Dunkin'
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Customers' Favorites
Original Blend Coffee
Dunkin' Donuts Reviews
84 ratings
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London is the best and soooo sweet!! I come here daily and usually have an okay experience but I came in today and forgot to add an extra drink and London served it asap and with the NICEST attitude, thank you soooo much :)
We love this Dunkin! Lili will take care of you! Friendly, delicious and fresh coffee and food all the time.
Clean store, but donuts were old. Very dry. Service pleasant but slow. Music way too loud.
Hours
| Monday | 5AM - 8PM |
| Tuesday | 5AM - 8PM |
| Wednesday | 5AM - 8PM |
| Thursday | 5AM - 8PM |
| Friday | 5AM - 8PM |
| Saturday | 6AM - 8PM |
| Sunday | 6AM - 8PM |
Dunkin’ on College Road offers a variety of popular items like doughnuts, donut holes, and pumpkin spice lattes. Many customers enjoy the friendly employees and the convenience of mobile ordering, which generally results in a quick and correct order. Visitors often appreciate the tasty food and drinks, with some mentioning that they have become regulars, especially for the munchkins doughnut holes and doughnuts. The location is popular among families and grandkids, who have introduced others to the treats, making it a favorite spot for some.
However, the experience there can vary. Some customers report issues with customer service, describing staff as unengaged or unhelpful, especially during certain times of the day. One visitor shared a frustrating incident involving incorrect or missing parts of their order, and an unprofessional interaction with a young male employee who insisted the order was not available despite showing a mobile confirmation. Fortunately, a kind woman at the front handled the situation well, turning a negative experience into a positive one through professionalism and care.
The parking lot and entrance are also problematic, with some customers finding them confusing or difficult to access. Besides service concerns, there have been reports of delays, and one customer found a foreign object in their drink, leading to disappointment and a break from the location. Despite these issues, many still enjoy the food and drinks, but consistent customer service remains an area needing improvement for this Dunkin’ location.