Cold Stone Creamery

Name: Cold Stone Creamery
Address: 14126 Rivergate Pkwy Ste 100, Charlotte, North Carolina, 28273, US
Telephone: (704) 583-3828
Price range: $$
Rating: 3

$$ • Ice Cream, Custom Cakes

Hours:
14126 Rivergate Pkwy Ste 100, Charlotte
(704) 583-3828

Menu Order Online

About Cold Stone Creamery

Cold Stone Creamery is known for its excellent ice cream, although customers sometimes experience long lines and slow service. The staff strives to provide outstanding customer service, with employees who are friendly and go above and beyond to ensure customer satisfaction, even in challenging situations. The ice cream is always a highlight, and the staff's professionalism is impressive.

Customers have reported inconsistent bowl sizes, but the staff makes up for it with their excellent customer service. One customer praised the employee who realized the pint was not full and added more ice cream and toppings without an additional charge. However, another customer experienced inconsistencies, with one employee partially filling the container and charging for extra toppings, while the previous visit had no such issues.

Overall, the Cold Stone Creamery experience is praised for the delicious ice cream and the staff's commitment to providing exceptional service. Customers have had both positive and negative experiences, but the majority appreciate the efforts of the staff to make their visit enjoyable.