Extremely rude drive-through employee, another employee puffing on pall malls right at the drive-through order screen, laughing at the other employee being rude to me. 60 bucks for overpriced chicken. Won't be back.
Atmosphere: 1
Food: 3
Service: 1
Dana hurdt
I always love their food. Service can be a pain due to the fact they are busy which I understand but sometimes the wait can be a little too much.
Atmosphere: 5
Food: 5
Service: 3
Elizabeth Imanni
Great food and even better service, this is my favorite location. They are so personable, always a good time when I visit.
Atmosphere: 5
Food: 5
Service: 5
Gage Conner
Got wings and things the wings didn't even have the BBQ sauce on them. I also got a nibblers meal the sandwiches weren't even together and sauce was every where. I'd be ashamed of myself If I worked there. You should definitely take more pride in your work...
Atmosphere: 1
Food: 1
Service: 1
Tonya Oliver
There food is amazing.. chicken is so
Atmosphere: 5
Food: 5
Service: 5
Hailee
Had to call multiple times to use the curb pick up. Forgot my extra sauces, food was soggy and cold.
Joel H
Took 25-30 minutes to get half of our food. Lacking management. My Wife was late getting back to work. Food was cold. Has been good service and food up until now.
Atmosphere: 3
Food: 3
Service: 2
Kyle Greene
Food is great; however, service is has been a huge pain lately. I understand a mistake here and there... but past 4 visits In a months time. We have to turn around and go back to get a missing plate and sauces. Not one in 4 visits our order was right.My family and i love zaxbys food... please work on your customer service or we may need to find a new place to visit! Thanks!
Atmosphere: 3
Food: 5
Service: 1
Barbara Pinkston
the chickenon the chicken sandwich was burnt and Hard and we waited a really long time. People after us was getting their food before us. But the fries were awesome & the staff was ok however the restaurant was dirty with nobody but 2 or 3 people eating in the dining
Atmosphere: 3
Food: 2
Service: 3
Charles Wallace
Nastiest, greasiest grilled chicken philly ever and management bad and not helpful.
I usually do not write negative reviews; however, with the lack of service I received on November 25, 2023, and the utter lack of care from the staff, I feel it is warranted. I ordered a boneless wings & things meal, the family dinner which consisted of 21 chicken tenders, and an 8-Ct boneless wings meal. I had my girlfriend pick this order up for me to take home. She was unaware of what, besides her meal, to expect to be picking up. So, upon getting the order, she explicitly, unequivocally asked the employee “Is this everything?” to which the employee responded in the affirmative. Upon arriving home, we learned that the 21 tenders were missing and the boneless wings meal. Keep in mind that this is no easy thing to miss.Furthermore, the store did not appear to be particularly busy at all. In any case, I called the store and informed them of the situation. The lady who answered the store exemplified unprofessionalism — pure, abject inconsideration. To be specific, she said “You’re telling me we missed 21 tenders” as if to challenge the truthfulness of what I was telling her. She asked a couple of more times as if she was in disbelief. In neither case (neither via the phone nor when I picked up) was there an apology for the inconvenience, offer of refund or anything. Just that I could waste some additional time paying for their lack of care.I want so much to like this place but the staff is getting worse it seems and the amount of care is decreasing. I get it, things happen and some things slip under the radar and people make mistakes. It’s an inevitability. I just do not sympathize with those who show no remorse or make sincere efforts to right an initial wrong. It’s not a matter of doing it for some corporation or franchise agreement that tells you that you have to; it’s a matter of doing your job with care so that you don’t make it unnecessarily hard on those around you.
Atmosphere: 3
Food: 4
Service: 1
Dawn H.
This visit was the first in a long time and we were really looking forward to the crispy fingers. The finger plates consisted of barely coated fingers. There was hardly any coating on the fingers and it was soggy. The fries were cold and white, like they had not even been in any hot grease. The toast was burnt and dry. I ordered for 4 people, 2 adults and 2 kids, and the total was well over $50.00. I was very disappointed and won't go back.
Tim Morrison
Everything was terrible the entire staff was standing outside smoking when we pulled up and food had been cooked for
Atmosphere: 1
Food: 1
Service: 1
Yolanda E.
RUDEST DRIVE THRU WORKER EVER!!!! Drove up to the window and immediately was rude about the whole order. Horrible ambiance as the worker clearly did not want to be there! Food was hot, but rude service is never acceptable to a kind, paying customer!
Liza Jenkins
First off the lady at the drive thru is super nice and sweet but this is the third time I have ordered boneless wings with tongue torch and they barely have any sauce on them. Super dry and could not eat.
Extremely rude drive-through employee, another employee puffing on pall malls right at the drive-through order screen, laughing at the other employee being rude to me. 60 bucks for overpriced chicken. Won't be back.
Atmosphere: 1
Food: 3
Service: 1
I always love their food. Service can be a pain due to the fact they are busy which I understand but sometimes the wait can be a little too much.
Atmosphere: 5
Food: 5
Service: 3
Great food and even better service, this is my favorite location. They are so personable, always a good time when I visit.
Atmosphere: 5
Food: 5
Service: 5
Got wings and things the wings didn't even have the BBQ sauce on them. I also got a nibblers meal the sandwiches weren't even together and sauce was every where. I'd be ashamed of myself If I worked there. You should definitely take more pride in your work...
Atmosphere: 1
Food: 1
Service: 1
There food is amazing.. chicken is so
Atmosphere: 5
Food: 5
Service: 5
Had to call multiple times to use the curb pick up. Forgot my extra sauces, food was soggy and cold.
Took 25-30 minutes to get half of our food. Lacking management. My Wife was late getting back to work. Food was cold. Has been good service and food up until now.
Atmosphere: 3
Food: 3
Service: 2
Food is great; however, service is has been a huge pain lately. I understand a mistake here and there... but past 4 visits In a months time. We have to turn around and go back to get a missing plate and sauces. Not one in 4 visits our order was right.My family and i love zaxbys food... please work on your customer service or we may need to find a new place to visit! Thanks!
Atmosphere: 3
Food: 5
Service: 1
the chickenon the chicken sandwich was burnt and Hard and we waited a really long time. People after us was getting their food before us. But the fries were awesome & the staff was ok however the restaurant was dirty with nobody but 2 or 3 people eating in the dining
Atmosphere: 3
Food: 2
Service: 3
Nastiest, greasiest grilled chicken philly ever and management bad and not helpful.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I usually do not write negative reviews; however, with the lack of service I received on November 25, 2023, and the utter lack of care from the staff, I feel it is warranted. I ordered a boneless wings & things meal, the family dinner which consisted of 21 chicken tenders, and an 8-Ct boneless wings meal. I had my girlfriend pick this order up for me to take home. She was unaware of what, besides her meal, to expect to be picking up. So, upon getting the order, she explicitly, unequivocally asked the employee “Is this everything?” to which the employee responded in the affirmative. Upon arriving home, we learned that the 21 tenders were missing and the boneless wings meal. Keep in mind that this is no easy thing to miss.Furthermore, the store did not appear to be particularly busy at all. In any case, I called the store and informed them of the situation. The lady who answered the store exemplified unprofessionalism — pure, abject inconsideration. To be specific, she said “You’re telling me we missed 21 tenders” as if to challenge the truthfulness of what I was telling her. She asked a couple of more times as if she was in disbelief. In neither case (neither via the phone nor when I picked up) was there an apology for the inconvenience, offer of refund or anything. Just that I could waste some additional time paying for their lack of care.I want so much to like this place but the staff is getting worse it seems and the amount of care is decreasing. I get it, things happen and some things slip under the radar and people make mistakes. It’s an inevitability. I just do not sympathize with those who show no remorse or make sincere efforts to right an initial wrong. It’s not a matter of doing it for some corporation or franchise agreement that tells you that you have to; it’s a matter of doing your job with care so that you don’t make it unnecessarily hard on those around you.
Atmosphere: 3
Food: 4
Service: 1
This visit was the first in a long time and we were really looking forward to the crispy fingers. The finger plates consisted of barely coated fingers. There was hardly any coating on the fingers and it was soggy. The fries were cold and white, like they had not even been in any hot grease. The toast was burnt and dry. I ordered for 4 people, 2 adults and 2 kids, and the total was well over $50.00. I was very disappointed and won't go back.
Everything was terrible the entire staff was standing outside smoking when we pulled up and food had been cooked for
Atmosphere: 1
Food: 1
Service: 1
RUDEST DRIVE THRU WORKER EVER!!!! Drove up to the window and immediately was rude about the whole order. Horrible ambiance as the worker clearly did not want to be there! Food was hot, but rude service is never acceptable to a kind, paying customer!
First off the lady at the drive thru is super nice and sweet but this is the third time I have ordered boneless wings with tongue torch and they barely have any sauce on them. Super dry and could not eat.
Atmosphere: 5
Food: 2
Service: 5