Starbucks Coffee Company
$ • Coffee Shops
Hours:
4044 Connection Point Blvd, Charlotte
(704) 942-5074
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Customer service can be hit or miss at this location, and they mess up orders a little too often. I’m actually disappointed with them. They have some nice people, but the bad apples have ruined this location for me. I’ll drive to the next Starbucks to get good service and have my order right.
Love the drive thru option ! Love how nice a lot of people are who work here. 🎃☕️🖤🍂 I go to this location multiple times a week !
One of my favorite location thus far !
The rude Woman named KAT that works at this location. I had placed my order (as I do EVERY single morning of my life) and after i waited over 20 mins I went back to the register to ask what had happened ... with a smile ... she bit my whole head off with her stank rudeness... and then she made my drink wrong so i had to go back in and have it fixed a 3rd time! There was a young lady that was trying to help with a smile and nice words.... i cpuldnt see her name tag but if not...read full review
Menu
Hours
| Monday | 5AM - 9PM |
| Tuesday | 5AM - 9PM |
| Wednesday | 5AM - 9PM |
| Thursday | 5AM - 9PM |
| Friday | 5AM - 9PM |
| Saturday | 5AM - 9PM |
| Sunday | 5AM - 9PM |
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Starbucks Coffee Company offers a generally positive experience, especially noted for friendly and cheerful drive-thru service. On a birthday, staff went above and beyond by asking if the customer wanted to sing happy birthday, making the visit memorable. The drive-thru staff are praised for being super nice and friendly, contributing to a pleasant and easy experience. However, the location’s parking lot design is challenging, with sharp turns and a maze-like layout that can be difficult for bigger trucks and trailers, and the nearby traffic from the residential complex and busy roads worsens the driving experience.
Customer service inside the store has some issues, with concerns about staff being distracted by cell phones and slow service. Wait times for drinks can be long, even with no line, and drinks are sometimes served too hot or with minor order mistakes such as whipped cream on the beverage. Additionally, some customers find the tip culture uncomfortable, feeling pressured to tip before receiving a sleeve for hot drinks. Overall, while the staff’s friendliness and good service at the drive-thru stand out, improvements in parking, service speed, and staff attentiveness could enhance the overall experience.