast like God made it!"?. We were not disappointed....it was really good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Classic

Let me just be honest, no sugar coating: The food is nasty. It taste like hot garbage. I been wanting to try these cheesesteaks so bad and now that I finally did, I will never ever go back again. If those are real authentic Philadelphia Cheesesteaks then I'll stick to fake cheesesteaks because they taste a lot better and are a lot cheaper. They can take this mess on back to Philadelphia. I mean even the egg rolls are nasty. How yall mess up a egg roll? The classic cheesesteak, the salmon cheesesteak, all of it has that same nasty taste. I didn't even finish mine. I threw it away. Also there was nothing on my cheesesteak but meat and cheese, what happened to the peppers and onions? And the prices are ridiculous for something that taste that bad, talking about they taste like God made them, no sir. Don't put God in that, that's blasphemy lol. Close the whole operation down....

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Fiji

The loud and boisterous advertiser did his job, but was inaccurate about the Overall Quality of the food. I will start by saying that I went on a Monday night. It wasn't busy by Any Means. I ordered for the First Time and the Service was POOR. There was no one to give me my food that was behind the counter and metal detector. I had to exit one door to go over to the club side for help from the club security. The fries were Absolutely Delicious. The sandwich was a good helping, but I expected more flavor, tenderness and quality. There was no one to ask for utensils, napkins or condiments.

This wasn't so good that it tastes like God made it ?
It was too hyped up and was worth no more than $12 after tax.

Kid-friendliness: It's a club.
There is no "Kid-friendlyness".
The music is loud, club-friendly and sometimes raunchy.

Wheelchair accessibility: It is NOT what I would consider to be "wheelchair accessible".

Atmosphere: 1

Food: 3

Service: 1

WHO CAME UP WITH THE JINGLE, GIVE THEM A RAISE. these radio commercials have had me in a chokehold for like 3 months, finally gave in. Them $20 subs are work every penny. Closest to the real deal I have ever had outside of philly. Fries are perfect. Trying salmon Philly next.

Food: 5

Service: 5

The Sandwiches were great! My husband and I tried it for the first time after hearing the advertisement on the radio. It did not disappoint.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Jerk Chicken Philly

I would be tempted to drive out there to try one but the man doing the commercial does not know the "L" in SALMON IS SILENT. IT IS PRONOUNCED SA-MON. That alone is a turn off for me.

Atmosphere: 1

Poor food !!!! Poor Quality !!! Over Over Over Rated . Jersey Mike's is better !!! Go suck an egg with your commercials !!! I hate your voice. Cheese Steak Factory and Top doll That's how you pronounce it.

I ordered chicken egg rolls on 2 separate days n both times they were cook very HARD! It was almost hard for me to chew. They were ok but i think if they use new grease or not leave them n oil so long they would be great.

Atmosphere: 4

Food: 2

Service: 4

Looks like SteakUMS.. Thank you for the comments.. I was just about to place an order because of the hype.. but, I said let me check something out...As I assumed!! Might be??‍♂️

Was really excited, lots of hype. Wasn't the sandwich that was described on the menu had American cheese instead of the cheddar. More cheese sauce than steak. At least the fries were good... No option to leave off the cheese sauce online.

Atmosphere: 3

Food: 2

Service: 3

Recommended dishes: Philly Classic

I hate when I hear the commercials now. Cheesesteak was not good.

Visit to restaurant on 6/22/2024.

After hearing their radio commercial approximately 76 times, my husband (who is a Charlotte native) and I finally decided to give this place a try. I was born and raised in Philly and have had my fair share of cheesesteaks. Heck I was eating cheesesteaks before the chicken or salmon Philly ever existed.

My husband order the beef (Philly Classic) and I order the Chicken Philly. The beef Philly was lacking meat and both ends of the roll/bun barley had any meat. His jawn, (I'm sorry, his Philly) had parsley on it!! I have been eating cheesesteaks for 40+ years and have never had parsley on them. When did putting parsley on cheesesteaks become a thing? His Classis Philly did taste good, but it didn't taste like GOD made it!!

As for my Chicken Philly, the taste was good, but it tasted more like a southwestern chicken sandwich and did not taste like an authentic Chicken Philly. The meat was big chunks and traditionally with a Chicken Philly the meat is chopped up into fine pieces.

I'm planning to take my husband on a trip to Philadelphia so that he can get the real experience of a cheesesteak, Herr's potato chips, a black cherry wishniak soda and a water ice.

Best wishes to your restaurant.

We went on a Tuesday and had the classic cheesesteak and added lettuce and tomatoes.. the cheesesteak is huge and fed myself and my husband it also comes with fries.. it was soooo cheesy and sooo good definitely going back to try a different one!! Also they have $2 drink specials on Tuesday so an added bonus!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheese Steak