I have been hearing about this sandwich from Rusty Herman. Great taste and friendly service were also impeccable. It did not disappoint and it’s always nice to have a hot lunch at work! Definitely go see Rusty and the Firehouse Crew on HWY 127 and grab you a BBQ Cuban.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball
Brent Downs
The staff is very friendly. Great location for a delicious meal. One of best sandwiches around.
The staff was very friendly and the service extremely fast! Rusty and his crew run a very clean environment with great food! Give them a try!
Atmosphere: 5
Food: 5
Service: 5
Sandy Kehiaian
The staff is very friendly, speedy, accurate & helpful each time I visit the Hwy 70 & 2nd Ave locations !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch
david lynn
Best subs of any chain hands down. Could eat here every day. Lots of variety to chose from. Never been let down eating here.
Atmosphere: 5
Food: 5
Service: 5
Audra Claypoole
Manager T and area manager MaryLynn and cashier Abigail gave superb service to me and my fiancé today within the last 3 visit in less than a weeks time there was a small issue with price and my order brought it to both mangers listed above and they went above and beyond to fix the previous issues and provided us with EXCELLENT CUSTOMER SERVICE TODAY , they even came out to my car for convenience to discuss the issue and to make it right , customer service was 5 stars if I could give more id give 1000 stars this place definitely values their customers no doubt about it me and my fiancé will definitely be returning because we are appreciated as a customer and you don’t find that too offer these days , what a great team and manager staff thank you from the bottom of my heart for handling my issues . We will see y’all soon :) big shout out to manager T and area manager marylynn thank y’all so much
Atmosphere: 5
Food: 5
Service: 5
June Poarch
My grandson needs to have some weekends off!!! He has only had 2 Saturdays off in 8 months!! He is in school and only needs to work 2 or 3 days a week! Please give him some weekends off!!
Joel Cipriano
Sub was missing the steak and cheese. But had a lone black olive that ruined it for me.Manager was nice.
Atmosphere: 3
Food: 2
Service: 3
joshua walker
Did a doordash here had to wait 10 mins over, they wanted me to get the customers drink, we are not allowed to touch the drinks, or food, this place needs some new management.
Atmosphere: 1
Food: 1
Service: 1
Tiffany Prescott
We dined in today with my grandparents after church. The cashier seemed to be struggling and there was a mix up and we refunded our order to start from scratch. The manager was not only rude to my grandma but was also rude to the employee. Once we reordered the cashier (bless his heart) left off my grandmas sub. We didn’t realize until the food was done and ready for pick up. The guy making the sandwiches tried to make it right and just make the sub, however, the manager was rude and loud about it. She threatened to take the cost of the sub out of the two employees pockets. I went up to pay for the sub because it was just an accident and she continued to be rude to employees in front of all the customers. It was the worst experience I’ve ever had at a firehouse. By the time we left I was so angry with her I was shaking. The employees shouldn’t be treated this way let alone in front of customers.
Had a to go order, was placed about 20 or 30 minutes before I arrived. Order was not started for about 20 minutes later. There was only 1 other person in the store and the drive thru was empty. This has happened a lot with this location and I wish they could be more like the hey 70 store. Employees arent that nice or helpful and I will no longer be giving this store my business. It's ashame, too. They are fairly new and for a while now the place hasn't had much business and now we see why.
Atmosphere: 1
Food: 1
Service: 1
Heather Brooks
Marilyn, the manager, was so kind to remake my sub for me after an issue with the app placed my order at their store instead of the store by my workplace. I will always support this store. Thank you Marilyn and team for outstanding customer service!
Atmosphere: 5
Food: 5
Service: 5
Somer Price
This is the 3rd and probably final time I will be ordering from this firehouse subs. Out of the three times I’ve been they’ve given me the right order once and I order two sandwhiches everytime one for me and my boyfriend, both were wrong. Everytime has been for lunch inbetween work, so my boyfriend only really has time to order and drive straight back to work. So we can’t really check our sandwhiches until getting back to work. I understand messups happen sometimes but when you’re simply not getting what you order at all it’s a little aggravating. We ordered pretty simply again a medium hook and ladder and a medium turkey bacon ranch with no tomatoes. This is what we got (see pics) (mind you I’m allergic to mushrooms). The one looks pretty similar to what I ordered but it’s not it’s clearly someone else’s. It’s missing three things and three different things were added to it. If I didn’t open up the sandwhich and check (because it looks so similar) I could’ve broken out at work. They’re just not even checking what they’re giving people.
Food: 3
Service: 2
Peileii
Cashiers are friendly, but the service is painfully slow. I can get a sub at a competitor within a couple minutes of order, at most. But an order here can take 30 minutes or more to receive. My last 2 subs I ordered here were made incorrectly, but I didn't ask them to be remade because I didn't want to wait another half hour. Probably won't be returning here.
Atmosphere: 4
Food: 3
Service: 2
Cristal Bonilla
I place my order online at my arrival to the store they told me they was working in my order, 15 min later I ask if my order was ready and no one know where my order go….so I have to wait for them to do my order but when I arrive home 1 sandwich doesn’t have cheese and the other have lettuce and other stuff that I don’t order. Really disappointed of this location.
I have been hearing about this sandwich from Rusty Herman. Great taste and friendly service were also impeccable. It did not disappoint and it’s always nice to have a hot lunch at work! Definitely go see Rusty and the Firehouse Crew on HWY 127 and grab you a BBQ Cuban.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball
The staff is very friendly. Great location for a delicious meal. One of best sandwiches around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch, Jamaican Jerk Turkey, Spicy Cajun Chicken, Firehouse Meatball
The staff was very friendly and the service extremely fast! Rusty and his crew run a very clean environment with great food! Give them a try!
Atmosphere: 5
Food: 5
Service: 5
The staff is very friendly, speedy, accurate & helpful each time I visit the Hwy 70 & 2nd Ave locations !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch
Best subs of any chain hands down. Could eat here every day. Lots of variety to chose from. Never been let down eating here.
Atmosphere: 5
Food: 5
Service: 5
Manager T and area manager MaryLynn and cashier Abigail gave superb service to me and my fiancé today within the last 3 visit in less than a weeks time there was a small issue with price and my order brought it to both mangers listed above and they went above and beyond to fix the previous issues and provided us with EXCELLENT CUSTOMER SERVICE TODAY , they even came out to my car for convenience to discuss the issue and to make it right , customer service was 5 stars if I could give more id give 1000 stars this place definitely values their customers no doubt about it me and my fiancé will definitely be returning because we are appreciated as a customer and you don’t find that too offer these days , what a great team and manager staff thank you from the bottom of my heart for handling my issues . We will see y’all soon :) big shout out to manager T and area manager marylynn thank y’all so much
Atmosphere: 5
Food: 5
Service: 5
My grandson needs to have some weekends off!!! He has only had 2 Saturdays off in 8 months!! He is in school and only needs to work 2 or 3 days a week! Please give him some weekends off!!
Sub was missing the steak and cheese. But had a lone black olive that ruined it for me.Manager was nice.
Atmosphere: 3
Food: 2
Service: 3
Did a doordash here had to wait 10 mins over, they wanted me to get the customers drink, we are not allowed to touch the drinks, or food, this place needs some new management.
Atmosphere: 1
Food: 1
Service: 1
We dined in today with my grandparents after church. The cashier seemed to be struggling and there was a mix up and we refunded our order to start from scratch. The manager was not only rude to my grandma but was also rude to the employee. Once we reordered the cashier (bless his heart) left off my grandmas sub. We didn’t realize until the food was done and ready for pick up. The guy making the sandwiches tried to make it right and just make the sub, however, the manager was rude and loud about it. She threatened to take the cost of the sub out of the two employees pockets. I went up to pay for the sub because it was just an accident and she continued to be rude to employees in front of all the customers. It was the worst experience I’ve ever had at a firehouse. By the time we left I was so angry with her I was shaking. The employees shouldn’t be treated this way let alone in front of customers.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Firehouse Meatball
Restaurantji Recommends
Had a to go order, was placed about 20 or 30 minutes before I arrived. Order was not started for about 20 minutes later. There was only 1 other person in the store and the drive thru was empty. This has happened a lot with this location and I wish they could be more like the hey 70 store. Employees arent that nice or helpful and I will no longer be giving this store my business. It's ashame, too. They are fairly new and for a while now the place hasn't had much business and now we see why.
Atmosphere: 1
Food: 1
Service: 1
Marilyn, the manager, was so kind to remake my sub for me after an issue with the app placed my order at their store instead of the store by my workplace. I will always support this store. Thank you Marilyn and team for outstanding customer service!
Atmosphere: 5
Food: 5
Service: 5
This is the 3rd and probably final time I will be ordering from this firehouse subs. Out of the three times I’ve been they’ve given me the right order once and I order two sandwhiches everytime one for me and my boyfriend, both were wrong. Everytime has been for lunch inbetween work, so my boyfriend only really has time to order and drive straight back to work. So we can’t really check our sandwhiches until getting back to work. I understand messups happen sometimes but when you’re simply not getting what you order at all it’s a little aggravating. We ordered pretty simply again a medium hook and ladder and a medium turkey bacon ranch with no tomatoes. This is what we got (see pics) (mind you I’m allergic to mushrooms). The one looks pretty similar to what I ordered but it’s not it’s clearly someone else’s. It’s missing three things and three different things were added to it. If I didn’t open up the sandwhich and check (because it looks so similar) I could’ve broken out at work. They’re just not even checking what they’re giving people.
Food: 3
Service: 2
Cashiers are friendly, but the service is painfully slow. I can get a sub at a competitor within a couple minutes of order, at most. But an order here can take 30 minutes or more to receive. My last 2 subs I ordered here were made incorrectly, but I didn't ask them to be remade because I didn't want to wait another half hour. Probably won't be returning here.
Atmosphere: 4
Food: 3
Service: 2
I place my order online at my arrival to the store they told me they was working in my order, 15 min later I ask if my order was ready and no one know where my order go….so I have to wait for them to do my order but when I arrive home 1 sandwich doesn’t have cheese and the other have lettuce and other stuff that I don’t order. Really disappointed of this location.
Food: 1
Service: 1