I only gave a one because I had to give a star absolutely horrible horrible experience. I got four subs three larges one medium. I ended up with three mediums one large. I also got a roast beef, sub, hot with cheese, lettuce, pickles, etc. and one cold with the same thing and I ended up with too cold with just roast beef and cheese and the other two subs were also completely wrong. This was absolutely an awful experience. with just roast beef and cheese and the other two subs were also completely wrong. This was absolutely a awful experience and I Wasted $$$50 freaking dollars I called and spoke with someone about my order and I am still waiting on someone to freaking call me back with no response refund nor anything absolutely the worst and experience I’ve ever had DO NOT go there. Stay away from this place!!!! Clearly they have no proper management or this would not have been handled in the way it has!!!!! Will NEVER GO BACK!!!!
Jennifer Miller
I ordered online and arrived at the specified pick up time. Nobody greeted me nor was my order waiting for me. I stood at the pick up location for several minutes then the man asked if I needed help. I told him my name and my food had been sitting behind the counter all that time. I ate there and placed another order online. Again, I got up at the specified time and stood there. I told the lady my name and she seemed confused. Again my food was behind the counter. The food was good tho
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Sandwich
danitra johnson
Went in here this evening and immediately noticed that each time a customer would walk in the staff got annoyed and would whisper to each other “nooooo we are closed “ which obviously makes customers feel uncomfortable. It’s as if you are inconveniencing them by asking them to make a sandwich……at the sandwich shop…they work at. But ok moving on. I order and I ask for extra Mayo, which I always do at this store and never have I ever experienced what happened tonight. They intentionally gave me at least 5x’s the normal amount. After wiping the majority off it was still not edible. The night crew needs to tighten up.
Atmosphere: 2
Food: 1
Service: 1
James Wilkins
Great subs. Much better than Subway!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Kimberly Whitman
Ordered and paid online. The kid's juice box was not included and the chips in my partner's order was also left out. Two of us ordered the Hook and Ladder sandwich and both had food poisoning within 2 hours of eating.
Atmosphere: 1
Food: 1
Service: 1
Kim W.
We got take out sandwiches today just after 2; both of us ate the Hook and Ladder. We had food poisoning within 2 hours of eating these- both of us.
Jenna Tilley
FireHouse subs of Roxboro Road did an amazing job today preparing a catering order for my hospital! The entire order was prepared and ready when I arrived and bagged accordingly! Everything was accounted for and they even separated the toppings for the subs so that things would not be soggy. An employee even helped carry things to my car!! I will definitely be using FireHouse subs in the future for our hospital catering needs!
Food: 5
Service: 5
Reginald “Reggie” Riddit
It was My first time eating at fierhouse subs, and let me tell you the food was amazing. I'm now a customer for life.
Atmosphere: 5
Food: 5
Service: 5
Jasmine Cradle
Please don’t come in here during the evening hours. They are extremely rude and clearly hate their job. My food was thrown on the counter……..like huh? I’ve never had this experience before here. But I’ve never experienced this work crew. I’m so irritated with my service i sincerely want to take the sub back.There’s a whole different crew of staff who are lively, nice, excited to do their job, and knowledgeable about what they are serving.This crew won’t it and I’mDisgusted with my service!
Valerie Johnson
Soo delicious and very fast..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Smoked Turkey Breast Sub, Honey Ham Sub
Doesn't participate in GoPlaySave coupon book that supports local high schools because it is a franchise store.
Stephen Wood
Really great food, the service was fantastic and friendly and we received our order the special way we asked with no problem.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoked Turkey Breast Sub, Firehouse Meatball Sub
J Jackson
Great tuna sandwiches! Highly recommended! A+++
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Hook and Ladder Sub
Kyle Geddis
Firehouse Subs not only help me coordinate our order for 50 box lunches but also opened early to make sure I was able to pick those Lunches up. Frida was excellent through the whole process and the Lunches were fresh you could tell that they made them the morning of pickup. Barnhill Contracting Company would gladly use your services again for our projects with Durham County Schools. Thank you so much!
Jennifer S.
The subs here are super good which is why i enjoy coming, but of all the times i've been, my order's only been taken correctly like 3 times, im tired of having to pick stuff off my sub tbh.
I only gave a one because I had to give a star absolutely horrible horrible experience. I got four subs three larges one medium. I ended up with three mediums one large. I also got a roast beef, sub, hot with cheese, lettuce, pickles, etc. and one cold with the same thing and I ended up with too cold with just roast beef and cheese and the other two subs were also completely wrong. This was absolutely an awful experience. with just roast beef and cheese and the other two subs were also completely wrong. This was absolutely a awful experience and I Wasted $$$50 freaking dollars I called and spoke with someone about my order and I am still waiting on someone to freaking call me back with no response refund nor anything absolutely the worst and experience I’ve ever had DO NOT go there. Stay away from this place!!!! Clearly they have no proper management or this would not have been handled in the way it has!!!!! Will NEVER GO BACK!!!!
I ordered online and arrived at the specified pick up time. Nobody greeted me nor was my order waiting for me. I stood at the pick up location for several minutes then the man asked if I needed help. I told him my name and my food had been sitting behind the counter all that time. I ate there and placed another order online. Again, I got up at the specified time and stood there. I told the lady my name and she seemed confused. Again my food was behind the counter. The food was good tho
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Sandwich
Went in here this evening and immediately noticed that each time a customer would walk in the staff got annoyed and would whisper to each other “nooooo we are closed “ which obviously makes customers feel uncomfortable. It’s as if you are inconveniencing them by asking them to make a sandwich……at the sandwich shop…they work at. But ok moving on. I order and I ask for extra Mayo, which I always do at this store and never have I ever experienced what happened tonight. They intentionally gave me at least 5x’s the normal amount. After wiping the majority off it was still not edible. The night crew needs to tighten up.
Atmosphere: 2
Food: 1
Service: 1
Great subs. Much better than Subway!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Ordered and paid online. The kid's juice box was not included and the chips in my partner's order was also left out. Two of us ordered the Hook and Ladder sandwich and both had food poisoning within 2 hours of eating.
Atmosphere: 1
Food: 1
Service: 1
We got take out sandwiches today just after 2; both of us ate the Hook and Ladder. We had food poisoning within 2 hours of eating these- both of us.
FireHouse subs of Roxboro Road did an amazing job today preparing a catering order for my hospital! The entire order was prepared and ready when I arrived and bagged accordingly! Everything was accounted for and they even separated the toppings for the subs so that things would not be soggy. An employee even helped carry things to my car!! I will definitely be using FireHouse subs in the future for our hospital catering needs!
Food: 5
Service: 5
It was My first time eating at fierhouse subs, and let me tell you the food was amazing. I'm now a customer for life.
Atmosphere: 5
Food: 5
Service: 5
Please don’t come in here during the evening hours. They are extremely rude and clearly hate their job. My food was thrown on the counter……..like huh? I’ve never had this experience before here. But I’ve never experienced this work crew. I’m so irritated with my service i sincerely want to take the sub back.There’s a whole different crew of staff who are lively, nice, excited to do their job, and knowledgeable about what they are serving.This crew won’t it and I’mDisgusted with my service!
Soo delicious and very fast..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Smoked Turkey Breast Sub, Honey Ham Sub
Restaurantji Recommends
Doesn't participate in GoPlaySave coupon book that supports local high schools because it is a franchise store.
Really great food, the service was fantastic and friendly and we received our order the special way we asked with no problem.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoked Turkey Breast Sub, Firehouse Meatball Sub
Great tuna sandwiches! Highly recommended! A+++
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Hook and Ladder Sub
Firehouse Subs not only help me coordinate our order for 50 box lunches but also opened early to make sure I was able to pick those Lunches up. Frida was excellent through the whole process and the Lunches were fresh you could tell that they made them the morning of pickup. Barnhill Contracting Company would gladly use your services again for our projects with Durham County Schools. Thank you so much!
The subs here are super good which is why i enjoy coming, but of all the times i've been, my order's only been taken correctly like 3 times, im tired of having to pick stuff off my sub tbh.