Panera Bread

1619 Western Blvd, Jacksonville
(910) 353-5410

Recent Reviews

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Kalyn Anderson

This Panera bread location is amazing! I was treating myself this morning before a long awaited doctor’s appointment. I ordered through the app only to realized I messed up and almost had it delivered to my work address, so I called the store to see if they could cancel it. The women on the phone was so sweet and canceled it for me and I got my refund right away. I proceeded to order again with the correct address. I accidentally put chipotle sauce instead of garlic sauce which again is my fault but I looked deeper in the bag and seen they put it in there as well. Definitely made my day, since this is the only place I’m able to eat out at the moment due to my health. Truly amazing customer service and great food. Thank you Panera:) you made my day a little better!!!

Dietary restrictions: Great customizable options for anti-inflammatory diet!

Kid-friendliness: They are always so sweet, in person and over the phone!

Atmosphere: 5

Food: 5

Service: 5

Thomas Belt

Ordered from tablet, waited for order, Noone called my name when it was ready ( I never received a receipt.) When the order was wrong I was told this is what I ordered. No receipt could you give me a copy of my receipt..."i don't know how to do that"

Atmosphere: 4

Food: 4

Service: 1

Kayla Brown

Don’t risk ordering online, even if you are unavailable to pickup or go in person. $32 for a salad, small smoothie, and fruit cup that goes with the salad. And a brownie that was missing from order. I have to wait 1-3 business days for a response just to get a refund for the missing item. The delivery receipt on the bag has check boxes for them to check off, making sure everything is included, however, I can tell they didn’t check everything because there’s a long line that’s not even marked through the check boxes.

Food: 3

William Deichler

Always great 👍

Atmosphere: 5

Food: 5

Service: 5

Dria Dinero

Great service, cashier Isaiah was very kind. Had great customer service! Food was very good and hot, love this place!

Atmosphere: 5

Food: 5

Service: 5

Joy Lambdin

I ordered a salad a chipotle sandwich and broccoli cheddar soup. They forgot my chipotle sandwich and I still payed for it? It would be great if the workers could check all there bases before sending food out it’s really annoying how I’ve never worked there but I could do there job better and make sure the customers get what they payed for. Thank you .

Atmosphere: 4

Food: 5

Service: 2

Robert Warmbrodt

I came to pick up a Uber eats order. I also ordered breakfast for myself. The steak croissant with egg and cheese. It was delicious. Well executed and savory. My only vice is they don't carry jelly or jam.

As far as delivering for them they are one of the better . They communicate and greet you and give you updates if they need to.

Atmosphere: 5

Food: 5

Service: 5

Josiel Encarnacion-Rivera

they done messed up my order 💔💔
food was gas tho 🙏🙏

Atmosphere: 4

Food: 5

Service: 5

Lynn Streeter

I love the food and the atmosphere here,if you don't know it's a good place for clean eating and drinking,but you won't leave hungry the food is well proportioned.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Greek Salad, Southwest Chicken Ranch Salad, Bacon Turkey Bravo

Andrea Greene

There needs to be someone at the counter I wanted to pay cash for my food the person saw us come in and when we approached the counter he turned away and left and didn’t come back so I had to go to the self serve and order same and use my card. Not everyone wants to use their card. He didn’t come to the counter until other people showed up. Please have someone at the counter at all times especially at noontime when it’s lunch time. Thank you.

Danielle Coley

The food and customer service 👌 top tiered.

Atmosphere: 4

Food: 4

Service: 4

Thiri Hsu Mon Aye

Why do I have to wait at least 10-15 mins for my drive through order? Ridiculous, why dont you just hire more people to help with the order?

Atmosphere: 1

Food: 3

Service: 1

Josephine Sutphen

Food was terrible, we will never go back again

Atmosphere: 1

Food: 1

Service: 1

Sagitario Guzman

Good food

Atmosphere: 5

Food: 5

Service: 5

Cody Beasley

Food was good. Service was good. Nice casual play to eat and spend time with family. The kitchen was definitely backed up a bit when we got there, but the food was still good.

Atmosphere: 4

Food: 4

Service: 4

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