Starbucks in Franklin

“I’m leaving this review because something recently happened that felt very unprofessional.

My fiancé has ordered the exact same drink for over a decade — a venti vanilla latte with whole milk, whipped cream, and 3 pumps of classic syrup. Recently at this location the classic syrup has frequently been missing and he has had to ask for it at the window. The whipped cream is also missing about half the time.

Mistakes happen and we’ve always been polite about it. However, during our last visit we overheard a female manager tell an employee that instead of him asking for three pumps he should “ask for six next time.” The manager’s tone when she said this was extremely rude and completely unnecessary, especially considering we’ve never given the staff a hard time about mistakes.

What’s frustrating is that we visit other Starbucks locations in the surrounding area and they never seem to have this issue. The drink is always made correctly and consistently there. At this particular location, it often feels like the classic syrup isn’t being added at all or possibly not the correct amount, and the whipped cream is frequently forgotten.

We’ve always been respectful customers and have never caused an issue for the staff. I hope someone from Starbucks leadership reviews this because the rest of the team here has always been friendly, and it would be a shame for management behavior and repeated order issues to affect what is otherwise a good location.“

“Excellent service! Had to go next door to Aldi's to get smaller bill since they didn't have change after shift change, but the employee remembered my fiancé's complicated ordered as soon as I came back in! Great job by the young lady!“