Jimmy John's

Next time someone orders a sandwich with “banana peppers” it’d be cool to just the customer know that y’all don’t serve that instead of putting hot peppers on my sandwich, which have a completely different flavor profile from banana peppers. And when I called to ask about if they even had banana peppers , I was told THEN that they didn’t & no apology but a “for future reference” tip. Thanks for telling me after I got home lol

Atmosphere: 1

Food: 4

Service: 1

I want to let everyone know how well the store is kept up friendly staff very Helpful with helping me decide my sandwich. The sandwich was was very neatly made. Stopping by after work the guys makes me want to come back . Thanks guys for the very great service.

Atmosphere: 5

Food: 5

Service: 5

First I would like to say I come to Jimmy John's and I order a club Lulu with add salami and mayonnaise cut in half they did not do none of that they added hot peppers the actual taker at the drive-thru named Allen, where when I asked Allen if they can give me a bag of chips because of they messed up my order he said he cannot do that so I felt disrespected and the sanitation code is also a 96 so that tells you right there they don't know how to keep their stuff clean so with that being said I would never go back and visit this Jimmy John's again.

Atmosphere: 5

Food: 2

Service: 1

Did not cut either of my sandwiches as I ordered, put vinegar and oil when i asked for none, and did not give me the mayo packets on the side.

Atmosphere: 3

Food: 1

Service: 1

Wow! I was taken back by the good service. I went in the drive through at about 615 at night. I order a Turkey Tom, potatoes salad and a tea. Don't know who took my order. Didn't get the name of the guy who was in the drive through either. But the sandwich was fresh and the service was fantastic. I'll be back for that perfectly made tea too.

Atmosphere: 5

Food: 5

Service: 5

This is the second time we have ordered for delivery and have not received! First time they didn’t have a driver available so they outsourced. (Never showed up and husband called and had to go to store pick it up.)
We ordered this time over a hour ago and tried calling to check on our order and someone answered the phone and hung up. Tried calling 3 more times and no one answered. My husband is on the way to the store now to cancel our order. We don’t mind spending $72 for sandwiches (that is what our order cost is) BUT we would like to have our sandwiches to eat in a somewhat timely manner! And communication is very important! Highly disappointed and now have to make dinner for kids who are hungry and who have been waiting for over a hour to eat!

I truly hate leaving negative reviews—especially for one of my all-time favorite chains—but unfortunately, this particular Jimmy John’s location (10032 University City Blvd, Charlotte) fell far below expectations.

Our visit on a Sunday afternoon was disappointing from start to finish. From the moment we arrived at the drive-through, the staff member who assisted us was incredibly unwelcoming. We tried to ask a few simple questions about the new toasted sandwiches, but were met with dismissiveness and flat-out rudeness/ ignorance. While I understand that working in a busy food service environment can be challenging, there’s no excuse for the level of disrespect we experienced. He repeatedly cut us off mid-sentence and seemed uninterested in helping us at all.

We ended up ordering two classic subs with a few add-ons—which we were charged for—but those additions never made it into our sandwiches. What we received was a sloppy, thrown-together mess that didn’t resemble what we ordered. To top it off, we spent nearly $40 on food that was simply not worth it.

I still love Jimmy John’s as a brand, but I’d strongly recommend avoiding this location—especially on Sundays, when this particular employee may be working.

Atmosphere: 1

Food: 2

Service: 1

Best Jimmy John's experience I've had. Staff was friendly, helpful and went above and beyond!

Atmosphere: 5

Food: 5

Service: 5

Great sandwiches perfect every time

Freaky fast? More like freaky SLOW!!! Waited over 20 minutes for 4 sandwiches, after ordering pickup and waiting in the car for 5 mins. What a joke!!!

Subject: Urgent Health Concern – Foreign Object Found in Bread

Dear Corporate Team,

I’m reaching out to report a very disturbing issue I encountered with a recent food order. As I was about to eat my meal, I discovered what appears to be hair embedded in the bread. This is completely unacceptable and deeply concerning from a sanitary and health perspective.

I’m requesting that this matter be investigated immediately. I can provide the details of the location, date, and time of purchase, as well as photos if needed.

As a consumer, this experience has caused me to question the cleanliness and safety standards being upheld, and I believe it deserves urgent attention to ensure this does not happen to others.

I would appreciate a prompt response regarding the steps your company will take to address this.

Sincerely,
Paris Taylor
Chk#108

Great place to eat friendly staff and fast service. Outdoor seating was a plus Great area for selfies..lol the picklewhich was so juicy!!

Atmosphere: 5

Food: 5

Service: 5

Always super fast and same good quality every time. #17 is my favorite! 🥪

Atmosphere: 3

Food: 5

Service: 4

The manager for some reason is always telling us that there system doesn’t take rewards and that the policy is to go online first.

Ok so, we get Jimmy John ALL THE TIME! At least twice per week....and I’m not joking. There are 2 other Jimmy John that we go to. None of them EVER says that!

Atmosphere: 3

Food: 4

Service: 3

Fresh and Freaky Fast!

Food: 5

Service: 5