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“This Panera is fantastic and it starts with the employees. My wife and I feel compelled to write this review due to an experience we had last weekend where our breakfast sandwich was made using the wrong bread. We called to let them know and my goodness did they go out of their way to make amends. They were very kind and apologetic over the phone and when we arrived we were given an amazing sandwich and a complementary cookie. It just completely shocked my wife and I to be getting this kind of service for our breakfast sandwich.
We live nearby and come here pretty often. This was the first time we’ve ever had an error in our order but man do we feel confident that if it were to happen again it would be no problem at all. Additionally the inside is very nice and has this open space concept vibe even more than most Paneras I’ve been to. Overall great place with consistently great service and food.“
“I just want to applaud the store, I believe the cashiers name was Caleb and the managers name was Justin , for their honesty, not only Did I have a nice meal and my food was good, I actually dropped some money in the store and while it would have been very easy to not say anything they did and they actually went out of their way to find me in order to return it to me. I am very thankful“