Domino's Pizza
1131 2nd St NE, Hickory
(828) 324-5111
Recent Reviews
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just ordered one pepperoni pizza and there was more sauce than cheese. i used to work at dominos so i know how stingy yall be with the cheese. im very disappointed.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Pepperoni Pizza
Really disturbed by whatever the crumbly bits are. My brother (who is a manager at another store) didn’t even know what that was. Its on the bbq pizza.
Aside from that we never had a bad experience in the past.
Atmosphere: 3
Food: 2
Service: 3
Small but fast and friendly cashers good pizza
Atmosphere: 5
Food: 5
Service: 5
Waited for 1 hour and 10 minutes!
Food: 3
Service: 1
Delivery was in Greased box, burnt pizza crust !! General manager decided to not give a care and also restrooms are a mess 😐!
Atmosphere: 1
Food: 1
Service: 1
Service
Atmosphere: 2
Food: 2
Service: 1
Last night (Saturday night), we had guests and decided to order two pizzas from this Domino’s location. We’ve ordered from this store frequently, and while we’ve had major issues with orders in the past, we never followed up on them. This time, one of the large pizzas we received was burned to the point of being inedible (photo attached). Each of us tried a piece, but no one could eat more than a bite because it was so dry and overcooked. The other pizza was fine, prepared just as we ordered.
Today, I visited the store around 4 PM to address the issue and see if the burned pizza could be replaced. The person I spoke with turned out to be the manager, which made the experience even more disappointing. When I explained the situation, she asked if I called the store last night to speak to the manager on duty. I explained that I did not because we had guests, but I had brought a photo of the burned pizza to show the issue.
Instead of taking responsibility for resolving the problem, she insisted that I had to call and stated that I would need to reach out again and speak with the manager who was working last night, as it wasn’t her shift at the time. This response felt like a way to deflect responsibility, despite her position as the current manager on duty. It’s frustrating that a customer would have to jump through additional hoops to address a mistake made by the store.
As I was leaving, I said thanks, but her dismissive and unwelcoming demeanor left me even more disappointed. At this point, I don’t feel comfortable ordering from this location again. I hope the store takes this feedback seriously to improve how they handle customer concerns moving forward and refund me for all the orders I placed in the past that apparently no one is there to take responsibility for their issues.
Food: 1
Service: 1
Very nice worker. Zpromtevon time with order.
Atmosphere: 5
Food: 3
Service: 4
Worst undercooked PIZZA I HABCE EVER
Atmosphere: 1
Food: 1
Service: 1
Food was ok , kinda cold due to delivery I guess but price was reasonable.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Very nice worker. Zpromtevon time with order.
Atmosphere: 5
Food: 3
Service: 4
The delivery driver Eric is awesome. He deserves a raise. He goes above and beyond!
Food: 5
Service: 5
Recommended dishes: Tater Tots, Pepperoni Pizza
Ordered a small pizza, lava crunch, and tater tots and they said it would take an 30 minutes…food didn’t arrive for 60 minutes. I don’t believe I will order there anymore.
Service: 1
Patience is tha best she took very good care of me . Food was tha best
Atmosphere: 5
Food: 5
Service: 5
This Domino's location should be a teaching venue. Orders are consistently correct, constructed perfectly, and on time.
Atmosphere: 5
Food: 5
Service: 5
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