Not that great or edible . My coworker fries were like cold hard daggers and hurt her throat when swallowed. The nuggets were awful and soggy like they have been sitting for hours . The baked potato was sooooo sloppy. I work overnight and apparently we get the dregs. I would not recommend this WENDY’s to anyone
Atmosphere: 1
Food: 1
Service: 2
Bill McGirt
The cashier was very rude and had an attitude with me as soon as I walked in the door, for no reason...I have never really had a bad experience at Wendy's before other than this time...I waited in the lobby area for over 15 mins for my mobile order, I had placed 15 mins prior...Only to have to go back to the cashier and find out, they had never even found my order in the system...The manager there, Amy, is beyond amazing! She came to my aid and saved the day...We later discovered I had ordered at the wrong location...She whipped my order up anyways for me and had me out the door within 3 minutes, no lie... Please acknowledge her for going above and beyond, and for her great customer service, as it is often not recognized and underappreciated...She was working her off day and showing she was working hard and cared twice as much as anyone else there...Thank you Amy for saving the day...Please reach out to her and acknowledge her exceptional service, she deserves recognition! She went out of her way and made sure everything was correct and I was a pleased customer, even when she didn't have to...Thank you again Amy.
Atmosphere: 5
Food: 5
Service: 5
Tina King
My food was cold and not tasty at all however my main concern is the Coca-Cola that I ordered. I took a big drink of it and could clearly taste a chemical cleaner that had a floral aspect to it. Reminiscent of Fabuloso. I got a headache soon after and my vision became slightly blurry. I am waiting to see how I feel and whether or not I should go to the emergency room. I am holding onto the drink as evidence to possibly be analyzed. No one answers the phone at this store so I could warn them. Contacting corporate and possibly the police
Claudia Duncan
Food and service was great. Lots of options for breakfast. Plenty of parking when I was there....a lot is located in the back and the sides of the restaurant.
Atmosphere: 5
Food: 5
Service: 5
ZTallant90
Take yalls lazy selfs up to Harris Teeter right there and buy some lettuce. Ridiculous.
Donna Witherspoon
Terrible!!! The person at drive thru had a attitude I was ordering with my grandkids in car. I started to leave and go somewhere else. My granddaughter said he said Hold On roughly. So I decided instead of leaving to go inside with grands to order. The wonderful training guy at the register was polite smiled and was of great assistance. I would never know he was training until the manager Amy of the store I had to talk to because they gave me 9.79 chicken combo with no lettuce. She tried to blame it on the new trainee because I said the sandwich had no lettuce.. Then she tried to blame it on shipment and Texas..She got me another cold sandwich by the way everything was cold and it was a jr. Chicken sandwich I said no I ordered the 9 dollar meal. She seem so cold in the way she acted. Like she didn't care about the customer. Not returning to this location. If I could've gave no stars I would have.
William Marek
Was enjoying our breakfast until we found this hair in our food.
Terrible customer service and ridiculous long lines.
Atmosphere: 1
Service: 1
Ronnie Paulley
Wendy’s restaurant situated on Ray Road in the Ballantyne neighborhood.
I have to share my experience with what I can only describe as the most unprofessional employee I’ve ever encountered. This woman, an African-American and wore her hair in a bun, exhibited some of the rudest behavior I’ve seen in any restaurant, particularly in a fast-food setting. It seemed clear that she was unhappy, and unfortunately, it reflected in her attitude.
When I approached the drive-thru window, she greeted me with a blank expression, lacking any semblance of a smile. It felt as if she would rather be anywhere else than serving customers. After receiving my order, I noticed that my sweet tea wasn’t filled to the top. When I politely asked her for some ketchup, you’d think I was requesting something outrageous. She handed me the ketchup, but then it slipped from her grasp and fell to the ground. Instead of apologizing and offering to get me a new packet, she simply walked away from the window. This left me with no choice but to exit my car after using the drive-thru, which was not my intention in the first place, to retrieve the ketchup I had requested. Honestly, her lack of professionalism is bewildering, and I’m shocked she’s even employed in the first place.
Atmosphere: 1
Food: 1
Service: 1
Vivi Santana
Within the character limit, I'll be direct. This crew necessitates customer service training and attention. We experienced a five-minute wait with 5 staff nearby, yet no acknowledgment was made until I inquired about ordering. They were unapologetic and rude during order-taking. Food was not fresh or of good quality, requiring requests for basic items like sauces, crackers, and our cups. The team that was there today fails to embody your company's values. When Gilberto is managing our experience is better. But not today because he wasn’t there. We wasted $25.
Atmosphere: 1
Food: 1
Service: 1
Wuendi Morales
The cleanest Wendy’s I’ve ever been to! The staff is incredibly friendly, and this place is spotless because of them. Bilingual, professional, and most importantly extremely caring. The food quality was impeccable. Thank you for such a wonderful meal. Also, the manager is wonderful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Fries
Abyss Crystal
I been waiting for like 15 minutes at cash register for someone to take my order and the employee just walk around or look at us this ruin my night with my family I recommend to never come to this location
Not that great or edible . My coworker fries were like cold hard daggers and hurt her throat when swallowed. The nuggets were awful and soggy like they have been sitting for hours . The baked potato was sooooo sloppy. I work overnight and apparently we get the dregs. I would not recommend this WENDY’s to anyone
Atmosphere: 1
Food: 1
Service: 2
The cashier was very rude and had an attitude with me as soon as I walked in the door, for no reason...I have never really had a bad experience at Wendy's before other than this time...I waited in the lobby area for over 15 mins for my mobile order, I had placed 15 mins prior...Only to have to go back to the cashier and find out, they had never even found my order in the system...The manager there, Amy, is beyond amazing! She came to my aid and saved the day...We later discovered I had ordered at the wrong location...She whipped my order up anyways for me and had me out the door within 3 minutes, no lie... Please acknowledge her for going above and beyond, and for her great customer service, as it is often not recognized and underappreciated...She was working her off day and showing she was working hard and cared twice as much as anyone else there...Thank you Amy for saving the day...Please reach out to her and acknowledge her exceptional service, she deserves recognition! She went out of her way and made sure everything was correct and I was a pleased customer, even when she didn't have to...Thank you again Amy.
Atmosphere: 5
Food: 5
Service: 5
My food was cold and not tasty at all however my main concern is the Coca-Cola that I ordered. I took a big drink of it and could clearly taste a chemical cleaner that had a floral aspect to it. Reminiscent of Fabuloso. I got a headache soon after and my vision became slightly blurry. I am waiting to see how I feel and whether or not I should go to the emergency room. I am holding onto the drink as evidence to possibly be analyzed. No one answers the phone at this store so I could warn them. Contacting corporate and possibly the police
Food and service was great. Lots of options for breakfast. Plenty of parking when I was there....a lot is located in the back and the sides of the restaurant.
Atmosphere: 5
Food: 5
Service: 5
Take yalls lazy selfs up to Harris Teeter right there and buy some lettuce. Ridiculous.
Terrible!!! The person at drive thru had a attitude I was ordering with my grandkids in car. I started to leave and go somewhere else. My granddaughter said he said Hold On roughly. So I decided instead of leaving to go inside with grands to order. The wonderful training guy at the register was polite smiled and was of great assistance. I would never know he was training until the manager Amy of the store I had to talk to because they gave me 9.79 chicken combo with no lettuce. She tried to blame it on the new trainee because I said the sandwich had no lettuce.. Then she tried to blame it on shipment and Texas..She got me another cold sandwich by the way everything was cold and it was a jr. Chicken sandwich I said no I ordered the 9 dollar meal. She seem so cold in the way she acted. Like she didn't care about the customer. Not returning to this location. If I could've gave no stars I would have.
Was enjoying our breakfast until we found this hair in our food.
Atmosphere: 4
Food: 2
Service: 2
Service hours were incorrect
Atmosphere: 1
Food: 1
Service: 1
Friendly staff, prompt service, and great food.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chili
Gross..
Food: 1
Service: 3
Recommended dishes: Sandwich, Fries
Restaurantji Recommends
Terrible customer service and ridiculous long lines.
Atmosphere: 1
Service: 1
Wendy’s restaurant situated on Ray Road in the Ballantyne neighborhood.
I have to share my experience with what I can only describe as the most unprofessional employee I’ve ever encountered. This woman, an African-American and wore her hair in a bun, exhibited some of the rudest behavior I’ve seen in any restaurant, particularly in a fast-food setting. It seemed clear that she was unhappy, and unfortunately, it reflected in her attitude.
When I approached the drive-thru window, she greeted me with a blank expression, lacking any semblance of a smile. It felt as if she would rather be anywhere else than serving customers. After receiving my order, I noticed that my sweet tea wasn’t filled to the top. When I politely asked her for some ketchup, you’d think I was requesting something outrageous. She handed me the ketchup, but then it slipped from her grasp and fell to the ground. Instead of apologizing and offering to get me a new packet, she simply walked away from the window. This left me with no choice but to exit my car after using the drive-thru, which was not my intention in the first place, to retrieve the ketchup I had requested. Honestly, her lack of professionalism is bewildering, and I’m shocked she’s even employed in the first place.
Atmosphere: 1
Food: 1
Service: 1
Within the character limit, I'll be direct. This crew necessitates customer service training and attention. We experienced a five-minute wait with 5 staff nearby, yet no acknowledgment was made until I inquired about ordering. They were unapologetic and rude during order-taking. Food was not fresh or of good quality, requiring requests for basic items like sauces, crackers, and our cups. The team that was there today fails to embody your company's values. When Gilberto is managing our experience is better. But not today because he wasn’t there. We wasted $25.
Atmosphere: 1
Food: 1
Service: 1
The cleanest Wendy’s I’ve ever been to! The staff is incredibly friendly, and this place is spotless because of them. Bilingual, professional, and most importantly extremely caring. The food quality was impeccable. Thank you for such a wonderful meal. Also, the manager is wonderful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Fries
I been waiting for like 15 minutes at cash register for someone to take my order and the employee just walk around or look at us this ruin my night with my family I recommend to never come to this location
Atmosphere: 1
Service: 1
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