I love it's clean in here now. The staff love they're job and friendly
Atmosphere: 5
Food: 5
Service: 5
Jesse Jo
I am not a big reviewer but sometimes when an employee shows extra effort, especially a young person, it warrants a few minutes of your time. Chanel/Chantel greeted me immediately and told me she would be with me in just a minute while updating the people waiting on their pick up orders. She was warm/smiled and acted like she wanted to be there. They get so many “to go” orders so it’s a lot to juggle even if they don’t look busy in store. She communicated the entire wait and that’s all people really want when they see you are busy and doing your best. She is management material and if I had a business I’d try and steal her away- there was only one other person working with her at time and they were getting it done. The young man who cashed me out was equally as pleasant and asked how my day was. Give them both a raise- working last night 8/7 around 6-7pm at Johnston Rd location and if corporate reads this recognize them because most young people don’t have this kind of work ethic in 2025.
Atmosphere: 5
Food: 5
Service: 5
Sam Devine
Don’t care at all about speed, efficiency, or customer service. Keep mobile order hostage behind the counter, nobody ever looked up to ask why I stood still for 8 straight mins. Just ask what’s the name like everyone else
Atmosphere: 1
Food: 4
Service: 1
john Jack
Go to rea rd or ballantyne its ALWAYS PERFECT... had to get a refund and drive to stone crest where I was greeted with a smile and how's your day going not... what can I get you.. 1st photo Johnston 2nd photo stonecrest.... which looks correct.
Constant poor service... when you politely ask for extra lettuce, tomatoe and onion and thank them for helping me today... I open my sandwhich to this and when called I was told no gm on staff and she was the assistant gm who made this.... staff clearly do not care about anything..... 20 bucks it shouldn't be this bad.
Atmosphere: 1
Food: 1
Service: 1
Jollycox
Just because I ordered no onions or peppers does not mean I want TRIPLE mushrooms!!! Why? Ruined the whole mushrooms sub that was supposed to be chicken.
Ross Blank
This is not a place I would recommend going for a quick bite, lunch is usually very busy because they deliver delicious consistent sandwiches.
Even though they are always busy, I've always found the staff to be patient and professional.
Keep doing what you're doing, those fantastic sandwiches sure do hit the spot, as long as I'm not in a rush!
3/12/25 update:
Still friendly and still delicious. We came in earlier than usual today, and super pleasantly there was no line. In and out. Awesome!
Daniel Malone
Been here a few times, I ordered a double meat and extra cheese sandwich online, when I got home my sandwich was only a regular portion. I was overcharged by almost $9.
J H
This is my go-to Jersey Mikes in Charlotte. Went there again today. The employees are always friendly and the food is always fresh. Great staff, great food, always on time. I get take out and go in to order sometimes and it is a great experience either way.
Joey Profeta
Best philly ever! Great way to celebrate killing Washington yesterday! Angela is the Queen in this queen city! Whatever you pay her is not enough!
Jack Jordan
Sunday January 19th Afternoon shift 2 guys working
Friendly service Clean location
Got home and all 3 of our subs had either overcooked or day old bread!
So frustrating! It ruined all 3 subs!
What’s sad is you know when he was cutting it he could obviously tell but still sold it to me.
I am a frequent flyer at Jersey Mike's. Awesome sandwiches and customer service. Friendly, clean. I would eat here everyday if I could afford to. Great deals. Love my points.
I ordered it comes to a total of $60 and some change Mike’s did not get one of the sandwiches correct people were allergic to tomatoes got tomatoes on their sandwich. He did not order bacon and got bacon on their sandwich and the Uber is only gonna refund me for Uber. I don’t get my money back Jersey Mike’s is crappy for not being able to do anything about their mistakes and I’m very upset. I’ll never eat there again.
AD87
This place has the best service and the freshest food i have ever seen in a sandwich shop. From the manager to the cashier everyone was polite and efficient… i highly recommend going to this location if you want a sandwich
Atmosphere: 5
Food: 5
Service: 5
ashley spencer
Excellent customer service new staff is great sky was very helpful but overall they’re all wonderful
I love it's clean in here now. The staff love they're job and friendly
Atmosphere: 5
Food: 5
Service: 5
I am not a big reviewer but sometimes when an employee shows extra effort, especially a young person, it warrants a few minutes of your time. Chanel/Chantel greeted me immediately and told me she would be with me in just a minute while updating the people waiting on their pick up orders. She was warm/smiled and acted like she wanted to be there. They get so many “to go” orders so it’s a lot to juggle even if they don’t look busy in store. She communicated the entire wait and that’s all people really want when they see you are busy and doing your best. She is management material and if I had a business I’d try and steal her away- there was only one other person working with her at time and they were getting it done. The young man who cashed me out was equally as pleasant and asked how my day was. Give them both a raise- working last night 8/7 around 6-7pm at Johnston Rd location and if corporate reads this recognize them because most young people don’t have this kind of work ethic in 2025.
Atmosphere: 5
Food: 5
Service: 5
Don’t care at all about speed, efficiency, or customer service. Keep mobile order hostage behind the counter, nobody ever looked up to ask why I stood still for 8 straight mins. Just ask what’s the name like everyone else
Atmosphere: 1
Food: 4
Service: 1
Go to rea rd or ballantyne its ALWAYS PERFECT... had to get a refund and drive to stone crest where I was greeted with a smile and how's your day going not... what can I get you.. 1st photo Johnston 2nd photo stonecrest.... which looks correct.
Constant poor service... when you politely ask for extra lettuce, tomatoe and onion and thank them for helping me today... I open my sandwhich to this and when called I was told no gm on staff and she was the assistant gm who made this.... staff clearly do not care about anything..... 20 bucks it shouldn't be this bad.
Atmosphere: 1
Food: 1
Service: 1
Just because I ordered no onions or peppers does not mean I want TRIPLE mushrooms!!! Why? Ruined the whole mushrooms sub that was supposed to be chicken.
This is not a place I would recommend going for a quick bite, lunch is usually very busy because they deliver delicious consistent sandwiches.
Even though they are always busy, I've always found the staff to be patient and professional.
Keep doing what you're doing, those fantastic sandwiches sure do hit the spot, as long as I'm not in a rush!
3/12/25 update:
Still friendly and still delicious. We came in earlier than usual today, and super pleasantly there was no line. In and out. Awesome!
Been here a few times, I ordered a double meat and extra cheese sandwich online, when I got home my sandwich was only a regular portion. I was overcharged by almost $9.
This is my go-to Jersey Mikes in Charlotte. Went there again today. The employees are always friendly and the food is always fresh. Great staff, great food, always on time. I get take out and go in to order sometimes and it is a great experience either way.
Best philly ever! Great way to celebrate killing Washington yesterday!
Angela is the Queen in this queen city!
Whatever you pay her is not enough!
Sunday January 19th
Afternoon shift
2 guys working
Friendly service
Clean location
Got home and all 3 of our subs had either overcooked or day old bread!
So frustrating! It ruined all 3 subs!
What’s sad is you know when he was cutting it he could obviously tell but still sold it to me.
We come for the bread!
Restaurantji Recommends
It was excellent..very helpful to new customers..
Food: 5
I am a frequent flyer at Jersey Mike's. Awesome sandwiches and customer service. Friendly, clean. I would eat here everyday if I could afford to. Great deals. Love my points.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chipotle Cheese Steak, California Chicken Cheese Steak, Buffalo Chicken Cheese Steak, Chip Selection, Chipotle Chicken Cheese Steak, Chips, Mike's Chicken Philly, Brownie, GF Snickerdoodle
I ordered it comes to a total of $60 and some change Mike’s did not get one of the sandwiches correct people were allergic to tomatoes got tomatoes on their sandwich. He did not order bacon and got bacon on their sandwich and the Uber is only gonna refund me for Uber. I don’t get my money back Jersey Mike’s is crappy for not being able to do anything about their mistakes and I’m very upset. I’ll never eat there again.
This place has the best service and the freshest food i have ever seen in a sandwich shop. From the manager to the cashier everyone was polite and efficient… i highly recommend going to this location if you want a sandwich
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service new staff is great sky was very helpful but overall they’re all wonderful
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