I would like for a store manager if the Skibo location to reach out to me as soon as possible. Your employees that worked Saturday night April 13th are very very rude and disrespectful.
farhana naznin
Worse service! 3 girls are at the counts, but no one there to take order until I ask whom Ito talk for the order! Even worse- they pointing each others! Even try to confront me that I snatch the receipt! These youngsters need serious customer care training!
Atmosphere: 1
Food: 3
Service: 1
Mou
Worse customer service.
Atmosphere: 1
Service: 1
racquel hale
My experience at Baskin-Robbins was utterly disappointing, thanks to the incompetence and rudeness of the light-skinned boy with curly hair behind the counter. Not only did he give me the wrong ice cream flavor, but when I informed him of my nut allergy, he made a sarcastic remark, showing a complete lack of respect for my health concerns. It's appalling that someone representing a reputable establishment like Baskin-Robbins would behave in such an unprofessional manner. Avoid this location if you don't want to risk your safety and deal with snarky staff.
Atmosphere: 1
Food: 1
Service: 1
Mobarez Shaibi
Worst service ever
Atmosphere: 1
Food: 1
Service: 1
Hamdan Adnan
I’ve been waiting in line for 40 mins and they told us they closed and it isn’t even 10 yet the worst baskin Robbin’s
Service: 1
Adnan Shaibi
Bad customer service waited for like 30 min in line to get to the menu screen to order.than Blonde says we closed. At least tell us we closed instead of making about 5 cars wait in line
Atmosphere: 1
Food: 1
Service: 1
Minato Hokage
The worst baskin Robbin’s ever we been waiting for 40 mins in line and we we finally trying to make our order they said they were closed wow
Lundy
What a joke I knocked and they were looking at us like in shock when there was like 40 minutes left and the blond hair customer ignoring us what kind of customers service is this so we went to the drive thru waiting half a hour so we went to the window and they said they were closed
Atmosphere: 1
Food: 1
Service: 1
ashley owenby
Brody was awesome! The only reason why I am giving this place 5 stars. He was the best person we have ever come into contact with since going there years ago. Keep this guy! He's awesome!
I have been coming to this Baskin Robbin’s for years. I don’t know what happened, but the new staff is straight garbage. I was waiting about 30 minutes in the takeout line for my milkshake and sundae. You would think after 30 minutes of waiting, that the ice cream would be great. It was trash. There is also a lack of communication. I had two separate employees ask me what my order was while I was already at the window. You had those same two employees running around like two chickens with their heads cut off, and the other girl standing around doing absolutely nothing. Not to mention she was vaping in the back room. I don’t know her name, but she has a ginger/orange colored afro. This by far is the worst experience I’ve ever had with baskin Robbin’s. Never had a problem with them until their remodel. Y’all need to do better. Either speed up, hire more employees, or get rid of the staff. But this cannot continue.Make sure if y’all go, expect to wait a good 20-30 minutes for something you just have to scoop into a cup.Absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
FannyVeraNINO
Today I have received the worst customer service from this store. They gave us the wrong order and didn't give us any satisfactory solution. Not everything is money. Not everything is solved with a refund. They have lost 3 families as clients. We won't be back.
Atmosphere: 1
Service: 1
Recommended dishes: Celebration Party Cake
Kyle Goss
Typical Fayetteville working staff. Terrible service, lazy, non responsive management. Go to
Atmosphere: 1
Food: 1
Service: 1
Joshua S
Today is November 28 approximately 5 minutes until 5:00 I don't know the kid's name but the guy that works at this location with the red hair I would even call him the ginger bear man he has skills of a God he has made me the best icing on the cake milkshake I drive all the way down from Raleigh North Carolina at least once to twice a week just to get my milkshake and usually my milkshake sometimes is too watery and not enough flavor and fullness this young man has stepped above and beyond and did a wonderful achievement today I can almost turn my milkshake upside down and nothing today is a great day that can be marked down in the record books I have never in my life had a milkshake as good as this one this has to be the number one best milkshake ever thank you sir and I hope to see you in the near future when I come down for my weekly I think he deserves a raise thank you PS thank you for the sushi recommendation!!!
Atmosphere: 5
Food: 5
Service: 5
Joshua Haveman
I asked for a double scooped cone, and this is what I get…….
I would like for a store manager if the Skibo location to reach out to me as soon as possible. Your employees that worked Saturday night April 13th are very very rude and disrespectful.
Worse service! 3 girls are at the counts, but no one there to take order until I ask whom Ito talk for the order! Even worse- they pointing each others! Even try to confront me that I snatch the receipt! These youngsters need serious customer care training!
Atmosphere: 1
Food: 3
Service: 1
Worse customer service.
Atmosphere: 1
Service: 1
My experience at Baskin-Robbins was utterly disappointing, thanks to the incompetence and rudeness of the light-skinned boy with curly hair behind the counter. Not only did he give me the wrong ice cream flavor, but when I informed him of my nut allergy, he made a sarcastic remark, showing a complete lack of respect for my health concerns. It's appalling that someone representing a reputable establishment like Baskin-Robbins would behave in such an unprofessional manner. Avoid this location if you don't want to risk your safety and deal with snarky staff.
Atmosphere: 1
Food: 1
Service: 1
Worst service ever
Atmosphere: 1
Food: 1
Service: 1
I’ve been waiting in line for 40 mins and they told us they closed and it isn’t even 10 yet the worst baskin Robbin’s
Service: 1
Bad customer service waited for like 30 min in line to get to the menu screen to order.than Blonde says we closed. At least tell us we closed instead of making about 5 cars wait in line
Atmosphere: 1
Food: 1
Service: 1
The worst baskin Robbin’s ever we been waiting for 40 mins in line and we we finally trying to make our order they said they were closed wow
What a joke I knocked and they were looking at us like in shock when there was like 40 minutes left and the blond hair customer ignoring us what kind of customers service is this so we went to the drive thru waiting half a hour so we went to the window and they said they were closed
Atmosphere: 1
Food: 1
Service: 1
Brody was awesome! The only reason why I am giving this place 5 stars. He was the best person we have ever come into contact with since going there years ago. Keep this guy! He's awesome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry
Restaurantji Recommends
I have been coming to this Baskin Robbin’s for years. I don’t know what happened, but the new staff is straight garbage. I was waiting about 30 minutes in the takeout line for my milkshake and sundae. You would think after 30 minutes of waiting, that the ice cream would be great. It was trash. There is also a lack of communication. I had two separate employees ask me what my order was while I was already at the window. You had those same two employees running around like two chickens with their heads cut off, and the other girl standing around doing absolutely nothing. Not to mention she was vaping in the back room. I don’t know her name, but she has a ginger/orange colored afro. This by far is the worst experience I’ve ever had with baskin Robbin’s. Never had a problem with them until their remodel. Y’all need to do better. Either speed up, hire more employees, or get rid of the staff. But this cannot continue.Make sure if y’all go, expect to wait a good 20-30 minutes for something you just have to scoop into a cup.Absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Today I have received the worst customer service from this store. They gave us the wrong order and didn't give us any satisfactory solution. Not everything is money. Not everything is solved with a refund. They have lost 3 families as clients. We won't be back.
Atmosphere: 1
Service: 1
Recommended dishes: Celebration Party Cake
Typical Fayetteville working staff. Terrible service, lazy, non responsive management. Go to
Atmosphere: 1
Food: 1
Service: 1
Today is November 28 approximately 5 minutes until 5:00 I don't know the kid's name but the guy that works at this location with the red hair I would even call him the ginger bear man he has skills of a God he has made me the best icing on the cake milkshake I drive all the way down from Raleigh North Carolina at least once to twice a week just to get my milkshake and usually my milkshake sometimes is too watery and not enough flavor and fullness this young man has stepped above and beyond and did a wonderful achievement today I can almost turn my milkshake upside down and nothing today is a great day that can be marked down in the record books I have never in my life had a milkshake as good as this one this has to be the number one best milkshake ever thank you sir and I hope to see you in the near future when I come down for my weekly I think he deserves a raise thank you PS thank you for the sushi recommendation!!!
Atmosphere: 5
Food: 5
Service: 5
I asked for a double scooped cone, and this is what I get…….
Atmosphere: 1
Food: 1
Service: 1