Snooze, an A.M. Eatery

Love this location and staff. If you've never been you're missing out. The food is delicious. But the staff are absolute best they are always friendly and attentive to any allergies at the table. Snooze offers rewards and the staff always ensures you get the best deal. Also as a reward member, I use the app to join the waitlist and never have to wait in line.

The food was amazing I had the cinnamon roll pancakes, they were amazing. The bacon from this place is great it’s crunchy with texture at the same time. It was soo good that I forgot to even take a picture to show how good it was.

I’ve frequented this location in the past and seen changes in management, fluctuation of diners and the recent upset of servers who were unkept. The staff is attentive and friendly. I had one horrible experience and that was it for me. There is one guy who served my food and immediately I couldn’t believe how much dirt and grime was under his nails. I watched him, pull his sagging pants up, pick his nose, while continuing to serve other customers. I brought it to the manager’s attention and we both watched him from afar in shock. I couldn’t believe my eyes, nevertheless I decided to give them another shot hoping they corrected the cleanly standards of a server but sadly that wasn’t the case. Never will I ever set foot back into this location.

Absolutely love the French toast here. They actually got my crispy bacon request right! Cannot recommend them enough for a flavorful brunch!

Love this place

Absolutely lovely place, the atmosphere was amazing as was the food and service. I would graciously recommend anyone this place if they were visiting Charlotte for the first time or wanted to try somewhere new.

Also, please give Steven the absolute best, he provided fantastic service.

This is my go to for breakfast. The pancake flight never fails. Sometimes it's just too busy and the wait and quality of service gets below standard.

Food was great. Did have to have them make me another pancake. It was a little cold, but they wait for another was worth it 👌

Pretty good place super hypster vibe and food was good but service was bad sever forgot my stuff multiple times, drinks were empty not even asked if i wanted another one, thats the difference from a bad server to a good one you will always want to upsale to increase your chek and have more tips, host denide to sit me because i wanst in the waiting list i got out the door click into the waiting list online and i returned back inside and i got seated in 5 minutes lol its probably the new system on hyspter restaurants lol bit food was good at least

Now this is what I expect when I order Shrimp & Grits with a dollop of Eggs. The food was Delicious! There was a long wait of about 30 minutes for 4 on a Saturday around12:30pm. You can be seated at the bar with no waiting. Servers were pleasant.

Kid-friendliness: Yes

Wheelchair accessibility: Yes, parking in front of restaurant. One level as well.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Shrimp & Grits, Strawberry, Pineapple Upside Down Pancakes

Ordered UberEats, meal was cancelled. Tried to order again and meal was cancelled again. Called the store to figure out why, someone picked up and just left the phone and I sat there for 5 minutes with no one saying anything and me hearing the restaurant background noise. Called back again and got connected. I was told that they don’t handle canceling UberEats orders, which is an unfortunate untruth, as I work for UberEats and know that the staff have DIRECT control over what orders go through and what don’t. Didn’t even attempt to ask my name or what I ordered, just simply said no. Used to be a favorite breakfast spot, but not so much anymore.

Atmosphere: 1

Food: 5

Service: 1

The service and food was amazing!!! Highly recommend this spot for breakfast and/or brunch.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Parmesan-Panko Crab Cake Benedict, Hash Browns, Pineapple Upside Down Pancakes, Strawberry Shortcake Pancakes

The meal was all good, but the service was excellent! Hanna S. was our server and was very accommodating. The best server we’ve had in a while and it made the dining experience that much better!

Vegetarian options: Tofu scramble

Atmosphere: 4

Food: 4

Service: 5

OMG French Toast is my favorite!!! I'm literally addicted. I may have been back to back every week since October but who is counting?!

Atmosphere: 5

Food: 5

Service: 4

I would give them a 3½. The food is good and the service isn't bad, but could definitely be better. Food takes a while to come out. You have to ask for basic things like silverware more than once. They are very business for brunch yet they have only one person working the door. Overall, I recommend but the customer service needs a little attention.

Atmosphere: 3

Food: 3

Service: 3