This was the worse experience I’ve ever had I got a Long Island that tasted like mixer the manager told us there was nothing she could do this place is ripping people off by not putting alcohol in the mixed drinks and forcing you to pay for it I’ll never return here plus I’m warning all my social media friends and family never to go to this place
Nathan Hale
We really enjoy our visits to TRH! Food and the service is always consistently good!
We went to the Texas Roadhouse in Danville yesterday for the first and last time yesterday. We usually go to the one in Greensboro. The service was terrible. The waitress took our order, then was missing in action the rest of the time. She never checked on us even 1 time or refilled a glass. We both ordered the 16 ounce ribeye, medium rare. Both were overcooked to almost well done and definitely were not the size of the 16 ounce ribeye in Greensboro. We didn't send them back because the waitress was nowhere to be found. Even the loaded bake potato was pathetic. We didn't even feel like we were eating at the same restaurant chain as Greensboro. The atmosphere was fine. The waitresses and waiters that were waiting on the tables around us looked like they were doing a wonderful job with their patrons.
Great steak! Dallas filets don't have an ounce of fat on them. Can't beat the seasoning they use.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Perfect
Sahara Legrand
Every time I come everything is on point!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blooming Onion, Caesar Salad, Side House Salad, Ribs, Yeast Rolls, Perfect, House Salad, Baked Potato, Steamed Broccoli
Danielle Bajoo
I had to leave the restaurant after I ordered my food because my waitress was extremely rude. I went a little late because I had just got off work and I went in my server, she was extremely rude and acted as if she didn’t want us to be there… so we left.
First no rolls until our salads came. One salad came and the rest of us waited. 2 more came out and I was waiting on mine. I got mine when my husband finished his and the dressing wasn’t very good. My filet came out and my loaded sweet potato had ashes in it that was supposed to be a loaded sweet potato. My filet was supposed to be medium rare but the middle wasn’t even warm. Sent it back and finally after 25 minutes they came out with a sweet potato with nothing not even butter. I had just told the waitress I no longer wanted it. Since I didn’t take it they said I wouldn’t be charged…. I would hope not since I didn’t get the dinner. I was so disappointed, the TRH we usually go to in Winston has always been a perfect meal out. We won’t be back to this one.
Atmosphere: 3
Food: 1
Service: 2
Cris Rodriguez
I recommend it I love it
Atmosphere: 5
Food: 5
Service: 5
kathy bowman
I had the grilled chicken it was great the food is so good 👍 😋 👌
Very disappointed last night. This is our “go to” restaurant about twice a month. Lately food has been overcooked, making it dry and tough. This was true of bbq chicken a month ago and last night’s filet mignon. They offered to cook another barbecue chicken for me which is what they did. I took a bite or two of it and we brought the rest of it home for leftovers. I ended up throwing it out because it was also tough and overcooked.
We always share a steak. Last night we ordered a medium filet but got well done, no pink, not juicy, dry and barely any flavor. When the server finally checked on us I asked for a manager. But when she came she totally mishandled the situation. I showed her that the steak was overcooked. There was no concern or apology. She agreed it was overcooked but didn’t want to do anything about it. I was shocked because in the past managers have been cordial and asked whether we wanted another steak or a coupon for one on a future visit. Anyway, she proceeded to argue with me which truly ruined our evening. She said we had already taken 4 bites. That was interesting because I’ve never had a manager tell me what the criteria is for replacing an entrée. Keep in mind that my husband and I had split the steak. So I didn’t know if she was just looking at the half on one plate, not realizing that we had shared the steak so I took the chunk that was on my plate and put it in the same plate with my husband’s. It was obvious that four bites had not been taken out of that one steak. She still wanted to argue and do nothing about it. I told her we spend a lot of money there, including about three margaritas on every visit. I am sure they have high profit margin too. I never demanded another steak or even what the compensation should be. I just expected her to make it right. Finally, without saying a word she picked up the plate with the steak and my husband’s half of the baked potato and marched off with it. So we didn’t know if she was cooking another one or not. We had eaten so little that I was hoping that’s what they were doing. After a very long time, guessing about 15-20 minutes, a different manager came to the table but with a coupon rather than any food. We essentially had no entree for dinner. The male manager discounted our meal and gave us a coupon for an entree on the next visit. Given our experience I’d say that was fair compensation, even though it doesn’t make up for the way it was handled by the rude female manager. It ruined our evening. We live half way between the Battleground location and the one in High Point. We’ll be going to High Point one for a while.
The female manager needs more training on how to handle customer complaints. Listen, acknowledge, apologize and offer something to make it right. In some cases it may be something as small as a free dessert. But most importantly, never never argue with a customer.
Update: Guest Relations called me just 3 days later. I think his name was Donnie. Very nice. He wanted to hear my story and make sure to win back our patronage. I really appreciated the call and compensation we received. It truly does help. It wasn’t as much about the steak, (it happens) it was the mishandling of it that was so unpleasant. And I believe the young lady may receive some further training.
Atmosphere: 5
Food: 1
Service: 1
Cheryl Wray
Delicious meal, cooked exactly the way we ordered, salad was fresh. Always a good experience here.
I don't usually go to this location but I'm glad I did this time. Everything was very good. I will return to this one and will recommend it to others.
Kid-friendliness: Has kids menu
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caesar Salad, Ribs, Fried Pickles, Yeast Rolls, Texas Red Chili
My salad was awesome along with the ribs that I ordered. The flavor was great! The salad was big enough for two people.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blooming Onion, Fried Pickles, Mashed Potatoes, Baked Potato
This was the worse experience I’ve ever had I got a Long Island that tasted like mixer the manager told us there was nothing she could do this place is ripping people off by not putting alcohol in the mixed drinks and forcing you to pay for it I’ll never return here plus I’m warning all my social media friends and family never to go to this place
We really enjoy our visits to TRH! Food and the service is always consistently good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blooming Onion, Beef Tips, Baked Potato
Big TRH fans. Servers were great. Food good and served hot. Prices reasonable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Yeast Rolls, Mashed Potatoes, Baked Potato
We went to the Texas Roadhouse in Danville yesterday for the first and last time yesterday. We usually go to the one in Greensboro. The service was terrible. The waitress took our order, then was missing in action the rest of the time. She never checked on us even 1 time or refilled a glass. We both ordered the 16 ounce ribeye, medium rare. Both were overcooked to almost well done and definitely were not the size of the 16 ounce ribeye in Greensboro. We didn't send them back because the waitress was nowhere to be found. Even the loaded bake potato was pathetic. We didn't even feel like we were eating at the same restaurant chain as Greensboro. The atmosphere was fine. The waitresses and waiters that were waiting on the tables around us looked like they were doing a wonderful job with their patrons.
Atmosphere: 5
Food: 2
Service: 1
Server was very friendly, food came out quickly
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Yeast Rolls, Chicken Fried Steak, Chicken Critters, Baked Potato
Great steak! Dallas filets don't have an ounce of fat on them. Can't beat the seasoning they use.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Perfect
Every time I come everything is on point!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blooming Onion, Caesar Salad, Side House Salad, Ribs, Yeast Rolls, Perfect, House Salad, Baked Potato, Steamed Broccoli
I had to leave the restaurant after I ordered my food because my waitress was extremely rude. I went a little late because I had just got off work and I went in my server, she was extremely rude and acted as if she didn’t want us to be there… so we left.
Service: 1
Restaurantji Recommends
First no rolls until our salads came. One salad came and the rest of us waited. 2 more came out and I was waiting on mine. I got mine when my husband finished his and the dressing wasn’t very good. My filet came out and my loaded sweet potato had ashes in it that was supposed to be a loaded sweet potato. My filet was supposed to be medium rare but the middle wasn’t even warm. Sent it back and finally after 25 minutes they came out with a sweet potato with nothing not even butter. I had just told the waitress I no longer wanted it. Since I didn’t take it they said I wouldn’t be charged…. I would hope not since I didn’t get the dinner. I was so disappointed, the TRH we usually go to in Winston has always been a perfect meal out. We won’t be back to this one.
Atmosphere: 3
Food: 1
Service: 2
I recommend it I love it
Atmosphere: 5
Food: 5
Service: 5
I had the grilled chicken it was great the food is so good 👍 😋 👌
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Ribs, Perfect, Silverware, Baked Potato
Very disappointed last night. This is our “go to” restaurant about twice a month. Lately food has been overcooked, making it dry and tough. This was true of bbq chicken a month ago and last night’s filet mignon. They offered to cook another barbecue chicken for me which is what they did. I took a bite or two of it and we brought the rest of it home for leftovers. I ended up throwing it out because it was also tough and overcooked.
We always share a steak. Last night we ordered a medium filet but got well done, no pink, not juicy, dry and barely any flavor. When the server finally checked on us I asked for a manager. But when she came she totally mishandled the situation. I showed her that the steak was overcooked. There was no concern or apology. She agreed it was overcooked but didn’t want to do anything about it. I was shocked because in the past managers have been cordial and asked whether we wanted another steak or a coupon for one on a future visit. Anyway, she proceeded to argue with me which truly ruined our evening. She said we had already taken 4 bites. That was interesting because I’ve never had a manager tell me what the criteria is for replacing an entrée. Keep in mind that my husband and I had split the steak. So I didn’t know if she was just looking at the half on one plate, not realizing that we had shared the steak so I took the chunk that was on my plate and put it in the same plate with my husband’s. It was obvious that four bites had not been taken out of that one steak. She still wanted to argue and do nothing about it. I told her we spend a lot of money there, including about three margaritas on every visit. I am sure they have high profit margin too. I never demanded another steak or even what the compensation should be. I just expected her to make it right. Finally, without saying a word she picked up the plate with the steak and my husband’s half of the baked potato and marched off with it. So we didn’t know if she was cooking another one or not. We had eaten so little that I was hoping that’s what they were doing. After a very long time, guessing about 15-20 minutes, a different manager came to the table but with a coupon rather than any food. We essentially had no entree for dinner. The male manager discounted our meal and gave us a coupon for an entree on the next visit. Given our experience I’d say that was fair compensation, even though it doesn’t make up for the way it was handled by the rude female manager. It ruined our evening. We live half way between the Battleground location and the one in High Point. We’ll be going to High Point one for a while.
The female manager needs more training on how to handle customer complaints. Listen, acknowledge, apologize and offer something to make it right. In some cases it may be something as small as a free dessert. But most importantly, never never argue with a customer.
Update: Guest Relations called me just 3 days later. I think his name was Donnie. Very nice. He wanted to hear my story and make sure to win back our patronage. I really appreciated the call and compensation we received. It truly does help. It wasn’t as much about the steak, (it happens) it was the mishandling of it that was so unpleasant. And I believe the young lady may receive some further training.
Atmosphere: 5
Food: 1
Service: 1
Delicious meal, cooked exactly the way we ordered, salad was fresh. Always a good experience here.
Atmosphere: 5
Food: 5
Service: 5
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