March 12th staff at 2:15pm are rude as ever, first off I was shushed because I ordered too fast which I wasn’t then I had my money jerked out off my hand and she walked off and let someone else finish, then I had to bring my milkshake back because they shoved it in so far it busted out the bottom in the drink tray, she then just grabbed a new cup and dropped it in.
LocsOf Lexx
Count your days!!! My stomach been tore up since last night I knew that hot dog looked funny & just an fyi COOKOUT STYLE doesn’t have chili. Embarrassed me n front of company he prolly think I took a laxative!! COUNT…YOUR…DAYS!!!!
Atmosphere: 1
Food: 1
Service: 1
Dallas Small
They don't ask what you want on your sandwich anymore. And when you stop them from moving forward with the order and tell them what you want. They dont repeat it back, and havnt given me 75% of what I've asked for on 2 separate orders. Going to have to start checking all orders when I pick them up.
Atmosphere: 3
Food: 4
Service: 1
Sherry Mims
Wanted to try and actual sit-down version for once. Food is great as always, but due to the religious music inside.. I'll stick to the secular atmosphere of the drive-thru next time.
Atmosphere: 1
Food: 5
Service: 5
Sandra Parkes
I got a Cookout Stlye cheeseburger, light on the chili. It was messy, I wish I had told them light on the mustard also. $13 for the cheeseburger, chicken tenders and a small Mr. Pibb.
Atmosphere: 4
Food: 4
Service: 4
Kevin Valdes
I love cookout, but man every time I go in drive thru, they always forget something. Usually it's something small like my straw or sum which is fine. But like this time, how do you forget my entire fries in the tray? That's just wild
Food: 5
Service: 1
Kasey Martin
Was standing in line forever and then completely ignored and passed when going to order. Ignored when trying to explain that we were trying to order and got cut off by the man taking the person behind us instead… thx
Atmosphere: 1
Food: 1
Service: 1
Kathy Mcintyre
I don't know why I bother ,this cookout is the worst on the planet, food not so good and count on your food either missing or wrong,
Atmosphere: 1
Food: 1
Service: 1
Gabby
Used to work at this crappy joint went to get food with my fiancé and they got our whole order wrong. Got charged for club style and got no bacon or cheese on my spicy. Asked for fries and onion rings for my 2 sides got a whole ring. Those girls at the window not doing they job right cuz we asked for 3 ranches 2 Polynesian and a bbq sauce and got 1 ranch 2 bbq sauce no Polynesian. Now ik y’all be busy but I was running the drive thru better than that. Tightn up
Atmosphere: 1
Food: 1
Service: 1
kris b
Make sure your order is correct. I was charged for someone else's order. I thought it was strange that I was asked what sauce I wanted when no one would want sauce for my one item. I told the girl what I ordered and she said it was the wrong one. She handed me back my cc and I asked if she needed it to run it for the correct order and she said no. I thought she could press a button to move the transaction somehow. No. I checked my cc and there's a charge for almost 30.00 for one thing. I was way over charged. Confirm the correct order before you hand over payment or pay in cash.
Love cook out normally But today we all got burgers the double burgers some was burnt and the two burgers do not even cover the bun. Very sad we mainly had Bread we had ten of us and we are all sad about our burgers
Atmosphere: 5
Food: 2
Service: 5
Brad Ellington
Service was good, and they always have great milkshakes. My only complaint would be, why can't you have the option to purchase a bigger milkshake? Not everybody, even my narrow 151lb ass, is satisfied after 16ozs.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Double Burger, Oreo
Dezzy Banks
Because on 12/26/2024 we ordered a junior cheese burger tray 2 things of nuggets with fries and y’all charged us for a huge burger
Atmosphere: 3
Food: 1
Service: 1
Travis Holcomb
I got 2 “regular” hamburgers 1-cookout style and 1-with normal fixings. ($10 total)
There was 1 spoon of chili for a .99 cent add.
After I sat down and took 3 bites of bread I opened the bun and took it back up and asked if this was a regular or a small?
They said a regular and did I want them to remake it? I said yes. After she snatched it out of my hand the replacement was no different. There is no way these are “regular” $5 each burgers.
After I got home and thought about it I sent corporate an email. Their form letter said “we will get this experience filed”.
The quarter is for context. It did not come on the burger. If they did I would at least have .50 cents.
This is from the wendover store in Greensboro.
Atmosphere: 4
Food: 1
Service: 1
Anthony Cox
Normal late night drive thru traffic, I went inside ordered shakes, greeted by staff and a good alternative suggestion on my milk shake selection which I will try later. I was able to enter clean store location late hours after 10:30pm, I wish my home location would do the same.
March 12th staff at 2:15pm are rude as ever, first off I was shushed because I ordered too fast which I wasn’t then I had my money jerked out off my hand and she walked off and let someone else finish, then I had to bring my milkshake back because they shoved it in so far it busted out the bottom in the drink tray, she then just grabbed a new cup and dropped it in.
Count your days!!! My stomach been tore up since last night I knew that hot dog looked funny & just an fyi COOKOUT STYLE doesn’t have chili. Embarrassed me n front of company he prolly think I took a laxative!! COUNT…YOUR…DAYS!!!!
Atmosphere: 1
Food: 1
Service: 1
They don't ask what you want on your sandwich anymore. And when you stop them from moving forward with the order and tell them what you want. They dont repeat it back, and havnt given me 75% of what I've asked for on 2 separate orders. Going to have to start checking all orders when I pick them up.
Atmosphere: 3
Food: 4
Service: 1
Wanted to try and actual sit-down version for once. Food is great as always, but due to the religious music inside.. I'll stick to the secular atmosphere of the drive-thru next time.
Atmosphere: 1
Food: 5
Service: 5
I got a Cookout Stlye cheeseburger, light on the chili. It was messy, I wish I had told them light on the mustard also. $13 for the cheeseburger, chicken tenders and a small Mr. Pibb.
Atmosphere: 4
Food: 4
Service: 4
I love cookout, but man every time I go in drive thru, they always forget something. Usually it's something small like my straw or sum which is fine. But like this time, how do you forget my entire fries in the tray? That's just wild
Food: 5
Service: 1
Was standing in line forever and then completely ignored and passed when going to order. Ignored when trying to explain that we were trying to order and got cut off by the man taking the person behind us instead… thx
Atmosphere: 1
Food: 1
Service: 1
I don't know why I bother ,this cookout is the worst on the planet, food not so good and count on your food either missing or wrong,
Atmosphere: 1
Food: 1
Service: 1
Used to work at this crappy joint went to get food with my fiancé and they got our whole order wrong. Got charged for club style and got no bacon or cheese on my spicy. Asked for fries and onion rings for my 2 sides got a whole ring. Those girls at the window not doing they job right cuz we asked for 3 ranches 2 Polynesian and a bbq sauce and got 1 ranch 2 bbq sauce no Polynesian. Now ik y’all be busy but I was running the drive thru better than that. Tightn up
Atmosphere: 1
Food: 1
Service: 1
Make sure your order is correct. I was charged for someone else's order. I thought it was strange that I was asked what sauce I wanted when no one would want sauce for my one item. I told the girl what I ordered and she said it was the wrong one. She handed me back my cc and I asked if she needed it to run it for the correct order and she said no. I thought she could press a button to move the transaction somehow. No. I checked my cc and there's a charge for almost 30.00 for one thing. I was way over charged. Confirm the correct order before you hand over payment or pay in cash.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Love cook out normally But today we all got burgers the double burgers some was burnt and the two burgers do not even cover the bun. Very sad we mainly had Bread we had ten of us and we are all sad about our burgers
Atmosphere: 5
Food: 2
Service: 5
Service was good, and they always have great milkshakes. My only complaint would be, why can't you have the option to purchase a bigger milkshake? Not everybody, even my narrow 151lb ass, is satisfied after 16ozs.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Double Burger, Oreo
Because on 12/26/2024 we ordered a junior cheese burger tray 2 things of nuggets with fries and y’all charged us for a huge burger
Atmosphere: 3
Food: 1
Service: 1
I got 2 “regular” hamburgers 1-cookout style and 1-with normal fixings. ($10 total)
There was 1 spoon of chili for a .99 cent add.
After I sat down and took 3 bites of bread I opened the bun and took it back up and asked if this was a regular or a small?
They said a regular and did I want them to remake it? I said yes. After she snatched it out of my hand the replacement was no different.
There is no way these are “regular” $5 each burgers.
After I got home and thought about it I sent corporate an email. Their form letter said “we will get this experience filed”.
The quarter is for context. It did not come on the burger. If they did I would at least have .50 cents.
This is from the wendover store in Greensboro.
Atmosphere: 4
Food: 1
Service: 1
Normal late night drive thru traffic, I went inside ordered shakes, greeted by staff and a good alternative suggestion on my milk shake selection which I will try later. I was able to enter clean store location late hours after 10:30pm, I wish my home location would do the same.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Oreo
Loading...