I visited this Bojangles location today, and my experience was extremely disappointing from start to finish. I waited about 10 minutes at the drive-through window for my order: a #15 (leg and two-thigh dinner) with slaw and fries, plus a kids’ Supreme meal with fries. When I pulled off and checked my bag, I tried one fry—and it was awful. It tasted old, like it had been sitting in grease for way too long. I tried another and noticed the fries looked just as bad as they tasted. They did not taste like Bojangles fries normally do.
I turned around and went inside with both orders. Not only were my fries unacceptable, but I also realized they didn’t give me my slaw and even forgot one of the thighs from the “leg and 2 thigh” dinner. When I brought this to the employees’ attention, they tried to blame the mistakes on being “busy.” However, it was only me and one other car there—so that excuse didn’t match the reality at all.
When I asked for fresh sides, the employee at first acted like she didn’t want to replace them. She was eventually nice enough to give me different sides, but the fries I originally received should never have been handed to any customer.
For clarity, the fries in my picture are not greasy from being fresh— they were warm but tasted and looked like they had been cooked earlier and then re-dipped in grease before serving. To make things even more frustrating, when I pointed out the missing thigh, the employee was only going to give me a leg at first until she found more thighs cooked.
All in all, I should have just gotten my $17.59 back. The food was not worth it, the quality was unacceptable, and the service was unprofessional. I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Carlos Madrigal
Worst one around. Very rude customer service. I don't go here because i like bojangles, I go because my kids like bojangles. However, I tried calling the customer service line but they said since this is a private owner, they can't do anything. Can't say anything good about this location.
Atmosphere: 1
Food: 3
Service: 1
Michael Lambeth
My go to breakfast grub on S Main
Atmosphere: 5
Food: 5
Service: 5
Alta B.
I visited this Bojangles on 9/1/25, and the experience was unacceptable. They were out of orange juice, so I ordered coffee instead. When the employee handed it to me, the lid immediately came off and scalding hot coffee spilled all over my hand and lap. I was clearly burned, yet the only response I got was a handful of napkins.
The manager wasn’t any better. She had no idea how to handle the situation, couldn’t find an incident report form, and even asked me to write my statement on a random scrap of paper. I left my name and number and went straight to urgent care for treatment.
Only after I’d been treated did she call to say she finally located the actual form, so I returned and completed it. I was told the regional manager, Kim, would be in touch. It’s now been over two months with no call from the store, no call from the regional manager, and no response from Bojangles corporate despite my reaching out.
The complete lack of urgency, accountability, and basic customer care is absolutely infuriating. I expected better from a company of this size.
Service: 1
M DK
My order was incorrect. I received cheese and egg on my sausage biscuit. I was traveling and could not turn around to take it back.
Atmosphere: 3
Food: 2
Service: 3
Angela Smith
Fóod was cold. Chicken wings looked like a a childs wings. Extremely small.
Atmosphere: 5
Food: 4
Service: 3
George D
Food was great as always but the service was not on par, I was going to let the female server know that I was sorry to bother her. None of the employees seemed to want to be there.
Atmosphere: 3
Food: 5
Service: 3
JoAnne Morrison
The bathrooms weren't clean! I had to clean a table! Drinks aren't included in the combo! They got an attitude because after waiting in line, then, we were expected to wait 20+ minutes for food! Plus, some employees had nothing over their loose hair! Very unsanitary! We want to eat food, not hair!
Atmosphere: 1
Food: 2
Service: 1
Toi Waddell
Came here yesterday around 6 or 7p they were so pleasant and food was hot and fresh Thank you !
Atmosphere: 5
Food: 5
Service: 5
Jason Fox
The AI order taking is trash, it doesn't understand when you change the order. Bojangles please go back to real people. We hate talking to a non-competent AI. Your AI ordering isn't ready.
This is the worst Bojangles I have ever been to. They almost refuse to talk to the customers at the register and the food was old. Corporate sent me gift cards for standing in the lobby for 20 minutes and never being served. When I went back to spend those gift cards I stood in the lobby for another Ten and then got an attitude from the manager when I asked her if she was planning on helping me. The people in there only work on the drive thru and expect walk in customers to do all the work themselves. I will never go back there as long as they are under the same management.
Atmosphere: 1
Food: 2
Service: 1
Woodrow Jackson
Great experience
Atmosphere: 4
Food: 4
Service: 4
Jayy Davis
The lady in the drive thru did not speak at all and looked at me like she had a problem. I will not be coming back to this location I believe workers should speak to their customers and smile instead of just looking like why are you here smh
Atmosphere: 1
Food: 4
Service: 1
Mattie T
Worst Bojangles have ever been to. Service was terrible and they didn't care. My food was burnt. Also was refused a refund. I will never come back to this location ever.
I visited this Bojangles location today, and my experience was extremely disappointing from start to finish. I waited about 10 minutes at the drive-through window for my order: a #15 (leg and two-thigh dinner) with slaw and fries, plus a kids’ Supreme meal with fries. When I pulled off and checked my bag, I tried one fry—and it was awful. It tasted old, like it had been sitting in grease for way too long. I tried another and noticed the fries looked just as bad as they tasted. They did not taste like Bojangles fries normally do.
I turned around and went inside with both orders. Not only were my fries unacceptable, but I also realized they didn’t give me my slaw and even forgot one of the thighs from the “leg and 2 thigh” dinner. When I brought this to the employees’ attention, they tried to blame the mistakes on being “busy.” However, it was only me and one other car there—so that excuse didn’t match the reality at all.
When I asked for fresh sides, the employee at first acted like she didn’t want to replace them. She was eventually nice enough to give me different sides, but the fries I originally received should never have been handed to any customer.
For clarity, the fries in my picture are not greasy from being fresh— they were warm but tasted and looked like they had been cooked earlier and then re-dipped in grease before serving. To make things even more frustrating, when I pointed out the missing thigh, the employee was only going to give me a leg at first until she found more thighs cooked.
All in all, I should have just gotten my $17.59 back. The food was not worth it, the quality was unacceptable, and the service was unprofessional. I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Worst one around.
Very rude customer service. I don't go here because i like bojangles, I go because my kids like bojangles.
However, I tried calling the customer service line but they said since this is a private owner, they can't do anything.
Can't say anything good about this location.
Atmosphere: 1
Food: 3
Service: 1
My go to breakfast grub on S Main
Atmosphere: 5
Food: 5
Service: 5
I visited this Bojangles on 9/1/25, and the experience was unacceptable. They were out of orange juice, so I ordered coffee instead. When the employee handed it to me, the lid immediately came off and scalding hot coffee spilled all over my hand and lap. I was clearly burned, yet the only response I got was a handful of napkins.
The manager wasn’t any better. She had no idea how to handle the situation, couldn’t find an incident report form, and even asked me to write my statement on a random scrap of paper. I left my name and number and went straight to urgent care for treatment.
Only after I’d been treated did she call to say she finally located the actual form, so I returned and completed it. I was told the regional manager, Kim, would be in touch. It’s now been over two months with no call from the store, no call from the regional manager, and no response from Bojangles corporate despite my reaching out.
The complete lack of urgency, accountability, and basic customer care is absolutely infuriating. I expected better from a company of this size.
Service: 1
My order was incorrect. I received cheese and egg on my sausage biscuit. I was traveling and could not turn around to take it back.
Atmosphere: 3
Food: 2
Service: 3
Fóod was cold. Chicken wings looked like a a childs wings. Extremely small.
Atmosphere: 5
Food: 4
Service: 3
Food was great as always but the service was not on par, I was going to let the female server know that I was sorry to bother her. None of the employees seemed to want to be there.
Atmosphere: 3
Food: 5
Service: 3
The bathrooms weren't clean! I had to clean a table! Drinks aren't included in the combo! They got an attitude because after waiting in line, then, we were expected to wait 20+ minutes for food! Plus, some employees had nothing over their loose hair! Very unsanitary! We want to eat food, not hair!
Atmosphere: 1
Food: 2
Service: 1
Came here yesterday around 6 or 7p they were so pleasant and food was hot and fresh Thank you !
Atmosphere: 5
Food: 5
Service: 5
The AI order taking is trash, it doesn't understand when you change the order. Bojangles please go back to real people. We hate talking to a non-competent AI. Your AI ordering isn't ready.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Chicken loaded with grease. Smy
Atmosphere: 4
Food: 3
Service: 3
This is the worst Bojangles I have ever been to. They almost refuse to talk to the customers at the register and the food was old. Corporate sent me gift cards for standing in the lobby for 20 minutes and never being served. When I went back to spend those gift cards I stood in the lobby for another Ten and then got an attitude from the manager when I asked her if she was planning on helping me. The people in there only work on the drive thru and expect walk in customers to do all the work themselves. I will never go back there as long as they are under the same management.
Atmosphere: 1
Food: 2
Service: 1
Great experience
Atmosphere: 4
Food: 4
Service: 4
The lady in the drive thru did not speak at all and looked at me like she had a problem. I will not be coming back to this location
I believe workers should speak to their customers and smile instead of just looking like why are you here smh
Atmosphere: 1
Food: 4
Service: 1
Worst Bojangles have ever been to. Service was terrible and they didn't care. My food was burnt. Also was refused a refund. I will never come back to this location ever.
Atmosphere: 1
Food: 1
Service: 1
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