Easy to order. Sandwiches are always fresh and pricing is fair.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch
Bob Upton
Ordered and paid online. Drove 20 minutes to get there. Upon arrival I went to the online order pickup area. The girl working asked am I door dash. I said no. She then instructed me to come down to the end of counter, where she handed me a bag, without even asking a name, and charged me $10.87 I said, my wife has already paid-online. The young man then said “ we don’t do that- there’s no way to pay online. Still not understanding-I happened to look in my bag and saw they had forgotten the cookie. When asked- he sharply stated “ your standing right in front of them.” I sheepishly grabbed one, paid the unknown bill, and left. My wife was in the car, and I told her what happened. She wanted to know why I was charged, so while STILL pulling out of your parking lot she called. A young girl that answered immediately said hold please-and set the phone down. She NEVER picked it back up. We heard talking the whole drive home. After the 30 minute drive home ( it’s 430 traffic ), we went inside finally to eat. Once we opened sandwich- we saw it was completely wrong. Wrong size, wrong condiments, with lettuce instead of without. I got FURIOUS! Remember-I’m STILL on hold with the store. So I grabbed sandwich, and drove in afternoon traffic BACK to store. I walked in they said can I help you - they saw I was returning with a bag in hand- I said yeah that’s me on hold now for 45 minutes. You can hang up now. The employee that actually hung it up from hold had the audacity to laugh at me. The manager on duty then proceeded to tell me- we don’t take online orders. I wasn’t able to hear his answer when I showed my online receipt and where the money for cookie came out bank. Anyway we walked over to online order stand - where I first appeared almost 2 hours earlier. He says oh here’s your order right here ! Got your name on it ( course it showed time made-2 hours before. He laughed as he handed it to me, I’m sure my inconvenience was of little to consequence to him. Sorry I’m so long winded. I wanted to put down the facts while they were fresh- unlike the worst sub I ever tasted today from your store. My wife and I frequently ordered from your Smithfield store. That’s why we had enough points to get what we had hoped would be a free one. But I promise you- myself or anyone in my immediate family will NEVER visit a store, or recommend your stores. Train your people. Teach them what is offered by you- and if they don’t have time to answer the phone- take a message ! Customers are not an interruption of your work- they are the REASON !
Atmosphere: 1
Food: 1
Service: 1
Clay Riggleman
Subs are hit or miss . There is no consistency in food quality.
Atmosphere: 4
Food: 4
Service: 4
Mrs.Ottie Taylor
Came in with my family and went to pick up my sub and saw a long strain of brown hair under and in my sub. It was replaced but I lost appetite and just ate my chips. The girl had her dry frizzy hair not tamed more. She had a rude maditude. Then she stayed standing around on her phone. For food service the hair needs to be put up, or a hair net. Just gross. I also hadn't been well and the first to try to eat something just to have my appetite ruined with the hair. Got a picture of the young girl if the boss would like to know who it was.
Atmosphere: 3
Food: 1
Service: 5
Stephen Wadsworth
Food is good customer service great . Do prefer jerseyMike's you get more food for same price
Atmosphere: 3
Food: 3
Service: 3
Vicki Kerwin
Not very good customer service couldn’t find a clean table. Soda machine was dirty. Didn’t have any unsweet tea when I told him about it. He wasn’t much of a customer service oriented person.
Atmosphere: 1
Service: 1
Tasha Williams
In the last year, I have ordered online four different times from this location. Silly me to think that an order placed online with detailed request would be executed accurately. My most recent order was today, nothing special, a Turkey Bacon Ranch, extra pickle and a brownie. I decided to check the bag this time since my last online order was missing a pickle. Again, zero pickles, no brownie, and no onions on the sub. Four employees behind the counter, no customers in store and something as simple as following the stores recipe to the sandwich was not even completed accurately. Disappointed but lesson learned.
Atmosphere: 1
Food: 1
Service: 1
Aaron B
They. Do. Not. Have. The hot sauces. Whats the point.
Atmosphere: 2
Food: 2
Service: 3
James Taylor
Was not fresh food
Atmosphere: 1
Food: 1
Service: 1
Matt Richards
This isn't anything against the specific Clayton location. They were friendly and the service was good. It was my second time trying Firehouse Subs in the past 15 years or so. My first time being in Pennsylvania and thinking it was extremely mediocre and my second time this past week in Clayton, giving it another chance.
To me, the bread makes a sandwich and the subs at Firehouse seem to be very bready with their bread not having much flavor. The Italian sub also had a very strange sweetness to it which was very off-putting. I believe it was probably in their Italian dressing. To be honest I would rather eat Subway and I am definitely not saying Subway is high quality.
This is the coldest place in attitude. No welcoming whatsoever they just look at you. Don't say thank you have a nice day nothing. Twice this has happened
Atmosphere: 1
Food: 5
Service: 1
Leelee MC
Usually I give 5 stars however, they were out of the gluten free bread the last 2 times I've been. I also wish they had lemon juice packets or lemons to offer when I get tea. They have 3 or 4 different kinds of mustard, but no lemon option for tea. The subs are very good and fresh every time I come though, and the tea is freshly made, so overall very good.
Easy to order. Sandwiches are always fresh and pricing is fair.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch
Ordered and paid online. Drove 20 minutes to get there. Upon arrival I went to the online order pickup area. The girl working asked am I door dash. I said no. She then instructed me to come down to the end of counter, where she handed me a bag, without even asking a name, and charged me $10.87 I said, my wife has already paid-online. The young man then said “ we don’t do that- there’s no way to pay online. Still not understanding-I happened to look in my bag and saw they had forgotten the cookie. When asked- he sharply stated “ your standing right in front of them.” I sheepishly grabbed one, paid the unknown bill, and left. My wife was in the car, and I told her what happened. She wanted to know why I was charged, so while STILL pulling out of your parking lot she called. A young girl that answered immediately said hold please-and set the phone down. She NEVER picked it back up. We heard talking the whole drive home. After the 30 minute drive home ( it’s 430 traffic ), we went inside finally to eat. Once we opened sandwich- we saw it was completely wrong. Wrong size, wrong condiments, with lettuce instead of without. I got FURIOUS! Remember-I’m STILL on hold with the store. So I grabbed sandwich, and drove in afternoon traffic BACK to store. I walked in they said can I help you - they saw I was returning with a bag in hand- I said yeah that’s me on hold now for 45 minutes. You can hang up now. The employee that actually hung it up from hold had the audacity to laugh at me. The manager on duty then proceeded to tell me- we don’t take online orders. I wasn’t able to hear his answer when I showed my online receipt and where the money for cookie came out bank. Anyway we walked over to online order stand - where I first appeared almost 2 hours earlier. He says oh here’s your order right here ! Got your name on it ( course it showed time made-2 hours before. He laughed as he handed it to me, I’m sure my inconvenience was of little to consequence to him. Sorry I’m so long winded. I wanted to put down the facts while they were fresh- unlike the worst sub I ever tasted today from your store. My wife and I frequently ordered from your Smithfield store. That’s why we had enough points to get what we had hoped would be a free one. But I promise you- myself or anyone in my immediate family will NEVER visit a store, or recommend your stores. Train your people. Teach them what is offered by you- and if they don’t have time to answer the phone- take a message ! Customers are not an interruption of your work- they are the REASON !
Atmosphere: 1
Food: 1
Service: 1
Subs are hit or miss . There is no consistency in food quality.
Atmosphere: 4
Food: 4
Service: 4
Came in with my family and went to pick up my sub and saw a long strain of brown hair under and in my sub. It was replaced but I lost appetite and just ate my chips. The girl had her dry frizzy hair not tamed more. She had a rude maditude. Then she stayed standing around on her phone. For food service the hair needs to be put up, or a hair net. Just gross. I also hadn't been well and the first to try to eat something just to have my appetite ruined with the hair. Got a picture of the young girl if the boss would like to know who it was.
Atmosphere: 3
Food: 1
Service: 5
Food is good customer service great . Do prefer jerseyMike's you get more food for same price
Atmosphere: 3
Food: 3
Service: 3
Not very good customer service couldn’t find a clean table. Soda machine was dirty. Didn’t have any unsweet tea when I told him about it. He wasn’t much of a customer service oriented person.
Atmosphere: 1
Service: 1
In the last year, I have ordered online four different times from this location. Silly me to think that an order placed online with detailed request would be executed accurately. My most recent order was today, nothing special, a Turkey Bacon Ranch, extra pickle and a brownie. I decided to check the bag this time since my last online order was missing a pickle. Again, zero pickles, no brownie, and no onions on the sub. Four employees behind the counter, no customers in store and something as simple as following the stores recipe to the sandwich was not even completed accurately. Disappointed but lesson learned.
Atmosphere: 1
Food: 1
Service: 1
They. Do. Not. Have. The hot sauces.
Whats the point.
Atmosphere: 2
Food: 2
Service: 3
Was not fresh food
Atmosphere: 1
Food: 1
Service: 1
This isn't anything against the specific Clayton location. They were friendly and the service was good. It was my second time trying Firehouse Subs in the past 15 years or so. My first time being in Pennsylvania and thinking it was extremely mediocre and my second time this past week in Clayton, giving it another chance.
To me, the bread makes a sandwich and the subs at Firehouse seem to be very bready with their bread not having much flavor. The Italian sub also had a very strange sweetness to it which was very off-putting. I believe it was probably in their Italian dressing. To be honest I would rather eat Subway and I am definitely not saying Subway is high quality.
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
Always a good sandwich!
Friendly staff !
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Firehouse Steak & Cheese Combo
This is the coldest place in attitude. No welcoming whatsoever they just look at you. Don't say thank you have a nice day nothing. Twice this has happened
Atmosphere: 1
Food: 5
Service: 1
Usually I give 5 stars however, they were out of the gluten free bread the last 2 times I've been. I also wish they had lemon juice packets or lemons to offer when I get tea. They have 3 or 4 different kinds of mustard, but no lemon option for tea. The subs are very good and fresh every time I come though, and the tea is freshly made, so overall very good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pastrami, Firehouse Chili, Firehouse Steak & Cheese Combo, Soups
Really good subs. Always well staffed and clean. Need to bring back the hot sauce bar
Atmosphere: 4
Food: 5
Service: 4
Cheese steak was missing onions, olives, peppers was warm
Food: 1
Service: 3
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