Jimmy John's in Charlotte

“The food was great and the service was excellent, but what stood out the most to me, were the interactions between the staff. The staff was so respectful and friendly to each other. One employee was being trained and the other employees were so kind and encouraging to him. It was so refreshing to witness.“

“It's a Jimmy John's. If you've been to one, you've basically been to them all. The sandwiches are fast, the bread is fresh, and everything is just as you'd expect.

This location runs like it should. No complaints, no surprises, and that's kind of the goal with a chain like this. The staff was quick and got the order right, which is all you really need.

Nothing over the top but nothing to knock either. Solid spot for a quick bite when you're craving something simple and fast.

One note: Their drink display is dumb and needs better foundational supporting though. Bottles shouldn't all fall out when you take one.“

“I just wanted to say that impressed by the customer service I received today I ordered a sandwich for delivery and unfortunately it was made the wrong way I ordered it did call the store and the young lady on the phone that my order was made wrong and she was nice enough to remake it for me and deliver it again I can that most places wouldn't even offer to do that nowadays but on my second delivery with the correct sandwich was fresh and good I am definitely impressed keep up the good work.“

“First time here. Not disappointed. I got the toasted Country Club and wife got the Kickin Ranch Chicken wrap. Both delicious. The toasting of the Club made it 100% better.
Chip bag is 2 ounces, which is better than most places. Comfortable seating.
I'd recommend.“

“Jimmy John’s came THROUGH. I got the Chicken Bacon Ranch but swapped the chicken for turkey—and omg, 10/10 recommend. The turkey was fresh, the bacon was crispy, and the ranch? Literally elite. The bread was warm, fresh and so soft And of course, it was made freaky fast. Staff was super chill too.

Also, sign up for their rewards!! You get free stuff and exclusive deals—lowkey one of the best fast food rewards out there. JJ’s is 100% in my go-to rotation now.“

“We go to this location often and always have great service. Tonight was exceptionally great! We were cutting it close to closing time so I called the store to make sure it was ok to order. To my surprise, Cam answered immediately and was so warm, friendly, and accommodating on the phone. I placed the order online and when I got there Cam was packing up my order with the same friendliness and energy as if it was first thing in the morning and not minutes before closing. 10/10 service and absolutely secured the position of favorite JJ location in Charlotte. Cam, you’re the best!“

“I was there June 18th to pick up an order for a customer through a delivery app. The employees there were very kind and approachable. They spoke to everyone as soon as that person came through the door. The staff carried an energy level second to none. Zayman the GM for that location seems to be the catalyst to all the positivity I received during my visit!
Excellence in Customer Service is here!“

“SHAINA and RANDY are PHENOMENAL🙌
I’m writing this review not just because the food was great (the new bourbon BBQ sub was 10/10), but because the staff here deserves recognition. Randy took my order and was incredibly respectful, personable, and went above and beyond with his customer service - you rarely see someone with such a positive, professional demeanor. Shaina is consistently outstanding, always friendly, professional, and does an amazing job every time I’ve gone there. They’re a fantastic team, and they truly make this place stand out. Thank you! Also, add a tip jar! I pay in cash and was looking to see where I could tip them.“

“I had an amazing experience at jimmy john’s The food was absolutely delicious each dish was bursting with flavor, and the service was top-notch. I especially loved the workers. an old guy and a pretty young lady were very friendly and sweet Can’t wait to come back and try more. Highly recommend!“

“This location is truly exceptional, and it is entirely because of the people who work here. There are a few young men on the staff who have gone out of their way to make sure I feel safe walking back to my car at night. They never had to do that, and it is not something anyone is required to offer, which is exactly why it meant so much to me. There have been times when the parking lot felt uncomfortable or a little sketchy, and their awareness, kindness, and willingness to look out for someone else speaks volumes about their character.

Beyond that, the service here is always wonderful. Everyone is polite, welcoming, and genuinely attentive. They make your sandwich exactly how you ask for it, without rushing or acting annoyed, and they take pride in doing their job well. It’s the kind of place where you feel seen and respected as a customer, not just processed through a line.

The store itself is always clean, well kept, and inviting, and the food is consistently fresh and delicious. But what really sets this location apart is the atmosphere created by the staff. Their kindness, professionalism, and quiet acts of care make this place feel safe and welcoming in a way that goes beyond just good food.

It is rare to find a place where people treat others with that level of respect and consideration. This team deserves real recognition for the environment they create every day.“

“Love that you can order by drive through! My sub was perfect but unfortunately when I got home I realized that they gave me an incorrect large drink which was a bummer because I didn’t want to drive all the way back to get my drink.I also felt like my entire meal was a little pricey but to their credit, my sub was very loaded which I loved. I guess that is also due to inflation which is understandable.“

“I always order via the drive-through window. The sandwiches aren't made as quickly as they were when JJ arrived but the timing is still great when compared to fast-food restaurants, where the timing is always random. I have a staple sandwich and have deviated in years.“

“I don’t know who my delivery guy was, but he is AWESOME! He even committed to the “freaky fast” bit, and while on the phone with me, he acted out of breath and it was freaking hilarious. He got me my food SUPER FREAKY FAST, and went above and beyond to deliver it to my door even though I offered to meet him downstairs. Thanks for the awesome service and food!“

“I came here once with my child and ordered two sandwiches. We were visiting NC, so will not be back to this restaurant. I am not very familiar with the menu, and they were very patient while I was ordering.

After our sandwiches were made, we unwrapped our sandwiches at the table. My child's sandwich rolled right out of the wrapper and onto the floor. The staff was so attentive and remade his sandwich so quickly and they were so nice about it.

The food was great and fresh.“

“I was having lunch with my daughter at her school at 11:25 and put an order in over the mobile app for 11:15 pickup. However I wanted to add a sandwich so I went to the store at 11:00 a.m. like right when they open. not only were my sandwiches ordered through the app ready at 11: 00. the store and staff were ready and polite when I ordered my additional sandwich. Top notch service!“

“It's the city, plenty of food choices around. When you want a meal quick. Download the app and look for the address here. The staff wasn't in the most happiest mood but regardless they did their job and made the transaction smooth. There was no waiting time for me. I was able to place the order down the street and walk in to verified who I was. The sandwich 🥪 was toasty just the way I like it. Sitting down might be challenging depending on the time.“