For the past decade, I have ordered Panera catering with confidence. The menu items are generally consistent across all restaurant locations. No surprises. We like to have the valentine cookies catered in for our office staff. The cookies are usually well decorated which adds to their high quality appearance. They usually look exactly like the pictures displayed on the Panera website, however this year’s order was a complete failure and such a disappointment. This was a poorly delivered joke. I was embarrassed to serve the cookies. At $500 for 200 catered cookies, I truly wanted to throw them away. The appearance of the cookies was unsightly. The royal icing formula was off and the icing never set. The icing was very thick, wet and sticky upon arrival. The icing smeared everywhere inside the wrapper so much so that it was difficult to try to remove the cookie from the wrapper without getting icing on our hands. Additionally, the Panera staff decided to get creative with their own personal designs which was also a complete failure. The cookies looked as if they had been decorated by young children. These were no where near professionally decorated cookies. More than 75% of the cookies were not presentable for a corporate event. Not sure what happened to Panera’s quality control but this will be our last Panera order of any kind . Attached is a single photo of the assorted valentine cookies pulled from the website, and the remaining photos are of the cookies we received from the Panera Uptown Charlotte Location on College Street. This is not what I expect from a professional catering company, especially when the order was placed a few weeks in advance. ( Update: We think these cookies were decorated with cinnamon roll icing. After a full day and night, the icing never did set and is way too thick for royal icing. The decoration just slides right off the cookie. It’s either cinnamon roll icing or the staff didn’t use the correct recipe)
Ashra Ahmed
This Panera takes forever to prep food. They tell you your food will be ready in 15 mins max and proceed to have you waste your entire lunch break for 45 mins.
Michele Howell
Delicious! Delicious! Delicious! Customer service is always fantastic as well. Go and enjoy some cheddar and broccoli soup with a piece of delicious bread or a bagel, and the brownies are so delicious! You can go wrong with the selections at Panara.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel Pack
Mariah Mcabee
Pretty good food a little pricy for what your getting though
Atmosphere: 4
Food: 4
Service: 5
J. L. C.
We had a great time with this place in Downtown Charlotte North
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Heritage Ham & Swiss, Greek Salad
Chris Harmon
Terrible experience. The guy that took our order argued with us and wouldn’t SELL ME avocado with my bagel. I had to purchase another product and take avocado off that. The bagel was not cut or toasted. My wife got an egg sandwich and she said very bland. I guess we need to just be Starbucks people. Not surprising restaurant was almost empty in Sunday morning at 10am.
Atmosphere: 2
Food: 2
Service: 1
Kiersten Leah Hatton
The moment we walked to the door, it was misleading. The hours on the door said closed on Sundays but online it said open til 2pm. We tugged the door and it did open but the place seemed closed which was confusing. The shelves were completely empty and there was no one at the front desk but we saw customers which was so confusing. We had to ask a customer how they ordered and eventually someone came to the front. The staff seem like nice people. But service was very slow. Plus my hot food order was cold and they forgot our pastry. They also didn’t put our food on plates, they packaged it to go which made us feel like they wanted us to leave, Even though it was only 1230 and they supposedly close at 2… not the best experience but overall the food was fine ish.
Atmosphere: 2
Food: 3
Service: 3
sybil luvuno
Panera never disappoints!!!
Atmosphere: 5
Food: 5
Service: 5
James Cooper
They are too pathetic to be open for supper hours. This location obviously has extremely incompetent "management" to make such a stupid decision.
Order# 6051715741500674 Order Date: Jun 4, 2024 10:15am ET Issues: 1) Ordered whole sandwich, received only half. 2) Customized the order, but received standard sandwich 3) Rapid order notification said “ready” but it wasn’t. As a result I got late to my appointment.
When we eat at Panera, we expect higher standards and customer satisfaction.
Called the store manager, who didn’t took the call seriously and passed it down to someone else. The other person, Barbara, came in hot and just said she’ll refund the order without acknowledging or apologizing for the mess-up and the issue it caused. That’s when I decided to leave a review.
This location and the manager fell short.
Service: 1
Sarah Genay-Fore
Consistently not good experience or food, very slow, usually out of things. I try it every couple months because it’s near my office and then usually regret it. NOTE TO SELF: Don’t do it! Go somewhere else
The bagels are always delicious, but the entire dozen I ordered has been sliced so unevenly, one half is thinner than a piece of bread. It’s happened more than once when I’ve ordered a bagel pack, I don’t understand how this can be done wrong. Just disappointing.
Fast and good
Atmosphere: 5
Food: 5
Service: 5
For the past decade, I have ordered Panera catering with confidence. The menu items are generally consistent across all restaurant locations. No surprises. We like to have the valentine cookies catered in for our office staff. The cookies are usually well decorated which adds to their high quality appearance. They usually look exactly like the pictures displayed on the Panera website, however this year’s order was a complete failure and such a disappointment. This was a poorly delivered joke. I was embarrassed to serve the cookies. At $500 for 200 catered cookies, I truly wanted to throw them away. The appearance of the cookies was unsightly. The royal icing formula was off and the icing never set. The icing was very thick, wet and sticky upon arrival. The icing smeared everywhere inside the wrapper so much so that it was difficult to try to remove the cookie from the wrapper without getting icing on our hands. Additionally, the Panera staff decided to get creative with their own personal designs which was also a complete failure. The cookies looked as if they had been decorated by young children. These were no where near professionally decorated cookies. More than 75% of the cookies were not presentable for a corporate event. Not sure what happened to Panera’s quality control but this will be our last Panera order of any kind . Attached is a single photo of the assorted valentine cookies pulled from the website, and the remaining photos are of the cookies we received from the Panera Uptown Charlotte Location on College Street. This is not what I expect from a professional catering company, especially when the order was placed a few weeks in advance. ( Update: We think these cookies were decorated with cinnamon roll icing. After a full day and night, the icing never did set and is way too thick for royal icing. The decoration just slides right off the cookie. It’s either cinnamon roll icing or the staff didn’t use the correct recipe)
This Panera takes forever to prep food. They tell you your food will be ready in 15 mins max and proceed to have you waste your entire lunch break for 45 mins.
Delicious! Delicious! Delicious! Customer service is always fantastic as well. Go and enjoy some cheddar and broccoli soup with a piece of delicious bread or a bagel, and the brownies are so delicious! You can go wrong with the selections at Panara.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel Pack
Pretty good food a little pricy for what your getting though
Atmosphere: 4
Food: 4
Service: 5
We had a great time with this place in Downtown Charlotte North
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Heritage Ham & Swiss, Greek Salad
Terrible experience. The guy that took our order argued with us and wouldn’t SELL ME avocado with my bagel. I had to purchase another product and take avocado off that. The bagel was not cut or toasted. My wife got an egg sandwich and she said very bland. I guess we need to just be Starbucks people. Not surprising restaurant was almost empty in Sunday morning at 10am.
Atmosphere: 2
Food: 2
Service: 1
The moment we walked to the door, it was misleading. The hours on the door said closed on Sundays but online it said open til 2pm. We tugged the door and it did open but the place seemed closed which was confusing. The shelves were completely empty and there was no one at the front desk but we saw customers which was so confusing. We had to ask a customer how they ordered and eventually someone came to the front. The staff seem like nice people. But service was very slow. Plus my hot food order was cold and they forgot our pastry. They also didn’t put our food on plates, they packaged it to go which made us feel like they wanted us to leave, Even though it was only 1230 and they supposedly close at 2… not the best experience but overall the food was fine ish.
Atmosphere: 2
Food: 3
Service: 3
Panera never disappoints!!!
Atmosphere: 5
Food: 5
Service: 5
They are too pathetic to be open for supper hours. This location obviously has extremely incompetent "management" to make such a stupid decision.
Restaurantji Recommends
Favorite place for lunch.
Parking: Plenty parking places
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
#panerabread #poorservice #rapidpickup
Order# 6051715741500674
Order Date: Jun 4, 2024 10:15am ET
Issues:
1) Ordered whole sandwich, received only half.
2) Customized the order, but received standard sandwich
3) Rapid order notification said “ready” but it wasn’t. As a result I got late to my appointment.
When we eat at Panera, we expect higher standards and customer satisfaction.
Called the store manager, who didn’t took the call seriously and passed it down to someone else. The other person, Barbara, came in hot and just said she’ll refund the order without acknowledging or apologizing for the mess-up and the issue it caused. That’s when I decided to leave a review.
This location and the manager fell short.
Service: 1
Consistently not good experience or food, very slow, usually out of things. I try it every couple months because it’s near my office and then usually regret it. NOTE TO SELF: Don’t do it! Go somewhere else
Atmosphere: 3
Food: 2
Service: 2
Good food and great customer
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Roasted Turkey & Avocado blt, Soup, Panera Sourdough Melts, Salad
The bagels are always delicious, but the entire dozen I ordered has been sliced so unevenly, one half is thinner than a piece of bread. It’s happened more than once when I’ve ordered a bagel pack, I don’t understand how this can be done wrong. Just disappointing.
Food: 4
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