Papa Johns Pizza

First of all these folks It wasn’t done will have you waiting 30 min after the app tells you your pizza is finished. The pizzas were under cooked.Oh Don’t bother putting down light sauce on your pizza they will still swamp your pizza with whatever sauce. I’ll be continuing my business on 4th st from now on. And they had leaky vents in their establishment

Atmosphere: 1

Food: 1

Service: 1

Love the stuffed crust pizza!

Food: 5

Service: 5

So I ordered through the papa John’s app which I usually have no trouble with, around 9:45. 11:00 pm I get a call that the dasher delivering my order (I guess they’re using dashers if they don’t have drivers bc I did not order with DoorDash) took my order and cancelled after he took it. Okay. They said they’d make it and resend. Well I wait about an hour, no pizza, so I call back, apparently the same thing happened again. It’s over 3 hours later and I don’t have my order. The staff at this location were very nice and tried to help me and even gave me a discount on the resent pizza. It’s not their fault. The manager Donald was very nice and tried to help as well, and even offered to send it a 3rd time, but it seems like papa John’s does not have a good system for getting deliveries handled.

Unbelievable!! 1hour late. I had managers waiting on food in a conference room for an hour for the food. They still charged me for the food. The door dash man said he had to collect the payment. The driver said he just picked it up from the store so it’s not the driver. The store was terrible. Lying to me each time I called. How terrible this experience was. Never again. Dominos next time. By by Shaq!!!!

Atmosphere: 1

Food: 1

Service: 1

Pizza is always good and hot. No problem with service.

Pizza was delivered late cold and with very few toppings, they didn’t even take the time to cut the pizza

Atmosphere: 1

Food: 1

Service: 1

This was the worst experience I've ever had with a food order. It never came and the man on the phone was so rude and canceled the order after it was already over 30 min late. DO NOT ORDER ANYRHING FROM HERE!

Service: 1

Ordered a large pizza and received a medium pizza in a large box

I have been a long time customer at your Johnston Rd location in Charlotte NC. I had the absolute WORST, EMBARRASSING, HUMILIATING EXPERIENCE OF MY LIFE last night with your Acting GM Donald. His unprofessionalism, complete lack of customer service and pure attitude was absolutely unacceptable and disrespectful on all levels! I called in at 8:39pm to find out the status of our order that was placed at 7:09pm considering we live within walking distance of the store, he was rude, he was nonchalant like it was no big deal that we’d be waiting 99 minutes for our order, he stated “it’s just me and one other person”, sorry but that isn’t my problem, however I did offer to come pick our order up because I didn’t want to receive cold food. He refused to allow me to pick it up. When it was finally delivered everything was cold, the 2 large pizza with extra pepperoni, the garlic knots and the MEDIUM grilled chicken pizza was not only cold but it was a SMALL not a medium! My kids were starving by this point so I had them heat the pizza up in the microwave which is gross! But they did, but I took the supposed to be medium chicken pizza back to the store, where I waited for a good 15-20 minutes before anyone even greeted me, then we he did come to the counter I said “we ordered a medium and this is not a medium it’s a small so I’d like it remade”. He took the pizza box from my hand, tossed it behind him and stated “fine, but you’ll wait at least and hour and a half”. I told him absolutely not that is completely unacceptable when I already waited almost two hours to get my order and everything was cold the least you can do is pop one in the oven. He said “there are other people waiting!” I said “are they here? Did they place their orders at 7:09pm or before? Because if not I should be your priority in this moment!” He wanted to argue and said I’ll refund your money, I said ok great, thinking I was still waiting for my pizza. He said “what are you still doing here I gave you a refund?” I said “yeah which i assumed was for the inconvenience” te refunded amount was 7.13 when my order was $35 something and it all should have been replaced! I requested that he remake the pizza to then he asked me for payment? I had already paid never asked for a refund just asked that it be made in the correct size and that I not have to wait 90 more minutes. He was a complete jerk and customers at this point we’re aggravated with the situation and didn’t know what was going on so they began to heckle me, which not one time did he asked them to stop or please stay out of this.! I had to though, this is completely unacceptable and humiliating all for food we didn’t get, or we did but it was ice cold like it was made the day before! I do hope you can reconcile this issue because even when I called today to ask for the General Managers name the guy that answered said “ we don’t have one right now”, I said ok you store manager, “ we don’t have that either”, I said ok who is in charge, he said “ that would be the acting gm”, I said who is? He said “Donald “ I said ok thanks bc I had a very unpleasant experience, very embarrassing and left completely feeling like I had just been taken for my money, he said “ I’m sorry but that’s me”…are you kidding me? Like I have management experience and have ran hotels for 23 years and never would I allow any associate at any level to treat any customer like he treated me and got away with it! Hell, I’ll run that store for you, I promise you won’t get customer service related complaints! But this situation requires rectification and as soon as possible!

Atmosphere: 1

Food: 1

Service: 1

Good and friendly employees, they always take care of me there, there's a pretty good guy who works there most nights, and he'll make sure you're taken care of.

Atmosphere: 4

Food: 4

Service: 5

This location has the nicest staff working at it.

Atmosphere: 5

Food: 4

Service: 5

My boy William always has great service. He's quick and has awesome communication.

Atmosphere: 5

Food: 5

Service: 5

Don’t waste your money my cheese sticks came mostly bare, so disappointed it was my only food today

The cheesesticks were great the and the staff was friendly.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

I am very particular on the way that I order my pizza and wings, not only well done but "very well done" the person at the pineville location, I believe he is the manager is always going above and beyond getting my order perfectly done.

Atmosphere: 4

Food: 5

Service: 5