Coffee Bar & Cones Inc.

Is this place closed?

Atmosphere: 4

I had high hopes for this coffee shop. Unfortunately, my experience was short of amazing. I have visited this shop over 6 times, but this was my first time running into the OWNER. To start, I wasn't familiar with how the entrances work because I see customers coming through the front and the back. However, I wanted to go to the restroom before ordering so I didn't carry my beverage into the restroom. The owner greets me by saying, "Where are you going? You can't come this way. I must have forgotten to lock the door." Is that my mistake or yours as the owner? How do you expect me to assume that is the case when I have, on a plethora of visits, seen others do the same? I explained this to her and she denies this fact. I then sat my stuff down and asked her if it was a requirement to buy something to sit in. She states, "If you want to use my Wi-Fi." I then asked her if she carries bottled water for me to purchase. She did not and stated she doesn't have any in stock. Ball dropped! Now, let me say this: the young ladies who are staffed during the day are pleasant, and I enjoyed their welcoming spirit, but the owner doesn't seem to have the same attitude. She wasn't welcoming and, looking at the other reviews, lacks accountability. Nonetheless, it's easy to say I won't be returning.

My wife and I just left coffee bar and cone 20 minutes ago and I must say the service, food and frapp was amazing. We both had the chicken and waffles with eggs and it was delicious. Out of all the chicken and waffle sandwiches I've had, this is the best. I wanted to get two but didn't want to be greedy. We'll be back again!

Atmosphere: 5

Food: 5

Service: 5

Food, delicious. Atmosphere, relaxing. Customer service, highly impressed. While placing my order, the young lady informed me that someone just place an order before me for about 8 sandwiches and some other stuff. I explained to them that I'll wait. However, when the cook heard my order, she started on it right then and there, because it was simple and basic. That alone won me over. I'll be back.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Croissant

10s across the board ! The breakfast sandwich was amazing , cooked with love . The coffee was also sweet and refreshing. I love the ambiance and the customer service i will be visiting more often

Atmosphere: 5

Food: 5

Service: 5

This is one of the best coffee shops i’ve visited thus far in Charlotte. It made me feel right at home and the customer service was exceptional the lady at the front made sure my matcha iced coffee was perfect. I got a egg, cheese n chicken sausage on a bagel and it was the freshest breakfast sandwich i’ve had, made me feel like i was back in NY. Loved my experience

Atmosphere: 5

Food: 5

Service: 5

Likes to yell at people who speak Spanish. L

Atmosphere: 1

Food: 1

Service: 1

I saw this place listed as a spot to check out via an Instagram reel. My family and I decided to go check it out and I could see the potential, but it was apparent the owner needs additional staffing.
I got the notion, she had worked all day and she was giving us the best that she had left as it relates to energy and time. It wasn't very busy, but with one person taking orders and then having to fix them felt like an eternity.
She wasn't rude, just not welcoming and very short with her responses.
It has great potential, but she needs additional help to improve the overall quality of service.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Small

Loved everything about this place, price is pretty steep but really good coffee.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Latte

Took wayyy to long about 30min for 5 drinks and two ice creams don’t go there if you have places to be.

Atmosphere: 2

Food: 3

Service: 1

The atmosphere is nice that is all I have to say. One of my favorite social media foodies recommended this place. As a fellow business owner I hate to do this but yes the other reviews are correct. Customer service does not exist here. I walked in this establishment and was not greeted at all. Yes she was fixing an order but besides that she had no other customers. After a few minutes she asked if I was ready to order I asked about a dessert and then owner told me she would be right back - disappeared. Yup just like houdini! After waiting a few minutes she never returned so I left. I love to support us but Customer Service is very important part for any business and I did not feel welcomed at all.

Atmosphere: 4

Service: 1

INSANELY expensive coffee and the staff aren’t afraid to be rude to your face. Terrible experience

This is a really nice spot to get a great cup of coffee and enjoy the tasty treats for sale. The owner was so personable and made great recommendations. We had a great conversation over the kopi luwak coffee which I was surprised to see as an option on the menu. This is going to be added to our list of cool spots to go to when we want a special treat.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Latte

Coffee prices are astronomical, like.. significantly higher than Starbucks.. And the coffee is mediocre.

I love to support small businesses so I went in for a regular plain drip coffee a while back. The regular coffee tastes fine, but why does a REGULAR drip coffee cost me OVER $8?! I went back to give their lattes a try since I don’t mind pay $8 for a GOOD latte. This has to be the worst latte I’ve ever had! The coffee they use tastes so bitter, when I got home, I tried to add more sugar to mask the flavor but it was hopeless. I literally dumped the entire cup down the drain- I couldn’t even drink it. Also, it is way too overpriced, especially for what I was getting. The only plus side was that the barista was super kind and professional!!!

Food: 1

Service: 5