Tropical Smoothie Cafe

I just had the best experience here. Normally I order online and walk in then walk out but today I went into the store. It started at the front door with a gentleman opening the door for me. Later I realized he worked there. Everyone in there greeted me which was like 4 people. They were very happy and cheerful. I said you know what I'm going to try something different today. I got the island green and tried it before I left. It was amazing. It's always good to have great service from start to finish and in this case it started from before the front door. Thank yall for making my day. Happy Holidays!!!

Atmosphere: 5

Food: 5

Service: 5

Parking: Limited amount of parking space near door for disabled

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Sunrise Sunset

They just be throwing the sandwiches together. I’ve been here multiple times and the experience just gets worse. Came and one time and couldn’t get served. They claimed they were only taking online orders. Just shut the store down if you can’t manage. And the workers clearly don’t have ppl skills. One lady didn’t even ask if i needed help. Just stared at me until i spoke. How do these type of ppl even get jobs..

Food: 3

Recommended dishes: Juice

came in and ordered the açaí bowl and a smoothie. When I went to go pay it has the option to tip or not. I chose to not tip. Tipping at places like these is optional. Now, if I were at a sit down restaurant and did NOT tip, then that would just be absolutely wrong.
After clicking “no tip” Jenay S. who was checking me out saw on the receipt once it printed that I didn’t tip. He turned and looked at his coworker pointing at the receipt repeatedly saying “no? No? No?” Then he looked at me and back at her saying “no?” I immediately understood his very suggestive behavior as didn’t like the fact I did not tip.
So I looked at him and asked “ is it because I didn’t tip?!” I think he was taken back by my response thinking I just wouldn’t say anything and just replied by saying “oh.. no.. it’s something else”
I have worked in customer service for YEARS and I knew exactly what he was trying to do, but then when asked he didn’t want to admit to his very unprofessional and inappropriate behavior he had directly in front of my face for me to not say anything.
I have my 2 small children with me also and the whole interaction was so uncomfortable and completely uncalled for.
I watched him and the other employee make my smoothie and bowl like a hawk. Thinking they would spit in it or do something else to my order.
Such a weird situation and I just wanted to get out of there quick as possible. There was no welcoming when I came in just the whole vibe was so bad.
This was my first time at this location also but I won’t be coming back here.
How about if you expect someone to tip you… go work at la Hacienda right beside this place or even Elizabeth’s pizza.
Tipping culture has gotten absolutely absurd and to think I didn’t tip when that was never even an option before is so ridiculous.

Atmosphere: 1

Service: 1

The fruit is SPOILED ROTTON and you can taste it in your smoothie- Ive looked at the fruit in the containers and seen rotten fruit inside and just walked out- the manager on duty said he couldn’t remake the smoothie (with new fruit) until he completed the other orders when I placed my order 15 minutes ago- this is the third time I’ve had a sour smoothie and I’m over it!!!

Atmosphere: 4

Food: 1

Service: 3

A young light skin worker at the front is extremely rude. Don’t even greet you when you walk in, this is the 3rd time I walked alway and just went somewhere else

Atmosphere: 1

Food: 1

Service: 1

A worker named Ahmad was so polite to me, and made the experience worthwhile. A smoothie has never tasted better! If this Ahmad guy isn’t the manager then I don’t know what they’re doing here.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sunrise Sunset

They didn’t serve me even though they say they close at 9:00, it was 8:40

Atmosphere: 1

Food: 1

Service: 1

Ordered the bowl and it was froze solid with fresh toppings. It was so frozen the spoon broke. I took it back to the store for a refund and the lady stated she can’t give me my money back right away because it was an online order ,she stated a manger had to come and ket it in and wasn’t their at the time. I asked for a fresh bowl and she stated they are all frozen. I walked out no proof I gave her product back but my name is on a random piece of paper. Horrible and very misleading to sell made to order food but it’s frozen for no reason other than being understaffed.

Food: 1

Service: 1

My wife and I were excited to go here for dinner. Unfortunately, the 3 staff members never acknowledged our existence. We turned around and left:(

The older lady who helped me apparently got upset bc I asked for the extra smoothie that was left in the blender that I PAID FOR. She told me to “be careful who asked next time” bc the policy had changed and they weren’t supposed to do that. All while I had literally just watched her do that exact thing I had politely asked of her for the customer right before me with no problem. Like seriously? Apparently the only reason she did it for him was bc “he had been waiting for a while”. Lady please!

Food: 2

Service: 2

I just love this place and I never get the same thing twice...

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Quesadilla, Sunrise Sunset

Wow! That was a crazy experience. Music had cursing. The group working were fussing. Customer after me canceled his order after watching employees fuss.

Atmosphere: 1

Food: 3

Service: 1

“My wife and I visited Tropical Smoothie Café after a lengthy walk, eager for a refreshing drink. We decided on the Sunrise Sunset Smoothie. To our surprise, we were the only patrons present. The staff, numbering seven, were engaged in a boisterous conversation, one individual notably using profanity. While the lively atmosphere added a beach-like vibe, the language used was, in my opinion, unsuitable for the setting. When we managed to get the attention of an employee, she appeared hesitant. My wife inquired if she was ready to assist us, to which the employee briefly excused herself to speak with someone on her headset before attending to us. After our smoothies were prepared, they were placed on the counter without any announcement, and we only noticed by chance. The smoothies themselves were delightful. However, it seems there’s room for improvement in the customer service department at this location.”

Atmosphere: 2

Food: 5

Service: 3

Jeanette helped me with a no sugar added smoothie! Excellent costumer service. Say hello to Jeanette when you visit Wendover/Bridford Parkway location.

Atmosphere: 5

Food: 5

Service: 5