Wendy's

3107 Shannon Rd, Durham
(919) 493-4115

Recent Reviews

Sort by
Linda Roane

I stopped there for lunch. It was a bit crowded, and the wait time was long. I got the new ponza Coated Fish sandwich with French fries and sweet tea. The fish was fried too hard and was dry. The French fries were very good and crispy. The sweet tea was so syrupy sweet.

Kid-friendliness: They have a kid friendly menu.

Atmosphere: 5

Food: 3

Service: 4

Recommended dishes: Spicy Chicken Sandwich Combo, Fries, Spicy Chicken Sandwich, Hamburger, Baconator Fries, Classic Chocolate Frosty, Chili, French Fries, Crispy Chicken Sandwich, Homestyle French Toast Sticks 6 PC Combo

Nicolas Altamirano

The service of the people who work there is the worst there is. The flavor is good but the staff makes people leave.

Atmosphere: 1

Food: 1

Service: 1

Jay Duck

This Wendy's is terrible. Slow workers with poor attitudes served me a sandwich I couldn't eat because it was so messy and didn't taste good at all. My coworker who got something else said the same. I should have known, because the atmosphere was ridiculous. Only one customer, it's in a run down location and the whole place was dirty. I have no idea how they pass any health inspections

Atmosphere: 1

Food: 1

Service: 1

Jocelyn Benitez

This location is horrible. Do not order from here in any form that includes DoorDash or uber eats. They always mess up your food and lie about drive through being closed. Workers are rude and unprofessional and food is never fresh. Everything tastes old. Stay away from this location.

Atmosphere: 1

Food: 1

Service: 1

Marc Silling

Best french fries on the planet when they're hot. The chicken sandwich is also great

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Fries, Sandwich, Salad

Kevin D. Smith

Once great restaurants chain led by Dave Thomas are now a shell of its former self. He insisted on quality food at an affordable price. The staff used to be professional in their roles.

Today's franchise owners have not owned their investment, simply only caring about profits first and quality and staff last.

This chain, along with the many other failing old brands. Get investment firms out of businesses. They could care less because it's not the brand they started, which means no real passion for people and feeding them first.

Atmosphere: 2

Food: 1

Service: 1

Alondrs Perezcas

The food was cold and the employees went out to smoke

Evangelist Ervin Wilson

The food was old. The fries I was given were not even warm. I asked for fresh fries and was given something that was the same. I didn't eat them. The chicken nuggets were barely warm, also.
Wendy's has lost a customer 😕 😐 😑!!!

Atmosphere: 1

Food: 1

Service: 2

B Houser

If I could give zero stars, I would. Honestly whomever hires this staff, please re-think what kind of hassles you feel like having to de-escalate. My wife and I were just in the drive-thru and she literally just said "Hello" into the speaker box only to get a rude reply of "if you're in that much of a hurry, our dining room is open".
I'm sorry, but after reading other reviews here regarding the customer service, I don't know why I bothered to try this particular Wendy's at all. Rude, unprofessional, unprompted and ghetto. We ended up not staying to order and went down the street to Burger King instead where they were much kinder.
Like we literally only greeted the drive thru worker. Unbelievable.

Atmosphere: 1

Food: 1

Service: 1

Alex Comer

Why is this Wendy’s always horrible?! Haven’t been in over a year. I thought let me give it a try
. Wait in the drive thru for 15 minutes only to be told they are only taking orders inside?!?! What?!

Atmosphere: 1

Food: 1

Service: 1

Phylisha Wheaton

super horrible service I come here to get food for my kid around 7pm and they are always with a line around the building and closed
 they don’t say anything just let people sit there

Atmosphere: 1

Food: 3

Service: 1

Mariah Cooper

Came to pick up an online DoorDash order, and the guy at the drive through speaker said “ Sorry for the inconvenience, but we are only taking online orders” and I proceeded to say well I do have an online order have a DoorDash pick up order that goes through the system online and then he tells me I don’t have that in my system worst service ever! I’ve come to this place 3 times this week and yall say the same stuff!

Atmosphere: 1

Food: 1

Service: 1

Cedrick Watson

Great employees nice atmosphere

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wendy's Hot & Crispy Fries, Wendy’S Baked Potatoes, Fries, Sandwich, Cheeseburger, Salad, Spicy Chicken Sandwich, Hamburger, Cobb Salad

Reese Holmes

we were told to go somewhere else because they couldn’t do separate orders. Not sure what his name was but the attitude went crazy.

Service: 1

Bronson McClain

Hot. Quick. Ready. ..cheap

Atmosphere: 5

Food: 5

Service: 5

Loading...