The Parlour
117 Market St, Durham
(919) 564-7999
Recent Reviews
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The ice cream was so good and the portions were great! My husband got an ice cream sandwich and I got a scoop of cookie dough. We loved them!
Enjoyed our ice cream. It could be a bit cozier inside but overall it was nice. Would eat here again!
This is a fine ice cream establishment. They had plenty of good options for ice cream, shakes, and floats. There was plenty of seat space and functional bathrooms(ask for a key). The facility could use some aesthetic buffing but a great stop still. There is also a city square across the street that has additional walking/sitting space.
Our go to spot for downtown ice cream adventures with the boys
Fantastic seasonal flavors, best ice cream around!
Number one gelato in Durham!
The cookies and cream flavor in a waffle cone is the best. They also have a wide variety of flavors including Vietnamese coffee and vegan options too.
I usually go for the cranberry pear sorbet when I want something tart!
There are a few tables to sit and chat.
Great ice cream parlor, lots of choices, vegan ice cream, reasonable prices, friendly staff, recommended.
First time and from out of town stumbled on this ice cream shop and must say one of the best hot fudge sundaes I’ve had in long time. Got the vanilla/ cookies n cream flavor. Hot Fudge was real deal ice cream was air tight dense so good. Tasted like premium top grade cream curious to know if ice cream uses eggs in it.
Good milkshakes
So literally just left this establishment and as an African American female, I’m mortified. I would for sure encourage my people of color to please go elsewhere. I came to get a brownie sundae, I was very pleaaant from the moment I entered the door. The girl behind the counter assisting me, already had a terrible attitude, as if I was annoying her from the time I opened my mouth.
I asked if she could not put hot fudge on my order, she did anyway. I realized once I got in the car and my ice cream was already melted like a cup of soup. I live 2 mins from this place, right downtown. No way it should have melted that quickly. I go to Jenni’s/Simons all the time. An as long as I don’t order hot fudge, ice cream never melts that fast!
I called to speak with the manager, and the call was taken over by the owner. Which is even more disheartening. She basically accused me of lying about seeing her rude employee put hot fudge on my ice cream, and was very dismissive. Offered a refund, but at this point, you’re being so nasty, it’s now about the principal.
I returned to this place of business with the melted soup. An the owner tried being nice and passive at the same time lol. While the employee that helped me hid in the back. As if I was a threat? I get it, black woman in an all white establishment, although she’s being respectful is a threat right? Lol. The owner told me the ice cream melted because it was vegan ice cream and not because her employee put hot fudge on it. She then offered something for my inconvenience, which I politely declined! Because why would I accept something from someone who not only accused me of lying, but also dismissed my concerns. Please spend your money in places that value their customers. Not with an owner who says “you never have to try us again” which was over the phone by the way. Not once did I raise my voice or get nasty by the way. Because I know they like to paint us as the aggressors.
Just FYI:
Please look at the review from someone named Amanda a month ago. Literally detailed the same rude experience I had with the same employee. The girl who wears the baseball cap! An when I complained, the owner said the same thing to me. That the girl has been there for years lol. Ok does this excuse her behavior?
Restaurantji Recommends
High quality ice cream with friendly staff and unique flavors. They only had one chocolate-based flavor, so if you love chocolate this may not be the most exciting option (although the flavor was good!). The prices are reasonable for downtown Durham.
Delicious and unique flavors!
Perfect last stop on date night. DEFINITELY a new favorite.
Incredible incredible incredible! Can’t go wrong with anything on the menu 💯😋 Great atmosphere!
Nice little ice cream shop, with nice seating and outside seating across the street.
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