Rip off...was charged almost $16 for a $9.99 promotional deal... just got the same order the day before for $9.99...
Atmosphere: 1
Food: 3
Service: 1
Dakota Bolme
Employees do NOT receive card tips. They ONLY receive cash tips. Do NOT leave tips on card, they go straight to this greedy company. Smoothies are always good though.Seeing a lot of reviews complaining about service. TBH if I worked a “tipping” job but all my tips were STOLEN by the company, I’d do subpar work too.
Atmosphere: 4
Food: 5
Service: 4
Christopher B
If I order online and come in and wait 20 mins and I see people walk in, order and receive their order, I have a problem with that. It defeats the purpose of using the app if I’m gonna receive slower service because of it. Been waiting here for 25 mins for an online order.
Atmosphere: 3
Food: 3
Service: 1
Tatum Collection
The lights of the store are off. The open sign is off. The worker is in the back smoking pot and not answering to people coming to the door. I peaked into the back to make sure everything was okay and not that someone was dead, but she was just sitting in the back ignoring the phone and the voices of people obviously calling for someone. She also ran us out of the store, yelling, and tried to fight us for asking her to do her job. This store doesn’t close for another 2 hours, mind you. I worked for smoothie King for over three years, and I am disgusted and appalled at this employee. **Let me also add that we walked over to Dairy Queen to have them check on the worker out of pure concern before finding out she was just sitting on her rear behind, ignoring us calling for someone. Speaking w corporate next.
Atmosphere: 1
Food: 1
Service: 1
Ryu Fan
It’s 8:30pm and you guys are already closed?
Atmosphere: 1
Food: 1
Service: 1
Sean headen
If I could give it a zero I would awful customer service. You wait while they are on the phone in the back Then Come out with an attitude . Don’t say just a min nothing. I see why there customer service ratings has went down at this location Get Some People That actually want to work..Then she had the nerve to tell me to leave, well I work in customer care that is never acceptable
Atmosphere: 1
Sean H.
Awful customer service,I have been going to this location for years. Today was my last day they act like you are there to wait on them. And whoever the girl was she had the nerve to be nasty because I had to wait on her and her important phone call smh . She said she was the manager I sincerely hope not..
Dan C.
The staff was very friendly to everyone. Great experience!Evan helped us at the register and told me how to save with the app
Corrina B.
Don't go there if you black they not gonna serve you don't waist ur time don't waist ur money the service people are very nasty there not gonna acknowledge you or nothing.
Jeff Dixon
Wonderful experience. Great smoothies. Friendly people
If you know you're out of something post it or say it as people walk in. I waited 5 minutes on the indecisive person in front of me only to be told they were out of what I wanted. Nothing infuriates me more than poor customer service! DO BETTER!!! AND take some care of your personal appearance. The girl behind the register looked a mess!! Like she just rolled out of bed and went to work.
Michael M
My daughter got a 40oz smoothie from this location that was about 2” short of filled and was undrinkable because of the amount of whey they put in. She called and spoke to someone who said they would remake it if we brought it back, but we were heading to an appointment and couldn’t turn back. She asked for a refund and they said only the manager could make that decision, so my daughter gave her phone number and they promised the manager would call. No one called. Nor the next day, nor any day after that. I guess this place has gone the way of everywhere else and let customer service go down the toilet.
Sherika Howell
I was super excited when bowls were added to the menu. However, this particular Smoothie King hardly ever has the acai base. I have placed multiple orders online for a bowl, only to be called minutes later to be told they do not have them and a refund will be given. I have been in the store multiple times only to be told they do not have the acai base. At this point, why have them on the menu if they are hardly in stock???
Nia Williams
Its 2:48 pm when I’m making this review on a Friday. Whoever that staff is…. Their customer service is PHENOMENAL. Great job!
Dushyant Tomar
There were 15 minutes to close, when we went inside there first words were we have a limited things. I asked for the smoothie bowls, they didn’t have it. They were just more busy to close the store.
Rip off...was charged almost $16 for a $9.99 promotional deal... just got the same order the day before for $9.99...
Atmosphere: 1
Food: 3
Service: 1
Employees do NOT receive card tips. They ONLY receive cash tips. Do NOT leave tips on card, they go straight to this greedy company. Smoothies are always good though.Seeing a lot of reviews complaining about service. TBH if I worked a “tipping” job but all my tips were STOLEN by the company, I’d do subpar work too.
Atmosphere: 4
Food: 5
Service: 4
If I order online and come in and wait 20 mins and I see people walk in, order and receive their order, I have a problem with that. It defeats the purpose of using the app if I’m gonna receive slower service because of it. Been waiting here for 25 mins for an online order.
Atmosphere: 3
Food: 3
Service: 1
The lights of the store are off. The open sign is off. The worker is in the back smoking pot and not answering to people coming to the door. I peaked into the back to make sure everything was okay and not that someone was dead, but she was just sitting in the back ignoring the phone and the voices of people obviously calling for someone. She also ran us out of the store, yelling, and tried to fight us for asking her to do her job. This store doesn’t close for another 2 hours, mind you. I worked for smoothie King for over three years, and I am disgusted and appalled at this employee. **Let me also add that we walked over to Dairy Queen to have them check on the worker out of pure concern before finding out she was just sitting on her rear behind, ignoring us calling for someone. Speaking w corporate next.
Atmosphere: 1
Food: 1
Service: 1
It’s 8:30pm and you guys are already closed?
Atmosphere: 1
Food: 1
Service: 1
If I could give it a zero I would awful customer service. You wait while they are on the phone in the back Then Come out with an attitude . Don’t say just a min nothing. I see why there customer service ratings has went down at this location Get Some People That actually want to work..Then she had the nerve to tell me to leave, well I work in customer care that is never acceptable
Atmosphere: 1
Awful customer service,I have been going to this location for years. Today was my last day they act like you are there to wait on them. And whoever the girl was she had the nerve to be nasty because I had to wait on her and her important phone call smh . She said she was the manager I sincerely hope not..
The staff was very friendly to everyone. Great experience!Evan helped us at the register and told me how to save with the app
Don't go there if you black they not gonna serve you don't waist ur time don't waist ur money the service people are very nasty there not gonna acknowledge you or nothing.
Wonderful experience. Great smoothies. Friendly people
Restaurantji Recommends
If you know you're out of something post it or say it as people walk in. I waited 5 minutes on the indecisive person in front of me only to be told they were out of what I wanted. Nothing infuriates me more than poor customer service! DO BETTER!!! AND take some care of your personal appearance. The girl behind the register looked a mess!! Like she just rolled out of bed and went to work.
My daughter got a 40oz smoothie from this location that was about 2” short of filled and was undrinkable because of the amount of whey they put in. She called and spoke to someone who said they would remake it if we brought it back, but we were heading to an appointment and couldn’t turn back. She asked for a refund and they said only the manager could make that decision, so my daughter gave her phone number and they promised the manager would call. No one called. Nor the next day, nor any day after that. I guess this place has gone the way of everywhere else and let customer service go down the toilet.
I was super excited when bowls were added to the menu. However, this particular Smoothie King hardly ever has the acai base. I have placed multiple orders online for a bowl, only to be called minutes later to be told they do not have them and a refund will be given. I have been in the store multiple times only to be told they do not have the acai base. At this point, why have them on the menu if they are hardly in stock???
Its 2:48 pm when I’m making this review on a Friday. Whoever that staff is…. Their customer service is PHENOMENAL. Great job!
There were 15 minutes to close, when we went inside there first words were we have a limited things. I asked for the smoothie bowls, they didn’t have it. They were just more busy to close the store.