Great Food - Bad Service. Recently came here for a birthday with a party of 9. Reservation was made weeks in advance and confirmed the week of. When arriving at the restaurant (on time) our table was not ready. We patiently waited for them to set the table and we got sat almost 20 minutes later. This would not normally be a big issue but the table we were sat at did not have enough seats for all 9 of us. When alerting the staff that we didn't have enough seats they had told us our reservation was for 6. After showing the confirmation for 9 we were then told to go back out to the waiting area as we had to now wait for another table to finish eating and pay before we would get a table. After waiting in the lobby area for another 10 minutes, we were sat at a table that had been open the whole time. The hostesses had an attitude the entire duration of this event, and spoke down to us the entire time. As this is an expensive restaurant we were all super disappointed in the staff and lack of preparation. This is a restaurant that makes it clear if you do not show up within 15 minutes of your reservation, they will cancel it, yet we were not sat for over 30 minutes. The food is really good, everyone thoroughly enjoyed their meals, but with the lowest entre price starting around $25 and going up from there... I will not be returning. The service, lack of preparation, and trying to blame this on us making an incorrect reservation is unacceptable for this "nice" of a restaurant. For $600 you would think the staff would at least be nice.
Know Love Creations
Such a wonderful restaurant, set in a cozy yet sophisticated atmosphere. The food was excellent, but even more importantly the floor manager and servers were absolutely amazing! I will be returning soon, for another meal.
Atmosphere: 5
Food: 5
Service: 5
Shannon
This was our first time here, we came for my husband's birthday and had a lovely experience! Our server was attentive and very knowledgeable of the menu, had great recommendations and the food was fresh and delicious! We will definitely be back.
Rob Epps
Very rude. Terrible service.
Service: 1
Leandro Vazquez Comisarenco
Everything is super delicious. Even the home-made breads. The service was excellent, the manager took great care of us. Super recommended!
Atmosphere: 5
Food: 5
Service: 5
Laura Cooper
Our favorite place to eat in Charlotte!
Michael M.
First visit to Charlotte and impressed with our Hotel recommendation for Luce Food was very good ,service was excellent and staff were very attentive. Two reasons I am not giving this restaurant a five star review. 1) Music , was more than background music and was sort of music you would expect to hear in a nightclub not a fine dining Italian restaurant 2) I am used to gratuity being g atomically added for party if 6 but not for two. When the check came I thought the bill seemed kind of high and then spotted gratuity of 20 % was already included. Can't help but think as no one mentioned this that the hope is most people would not notice and double tip. Put me off the whole experience to be honest coupled with the Night Club Music.
iMax
We booked at the last minute and sat on high top chairs. The waiters were really nice but overall the service was a tad slow — but it was packed since it was a Saturday evening. The carpaccio was ok, and the pasta of the day and risotto of the day were really good.
Ukmike
First visit to Charlotte and impressed with our Hotel recommendation for Luce Food was very good ,service was excellent and staff were very attentive. Two reasons I am not giving this restaurant a five star review. 1) Music , was more than background music and was sort of music you would expect to hear in a nightclub not a fine dining Italian restaurant 2) I am used to gratuity being g atomically added for party if 6 but not for two. When the check came I thought the bill seemed kind of high and then spotted gratuity of 20 % was already included. Can't help but think as no one mentioned this that the hope is most people would not notice and double tip. Put me off the whole experience to be honest coupled with the Night Club Music.
DebbieR
Celebrated a birthday dinner with my Italian mom and aunt - everything was perfect! We enjoyed the ambiance but the food was even better! Would highly recommend and will definitely be back!
Disregard the less than 5 star reviews on here some people are just unrealistic and insufferable. This restaurant is a 5 star restaurant and is ran how a restaurant should be ran. The staff are professionals and the food is amazing. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Michelle
The food was delicious. The girl that seated us was a little rude. Our waiter (?Mikel) wasn't very helpful or friendly. The lady who brought our food and the guy who stopped by our table to ask how everything was, were very friendly. I feel like we could have given 5 stars if our waiter had been friendlier because the food was superb.
Daniel Hernandez
I had high expectations for this place. But I Have to say one of the dishes was a little bit short from my expectations.I ordered the Osso Bucco which was very good, rich and good size. Instead of a side, I ordered half portion of the Pappardelle Bolognese which was just ok. It was lacking a lot of labor.I decided to mix the pappardelle with the Osso Bucco sauce and that made it much better.Service was great!I honestly wish I could give the bolognese more than 3/5.Osso Bucco 5/5.9/10 I still recommend it!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Osso Buco Milanese
Derek M.
f you're in Uptown Charlotte there isn't a shortage of quality Italian restaurants and @lucerestaurantclt is right up there with the best. I had never been and am so glad I decided to head in on a rainy Saturday to check it out. The service is hard to beat, everyone was incredibly friendly and knowledgable. Their fresh baked bread was perfect. Soft on the inside with a great crunch on the crust. I went ahead and skipped an appetizer and went straight for their carbonara. This is by far the BEST carbonara in the city. It is done perfectly. The noodles were perfectly al dente and the sauce was full of flavor. The guanciale and panchetta were perfectly portioned. Not to mention, the portion size was MASSIVE! The Conte Restaurant Group has always been top notch, Luce is no different!
蛭間 崇元Hiruma Takaharu
My first visit is on January 12th, 2024. Service, taste, and atmosphere are good. Waiter frequently took care of us and introduced the recommended menu.
Great Food - Bad Service. Recently came here for a birthday with a party of 9. Reservation was made weeks in advance and confirmed the week of. When arriving at the restaurant (on time) our table was not ready. We patiently waited for them to set the table and we got sat almost 20 minutes later. This would not normally be a big issue but the table we were sat at did not have enough seats for all 9 of us. When alerting the staff that we didn't have enough seats they had told us our reservation was for 6. After showing the confirmation for 9 we were then told to go back out to the waiting area as we had to now wait for another table to finish eating and pay before we would get a table. After waiting in the lobby area for another 10 minutes, we were sat at a table that had been open the whole time. The hostesses had an attitude the entire duration of this event, and spoke down to us the entire time. As this is an expensive restaurant we were all super disappointed in the staff and lack of preparation. This is a restaurant that makes it clear if you do not show up within 15 minutes of your reservation, they will cancel it, yet we were not sat for over 30 minutes. The food is really good, everyone thoroughly enjoyed their meals, but with the lowest entre price starting around $25 and going up from there... I will not be returning. The service, lack of preparation, and trying to blame this on us making an incorrect reservation is unacceptable for this "nice" of a restaurant. For $600 you would think the staff would at least be nice.
Such a wonderful restaurant, set in a cozy yet sophisticated atmosphere. The food was excellent, but even more importantly the floor manager and servers were absolutely amazing! I will be returning soon, for another meal.
Atmosphere: 5
Food: 5
Service: 5
This was our first time here, we came for my husband's birthday and had a lovely experience! Our server was attentive and very knowledgeable of the menu, had great recommendations and the food was fresh and delicious! We will definitely be back.
Very rude. Terrible service.
Service: 1
Everything is super delicious. Even the home-made breads. The service was excellent, the manager took great care of us. Super recommended!
Atmosphere: 5
Food: 5
Service: 5
Our favorite place to eat in Charlotte!
First visit to Charlotte and impressed with our Hotel recommendation for Luce Food was very good ,service was excellent and staff were very attentive. Two reasons I am not giving this restaurant a five star review. 1) Music , was more than background music and was sort of music you would expect to hear in a nightclub not a fine dining Italian restaurant 2) I am used to gratuity being g atomically added for party if 6 but not for two. When the check came I thought the bill seemed kind of high and then spotted gratuity of 20 % was already included. Can't help but think as no one mentioned this that the hope is most people would not notice and double tip. Put me off the whole experience to be honest coupled with the Night Club Music.
We booked at the last minute and sat on high top chairs. The waiters were really nice but overall the service was a tad slow — but it was packed since it was a Saturday evening. The carpaccio was ok, and the pasta of the day and risotto of the day were really good.
First visit to Charlotte and impressed with our Hotel recommendation for Luce Food was very good ,service was excellent and staff were very attentive. Two reasons I am not giving this restaurant a five star review. 1) Music , was more than background music and was sort of music you would expect to hear in a nightclub not a fine dining Italian restaurant 2) I am used to gratuity being g atomically added for party if 6 but not for two. When the check came I thought the bill seemed kind of high and then spotted gratuity of 20 % was already included. Can't help but think as no one mentioned this that the hope is most people would not notice and double tip. Put me off the whole experience to be honest coupled with the Night Club Music.
Celebrated a birthday dinner with my Italian mom and aunt - everything was perfect! We enjoyed the ambiance but the food was even better! Would highly recommend and will definitely be back!
Restaurantji Recommends
Disregard the less than 5 star reviews on here some people are just unrealistic and insufferable. This restaurant is a 5 star restaurant and is ran how a restaurant should be ran. The staff are professionals and the food is amazing. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
The food was delicious. The girl that seated us was a little rude. Our waiter (?Mikel) wasn't very helpful or friendly. The lady who brought our food and the guy who stopped by our table to ask how everything was, were very friendly. I feel like we could have given 5 stars if our waiter had been friendlier because the food was superb.
I had high expectations for this place. But I Have to say one of the dishes was a little bit short from my expectations.I ordered the Osso Bucco which was very good, rich and good size. Instead of a side, I ordered half portion of the Pappardelle Bolognese which was just ok. It was lacking a lot of labor.I decided to mix the pappardelle with the Osso Bucco sauce and that made it much better.Service was great!I honestly wish I could give the bolognese more than 3/5.Osso Bucco 5/5.9/10 I still recommend it!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Osso Buco Milanese
f you're in Uptown Charlotte there isn't a shortage of quality Italian restaurants and @lucerestaurantclt is right up there with the best. I had never been and am so glad I decided to head in on a rainy Saturday to check it out. The service is hard to beat, everyone was incredibly friendly and knowledgable. Their fresh baked bread was perfect. Soft on the inside with a great crunch on the crust. I went ahead and skipped an appetizer and went straight for their carbonara. This is by far the BEST carbonara in the city. It is done perfectly. The noodles were perfectly al dente and the sauce was full of flavor. The guanciale and panchetta were perfectly portioned. Not to mention, the portion size was MASSIVE! The Conte Restaurant Group has always been top notch, Luce is no different!
My first visit is on January 12th, 2024. Service, taste, and atmosphere are good. Waiter frequently took care of us and introduced the recommended menu.
Atmosphere: 4
Food: 4
Service: 4