Just based off the lady who had an attitude in the window tonight…because they kept getting my order wrong, I was here yesterday and my order was $11 for a plate and small fry, I ordered the same thing today but it was $9 so I was asking her to repeat my order and of course they forgot the fries and she goes “it’s the same price” I know I’m making sure my order is correct, she goes “let me get away from the window” or something along those lines, apparently that set her off…I asked for a fry again and she still rang me up no fry, the big lady who looks like she’s too old to work there needs to pay more attention instead of trying to be mad cause that doesn’t get you anywhere in life, clearly.
Amer Khalil
Very very very bad costumer service every time i order they give the wrong order i ordered 2 double cheese burger and they gave me just a burger with no cheese on it and its not the first time i dont know how they work honestly
Service: 1
Jack Boyles
Please just charge more. I bought a chicken sandwich today. The pickles were a thicker slice than the chicken. That is so Frustrating. I'm hungry I want a chicken sandwich.
Atmosphere: 5
Food: 3
Service: 5
Denzel Florence
I came in today for lunch and the lady in the lobby, I think her name was Jasmine her customer service was top notch, really sweet really nice.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Flood
If I could give -0 I would! I ordered a big double cheddar style double fries and a side of cheddar bites.. They GAVE me.. A dry hamburger with NOTHING on it.. fries and cheddar bites. I do not live close enough to run back and let them fix it either!!! I want my money BACK!!
Food: 1
Asiazhan5 Z
I visited this Cook Out location on Thursday at around 5:20 PM, and unfortunately the customer service at the drive-thru window was disappointing. The cashier rushed me while I was placing my order and did not take my full order before sending me forward. When I tried to verify the items at the window, I was completely dismissed. I explained that I had attempted to order an additional item during the first part of the order, but the cashier interrupted me and told me it could not be added, without acknowledging that he never let me finish my order in the first place.
The experience felt very rushed and dismissive, and it made it difficult to confirm what I was actually being charged for. I hope management can address this so future customers are treated with more patience and attention
STYLEZ PRODUCTIONZ
Horrible
Crazy Mom
I can usually count on this place to get you through the drive pretty quick and the food is always good. I've never been inside but when I want a good shake quick, I can come through here. Cookout's trays are a good value. I love their quesadillas and spicy chicken sandwich.
Atmosphere: 5
Food: 5
Service: 5
Jassiah Robinson-Davis
There’s always a line, but the food is always hot and they always do my Oreo cheesecake justice.
We came in because we love Cookout (have had it in Raleigh). Tried to order inside but the cashier was distracted in the middle of taking our order by another cashier talking and joking around with her, interrupting our order. Then we get our food and it was terrible, burger overcooked, they just threw a ton of grilled onions on my burger I pretty much had to take most of them out. My wife’s milkshake was essentially a concrete, she had to eat it with a spoon. When I asked for mustard, the same cashier acted like she turned around and said ‘we out.’ For a burger spot to not have mustard is insane, but later on when we were leaving, another customer had about 10 packets of mustard on their table, and they ordered after us, so the cashier lied to me. Never going back to this cookout, they almost ruined it for all cookouts for us
Atmosphere: 1
Food: 1
Service: 1
Tanya Knight
I just come for a great great milkshake very good excellent and the drive-thru line go so fast
Atmosphere: 5
Service: 5
Marquise Lambert
March 12th staff at 2:15pm are rude as ever, first off I was shushed because I ordered too fast which I wasn’t then I had my money jerked out off my hand and she walked off and let someone else finish, then I had to bring my milkshake back because they shoved it in so far it busted out the bottom in the drink tray, she then just grabbed a new cup and dropped it in.
LocsOf Lexx
Count your days!!! My stomach been tore up since last night I knew that hot dog looked funny & just an fyi COOKOUT STYLE doesn’t have chili. Embarrassed me n front of company he prolly think I took a laxative!! COUNT…YOUR…DAYS!!!!
Atmosphere: 1
Food: 1
Service: 1
Dallas Small
They don't ask what you want on your sandwich anymore. And when you stop them from moving forward with the order and tell them what you want. They dont repeat it back, and havnt given me 75% of what I've asked for on 2 separate orders. Going to have to start checking all orders when I pick them up.
The Chilly Cheese fries were excellent!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chilli Cheese Fries
Just based off the lady who had an attitude in the window tonight…because they kept getting my order wrong, I was here yesterday and my order was $11 for a plate and small fry, I ordered the same thing today but it was $9 so I was asking her to repeat my order and of course they forgot the fries and she goes “it’s the same price” I know I’m making sure my order is correct, she goes “let me get away from the window” or something along those lines, apparently that set her off…I asked for a fry again and she still rang me up no fry, the big lady who looks like she’s too old to work there needs to pay more attention instead of trying to be mad cause that doesn’t get you anywhere in life, clearly.
Very very very bad costumer service every time i order they give the wrong order i ordered 2 double cheese burger and they gave me just a burger with no cheese on it and its not the first time i dont know how they work honestly
Service: 1
Please just charge more.
I bought a chicken sandwich today.
The pickles were a thicker slice than the chicken.
That is so
Frustrating. I'm hungry I want a chicken sandwich.
Atmosphere: 5
Food: 3
Service: 5
I came in today for lunch and the lady in the lobby, I think her name was Jasmine her customer service was top notch, really sweet really nice.
Atmosphere: 5
Food: 5
Service: 5
If I could give -0 I would! I ordered a big double cheddar style double fries and a side of cheddar bites.. They GAVE me.. A dry hamburger with NOTHING on it.. fries and cheddar bites. I do not live close enough to run back and let them fix it either!!! I want my money BACK!!
Food: 1
I visited this Cook Out location on Thursday at around 5:20 PM, and unfortunately the customer service at the drive-thru window was disappointing. The cashier rushed me while I was placing my order and did not take my full order before sending me forward. When I tried to verify the items at the window, I was completely dismissed. I explained that I had attempted to order an additional item during the first part of the order, but the cashier interrupted me and told me it could not be added, without acknowledging that he never let me finish my order in the first place.
The experience felt very rushed and dismissive, and it made it difficult to confirm what I was actually being charged for. I hope management can address this so future customers are treated with more patience and attention
Horrible
I can usually count on this place to get you through the drive pretty quick and the food is always good. I've never been inside but when I want a good shake quick, I can come through here.
Cookout's trays are a good value. I love their quesadillas and spicy chicken sandwich.
Atmosphere: 5
Food: 5
Service: 5
There’s always a line, but the food is always hot and they always do my Oreo cheesecake justice.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We came in because we love Cookout (have had it in Raleigh). Tried to order inside but the cashier was distracted in the middle of taking our order by another cashier talking and joking around with her, interrupting our order. Then we get our food and it was terrible, burger overcooked, they just threw a ton of grilled onions on my burger I pretty much had to take most of them out. My wife’s milkshake was essentially a concrete, she had to eat it with a spoon. When I asked for mustard, the same cashier acted like she turned around and said ‘we out.’ For a burger spot to not have mustard is insane, but later on when we were leaving, another customer had about 10 packets of mustard on their table, and they ordered after us, so the cashier lied to me. Never going back to this cookout, they almost ruined it for all cookouts for us
Atmosphere: 1
Food: 1
Service: 1
I just come for a great great milkshake very good excellent and the drive-thru line go so fast
Atmosphere: 5
Service: 5
March 12th staff at 2:15pm are rude as ever, first off I was shushed because I ordered too fast which I wasn’t then I had my money jerked out off my hand and she walked off and let someone else finish, then I had to bring my milkshake back because they shoved it in so far it busted out the bottom in the drink tray, she then just grabbed a new cup and dropped it in.
Count your days!!! My stomach been tore up since last night I knew that hot dog looked funny & just an fyi COOKOUT STYLE doesn’t have chili. Embarrassed me n front of company he prolly think I took a laxative!! COUNT…YOUR…DAYS!!!!
Atmosphere: 1
Food: 1
Service: 1
They don't ask what you want on your sandwich anymore. And when you stop them from moving forward with the order and tell them what you want. They dont repeat it back, and havnt given me 75% of what I've asked for on 2 separate orders. Going to have to start checking all orders when I pick them up.
Atmosphere: 3
Food: 4
Service: 1
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