Waterbean Coffee

As a Waterbeancoffee customer since 2016, I'm one of many (approx 15% of the Huntersville store) longtime customers on the cusp of finding another business to patronize. The owner, Tony, has made the unwise decision to, not only refuse to keep his loose leaf tea stock in supply, but he's also chosen to ignore the countless emails, Facebook messages (he removed a message from another longtime Waterbean customer, and he will likely remove this comment) and in-person questions his AMAZING staff has had to deal with... all because he doesn't understand that loyalists have built his business and financed his multiple locations in the greater CLT area. The Hunterville location is now down to just ONE black tea (and this has been the case for weeks) and the staff are unable to tell customers if or when teas will ever be reordered. If Tony can afford to lose 15% of his Huntersville business, this complaint is likely to fall on deaf ears. But, we're in a time of responsible and responsive business ownership. You will lose what we helped you build if you insist on disrespecting our loyalty. We kept Waterbean alive during Covid. We packed all locations when a police officer's life was taken and his family needed money (which Waterbean donated from one day's sales). We've tolerated price increases, rental fees for the conference room spaces and DISCONTINUING the discount loyalty program (‼️). That's what loyalists do. And what thanks do we get for our loyalty? No supply for the tea demand and forcing Waterbean staff to deal with endless questions about when tea will be restocked. I understand P&L. I also understand that opening multiple mostly-empty stores all over CLT shouldn't create a penalty for Huntersville store lifers. I've spent thousands of dollars supporting this small business. Stock the tea, Tony. And, if you're a customer with a favorite Waterbean drink, be forewarned: Your hard-earned money spent supporting Tony's business could be off the menu if he can squeeze another drop out of a penny. Get yourself together, Tony. Loyalty is not guaranteed and ignoring your revenue base is a catastrophic business decision. Do better.

Great location and service, too bad the coffee is terribly burnt. Could be in the roasting or maybe coffeemakers need cleaned. Almost undrinkable.

Atmosphere: 5

Food: 1

Service: 4

Wow. The girl working at the front who took my order was EXTREMELY RUDE and cold in her attitude. Went in on December 2st at 3pm and l will never go back to this location again!

Service: 1

Very cute place, with very nice people. But I ordered a chai tea latte and got a coffee.

Atmosphere: 5

Food: 2

Service: 4

Coffee and atmosphere was ok but they should be more clean. We were there yesterday and the other day they didn’t even wipe the tables also floor was so dirty I cannot imagine the restrooms. I hope they can improve their cleaning skills there is a coffee table nearby piano it made with glass and fully covered coffee stains fingerprints its gross. I don’t even want to put my coffee

Atmosphere: 1

Food: 4

Service: 4

Cold night out, husband and I were feeling like a nice hot cup of cocoa. We are visiting from South Carolina. So we google best coffee shops. Went in beautiful little place, service was phenomenal. We received our hot cocoa went out to the car. Took that first taste. Warm milk with no taste. So disappointing.

Atmosphere: 5

Food: 1

Service: 5

I see why it's called "Waterbean". The coffee here is so weak. Do the frappes have coffee? If they're creme frappes, they should be advertised as such.
The service was so slow and unfriendly, I didn't even want to ask. Can't recommend.

Atmosphere: 1

Food: 1

Service: 1

A unique coffee house that has a professional and curtious staff. The menu has everything you could want, and a bit more. I may be wrong, but it seems like live music is available sometimes as well. Also, unless you're Mozart you don't touch the piano! ??

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Coffee Beans, French Press

Highly recommend. If you love good coffee this is the place to get

Atmosphere: 5

Food: 5

Service: 5

Phenomenal coffee!
They never let me down.

Atmosphere: 5

Food: 5

Service: 5

Good coffee, good service and great vibe.
Plenty of space. Lots of options

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Muffin

Great atmosphere. Nice place to meet a friend or colleague.

Atmosphere: 5

Food: 5

Service: 5

Great atmosphere and even better coffee and food! Got my drink and food super quick as well :-)

Atmosphere: 5

Food: 5

Service: 5

Only had coffee. Way better then that green star-b coffee place!

Atmosphere: 4

Service: 4

Come here with my Girlfriend to study every once in awhile, place has a great chill vibe and really good coffee. Great alternative to starbucks and arguably better coffee than them to

Atmosphere: 5

Food: 5

Service: 5