Starbucks

Willowdale Shopping Center, 3801 Guess Rd, Durham
(919) 471-2957

Recent Reviews

Melorie Wendt

Drive thru service terrible old guy named Ray yells at customer if you drive off claiming your not verifying your order when you do. They need a happy person at the window not him...also my order was wrong and was overcharged not the 1st time. Never going

Atmosphere: 1

Food: 1

Service: 1

Venessa Pringle

The young lady that helped me was really nice too me when I explained my eyes had been dilated having a little trouble seeing the labels and menu. Very pleasant and professional.

Atmosphere: 5

Food: 5

Service: 5

Hannah DeNuzzi

My favorite Starbucks in town. Ray at the Drive Thru window is a bright presence that always makes me smile with his warmth and personality. Plus, the brown sugar oatmilk shaken espresso is slamming every time.

Atmosphere: 5

Food: 5

Service: 5

Regina Cox

Love Starbucks!!!

Atmosphere: 5

Food: 5

Service: 5

Elizabeth Horton

Great

Food: 5

Service: 5

Jessica Edge

As a regular patron I've witnessed some of the employees outright bullying other(usually newer) staff members. I've heard some people who used to work there call it "a hazing" but it's just very unprofessional. I will be forced to take my business to a different company altogether if this one continues to let their employees act this indecent towards their fellow coworkers and even the patrons of the store.

Atmosphere: 1

Food: 2

Service: 2

Christian Beskie

Wrong order every time

Craig Smith

This is the friendliest and courteous of all of the many Starbucks I've visted.Fast service, considerate and great selection of food and drinksKudos to the entire staff. Starbucks is so much more then what they serve. Their customer service is unsurpassable.Parking: Drive through line sometimes makes it difficult to get out of your parking space.

Atmosphere: 3

Food: 3

Service: 5

Recommended dishes: Bacon & Gruyère Egg Bites

Scott Fisher

If I could give 0 stars I would, I understand being short staffed and even only serving through a drive through, but I being on a motorcycle it’s not exactly the easier or practical thing to do. Someone came to the door and I explained my situation and said I would even give him my card, wait outside, and even eat it outside. All he told me was “you see the sign, that’s a choice you’ve got to make. There’s one on roxboro road.” Safe to say I’ll never be coming back to this Starbucks. Staff is rude as hell

Atmosphere: 1

Food: 1

Service: 1

Eric Miller

Probably the worst Starbucks location! Order ahead on the app to find out your order is ready and there are 20 cars in the drive thru. If customers cannot truly order ahead turn the function off in the app. I’ve seen others do this. Front doors are locked due to lack of staff. At least allow customers to come in and pick up their orders! I would have rated this location a zero if I could.

Atmosphere: 1

Food: 3

Service: 1

James Wilkins

Staff here are very friendly.

Atmosphere: 5

Food: 5

Service: 5

E L Smith

Very nice and knowledgeable staff who were all very helpful. Will definitely be returning.

Atmosphere: 5

Service: 5

Susan Cates

Friendly staff, good food, great service even when busy!

Atmosphere: 5

Food: 5

Service: 5

Jocyy G

As a regular Starbucks customer fable has always made it easy by remembering my order everytime making my drive thru experience very efficient everytime im attending , this has became my new favorite cafe . She also always greats me with a smile and very good service inside & in drive thru .

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frappuccino

Mena A Gómez

Fable is the Best employee in myopinion, I order a drink she had me in and out as quickly and soon as possibleloved her great personality and herway of being super super sweet !!Would totally recommend going to Fableif ever coming to this Starbucks !!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Caramel Macchiato, Pumpkin Spice Crème Frappuccino Blended Beverage, Pumpkin Spice Frappuccino Blended Beverage

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