Completely ignored. No one greeted us. Waited in in line for 10 minutes to get ice cream....no one spoke to us. I finally got the attention of staff there and they still didn't take our order. They only focused on drive thru and order pick up. My daughter and I ended up leaving. We will never be back again.This was Sunday Feb. 18th 2024 around 1:25-1:30.
Atmosphere: 1
Food: 1
Service: 1
Old Bull
Not particularly appreciative of customers.
Atmosphere: 1
Food: 2
Service: 1
Anonymous Anonymous
Every time I go to the I go there they never have any products on hand.. You order a sunday to have no bananas. Last week I went there,they no havestrawberries for the Smoothies This week they had the products on hand so I ordered a smoothie of course. Of course, the smoothie did not look like the Picture. It was pink not red and did not taste like strawberries..breakfast sandwich was a hot mess.. Did not look like nothing like the Picture. Honestly you could go to walmart and get better ice cream for cheaper. Have yet tried to donuts. But I don't think I'll make it that far with them.
Atmosphere: 5
Food: 1
Service: 5
James A.
Would give this location 5 stars if I was only reviewing the day shift. Their night shift can't get it together for instance I ordered a unsweetened tea at 5 o'clock and they were out and said they wasn't going to make anymore and they don't close till 10 o'clock. And they lock the doors a lot in rhe evening and don't let customers in. I visit this spot more than 6 times a week.
Gillian K.
The lady working the window was honestly kinda rude. My husband asked for a Boston cream donut. Instead of saying they didn't have any she just said "no" and my husband being a gentleman was like what does that mean? You don't have any? She was like we have a powdered donut and didn't ask him if he wanted it but was like here's what you got. My coffee order was all kinds of messed up. I will say that it was a bit complicated and that's on me to expect them to get it right.
Vernetta G.
I wanted to thank the night staff on yesterday for their awesome customer service! I had a large ordered that I needed for Valentines Day and I ran in there at almost 9 o'clock at night desperate for some donuts. Haze, Halyee, Payton and Makyh were great and got everything together with a smile on their faces! I appreciate all the hard work that you do to keep us coming back not only for the donuts but for the warm welcome. YOU GUYS ROCK!!
LeAmber F.
It's a Sunday morning and i see it's busy based on the line. I don't fault them for being busy. I do have a problem with receiving an ice cappuccino large and a quarter or half of it being foam not coffee. I hadn't realized this until i was on the way home. I did not feel like getting back in line to go through the drive thru since the doors are locked. I'll definitely correct this next time if i come back
Lacie C.
This location is convenient because it's near where I live but the people who work there are so slow. They act as if it's their first day and they don't know what's happening. I placed a mobile order and when I got there my (hot) drinks were ready but my food wasn't. I had to stand there and wait 25 minutes as they just walked around and cut bagels like there wasn't 6 people waiting for their orders.
Jesse H.
If you want your Oder wrong and wait 45 minutes in a drive through line than this is the place for you. I've been coming to this location for almost two years with a different staff every couple months and it literally hasn't gotten better. Honestly I have no idea why I still come here
Adam S.
A really good place to sit and enjoy a hot cup of coffee with friends. The food and drink is pretty good, but the staff is incredible. Abby stands out as a star employee, going above and beyond to ensure that my order is always right and the donuts and treats are hot and fresh. She always checks to make sure we don't need anything else before they close the lobby for the night and LOVES it when we bring our puppies. We have abandoned our previous coffee scene to make this our new hang out. It's in a good location and the people and service make the experience totally worth it.
Without a doubt....in 20 yrs of service animal handling... WORST experience I've ever had!Walked in...wanted ice cream. Ice cream supposed to be HAPPY food!Lady makes a huge scene behind counter. "Omg no f'n way...not a f'n dog!" Runs to back room. I ask counter girl for her name. She says "we don't give out names". I ask for manager...."that is the manager tonight". She comes out..."why you wanna know my name?" I explain that I wanted to know manager name. Huge story after that...I ended up quietly walking out AFTER I paid.. without what I paid for...because they started using terms like "stupid white bitch". Left complaint with corporate...Pretty sure nobody cares enough to respond. I never raised my voice. I was never hostile. No person, disabled or otherwise.. deserves to encounter what I did tonight. Ice cream is supposed to be happy food!!!When I got to parking lot...the lady who was there ahead of me and the only other customer in there comes to my window and says "I left as fast as I could...I'm so sorry that happened to you. I was so scared!".Keep my almost $9 Dunkin/Baskins... I will never be back!
Sony J.
This opened up after I moved to Hope Mills but it is my go to stop since it's near 295N. I enjoy coming here. The staff are so sweet and nice especially Ms. Quita (spelling?) and Tyrone. I've visited the one on Skibo everyone so often so I was surprised to see her transfer here but it's ok!! I love that for me and her =) The store is clean and fully stocked. They have a Baskin Robbins as well for ice cream, cakes and smoothies which I've made an order for a custom ice cream cake last summer.
Arlynn A.
Stopped by on a whim because I was in the area...and my little guy asked for donuts. Don't you just love it when they put two of your favorites in the same place?! This Dunkin' is colocated with Baskin Robbins. Unfortunately, they were out of pumpkin donuts. The huge poster in the window was just a big tease, but it was already 2pm. So, the gent taking my order suggested the apple cinnamon. Not bad! It's basically a cinnamon-sugar donut with a hint of apple flavoring added. Not a fan! I ordered strawberry sprinkles for my little guy and chocolate cake donuts for myself. But, as you can see, I didn't get the chocolate cake ones that I wanted. Maybe I have to say traditional chocolate? The drive-thru is very convenient, but you can't see all the donuts available - or, what's not available!! Plus, the menu board does not have pictures or a list of the donuts (like one of their competitors has on their drive-up menu board - two words and both start with a K!). I'd have gone inside, but my little one fell asleep. It's been a long day of traveling. Plus, it was 104 degrees per my car's thermometer! I think it was 96 and humid. Needless to say, I got an ice cream with my donuts! Next time, I'll go inside. Few seats available outside, but not enough shade! Inside looked small, but I suppose that's because most people just get their order(s) for takeout! Small parking lot and one-way directional flow to/around the drive-thru. Going back again soon to try some other donuts and the pumpkin!! Ahhh ... wish me luck!
Completely ignored. No one greeted us. Waited in in line for 10 minutes to get ice cream....no one spoke to us. I finally got the attention of staff there and they still didn't take our order. They only focused on drive thru and order pick up. My daughter and I ended up leaving. We will never be back again.This was Sunday Feb. 18th 2024 around 1:25-1:30.
Atmosphere: 1
Food: 1
Service: 1
Not particularly appreciative of customers.
Atmosphere: 1
Food: 2
Service: 1
Every time I go to the I go there they never have any products on hand.. You order a sunday to have no bananas. Last week I went there,they no havestrawberries for the Smoothies This week they had the products on hand so I ordered a smoothie of course. Of course, the smoothie did not look like the Picture. It was pink not red and did not taste like strawberries..breakfast sandwich was a hot mess.. Did not look like nothing like the Picture. Honestly you could go to walmart and get better ice cream for cheaper. Have yet tried to donuts. But I don't think I'll make it that far with them.
Atmosphere: 5
Food: 1
Service: 5
Would give this location 5 stars if I was only reviewing the day shift. Their night shift can't get it together for instance I ordered a unsweetened tea at 5 o'clock and they were out and said they wasn't going to make anymore and they don't close till 10 o'clock. And they lock the doors a lot in rhe evening and don't let customers in. I visit this spot more than 6 times a week.
The lady working the window was honestly kinda rude. My husband asked for a Boston cream donut. Instead of saying they didn't have any she just said "no" and my husband being a gentleman was like what does that mean? You don't have any? She was like we have a powdered donut and didn't ask him if he wanted it but was like here's what you got. My coffee order was all kinds of messed up. I will say that it was a bit complicated and that's on me to expect them to get it right.
I wanted to thank the night staff on yesterday for their awesome customer service! I had a large ordered that I needed for Valentines Day and I ran in there at almost 9 o'clock at night desperate for some donuts. Haze, Halyee, Payton and Makyh were great and got everything together with a smile on their faces! I appreciate all the hard work that you do to keep us coming back not only for the donuts but for the warm welcome. YOU GUYS ROCK!!
It's a Sunday morning and i see it's busy based on the line. I don't fault them for being busy. I do have a problem with receiving an ice cappuccino large and a quarter or half of it being foam not coffee. I hadn't realized this until i was on the way home. I did not feel like getting back in line to go through the drive thru since the doors are locked. I'll definitely correct this next time if i come back
This location is convenient because it's near where I live but the people who work there are so slow. They act as if it's their first day and they don't know what's happening. I placed a mobile order and when I got there my (hot) drinks were ready but my food wasn't. I had to stand there and wait 25 minutes as they just walked around and cut bagels like there wasn't 6 people waiting for their orders.
If you want your Oder wrong and wait 45 minutes in a drive through line than this is the place for you. I've been coming to this location for almost two years with a different staff every couple months and it literally hasn't gotten better. Honestly I have no idea why I still come here
A really good place to sit and enjoy a hot cup of coffee with friends. The food and drink is pretty good, but the staff is incredible. Abby stands out as a star employee, going above and beyond to ensure that my order is always right and the donuts and treats are hot and fresh. She always checks to make sure we don't need anything else before they close the lobby for the night and LOVES it when we bring our puppies. We have abandoned our previous coffee scene to make this our new hang out. It's in a good location and the people and service make the experience totally worth it.
Restaurantji Recommends
Without a doubt....in 20 yrs of service animal handling... WORST experience I've ever had!Walked in...wanted ice cream. Ice cream supposed to be HAPPY food!Lady makes a huge scene behind counter. "Omg no f'n way...not a f'n dog!" Runs to back room. I ask counter girl for her name. She says "we don't give out names". I ask for manager...."that is the manager tonight". She comes out..."why you wanna know my name?" I explain that I wanted to know manager name. Huge story after that...I ended up quietly walking out AFTER I paid.. without what I paid for...because they started using terms like "stupid white bitch". Left complaint with corporate...Pretty sure nobody cares enough to respond. I never raised my voice. I was never hostile. No person, disabled or otherwise.. deserves to encounter what I did tonight. Ice cream is supposed to be happy food!!!When I got to parking lot...the lady who was there ahead of me and the only other customer in there comes to my window and says "I left as fast as I could...I'm so sorry that happened to you. I was so scared!".Keep my almost $9 Dunkin/Baskins... I will never be back!
This opened up after I moved to Hope Mills but it is my go to stop since it's near 295N. I enjoy coming here. The staff are so sweet and nice especially Ms. Quita (spelling?) and Tyrone. I've visited the one on Skibo everyone so often so I was surprised to see her transfer here but it's ok!! I love that for me and her =) The store is clean and fully stocked. They have a Baskin Robbins as well for ice cream, cakes and smoothies which I've made an order for a custom ice cream cake last summer.
Stopped by on a whim because I was in the area...and my little guy asked for donuts. Don't you just love it when they put two of your favorites in the same place?! This Dunkin' is colocated with Baskin Robbins. Unfortunately, they were out of pumpkin donuts. The huge poster in the window was just a big tease, but it was already 2pm. So, the gent taking my order suggested the apple cinnamon. Not bad! It's basically a cinnamon-sugar donut with a hint of apple flavoring added. Not a fan! I ordered strawberry sprinkles for my little guy and chocolate cake donuts for myself. But, as you can see, I didn't get the chocolate cake ones that I wanted. Maybe I have to say traditional chocolate? The drive-thru is very convenient, but you can't see all the donuts available - or, what's not available!! Plus, the menu board does not have pictures or a list of the donuts (like one of their competitors has on their drive-up menu board - two words and both start with a K!). I'd have gone inside, but my little one fell asleep. It's been a long day of traveling. Plus, it was 104 degrees per my car's thermometer! I think it was 96 and humid. Needless to say, I got an ice cream with my donuts! Next time, I'll go inside. Few seats available outside, but not enough shade! Inside looked small, but I suppose that's because most people just get their order(s) for takeout! Small parking lot and one-way directional flow to/around the drive-thru. Going back again soon to try some other donuts and the pumpkin!! Ahhh ... wish me luck!