Ordered my food through the Jersey Mike's app and my food was delivered via Door Dash. My sandwich was made incorrectly. When I called to ask for them to make a new sandwich or have it refunded, I was told to bring my old sandwich back to the store to have them remake it and was to they could not refund my order. I have worked in multiple restaurants including fast food and every place I have worked, we were not allowed to take food any customer has touched and had to make them another sandwich. Especially since after Covid as to not spread any illness or diseases a customer may have. They told me that I would have to bring my food back to get it switched out. I don't get off of work for a few hours and no where to store the food that was given to me. Now I have to hold on to a sandwich for hours and then bring it back to get food to eat. Food here is already not cheap and I guess they are over budget on food cost. I guess they plan on saving it for the next customer who orders a club sandwich and that's just gross and unethical.
Leah Gable
Very disappointed, by 8:15 pm they were out of rolls. Waited 5 minutes or more to be told no rolls. There was no one in the store except three employees. Four other people walked in after me, all at different times. Finally we were told no rolls. I could understand running out at 8:45 because it closes at 9:00. I can also understand it might've been a busy day just couldn't keep up. But, don't make me stand waiting for 5 minutes or more to find out not able to make a sub. Tell me when I walk in the door. We all left. No one was mean or ugly but all disappointed. Let's try to have better customer service.
Mark Pari
Went on the day of giving, glad to see they were busy.
Rob WWVCO
They got the guitar music playing. Being a sub sandwich “connoisseur” from New England and living in NC it’s pretty close and maybe some cases better than the local pizza place in Massachusetts which is where us northerners get our sandwiches typically. My only concern is a private equity firm brought them out. For now it’s good.. let’s all hope and pray the food quality doesn’t go down hill as traditionally private equity ruins restaurants as cheapening of ingredients etc.
Brenda Robbins
Every time I come to this location they get the order wrong! We always get the exact same order and mine always comes out wrong I spend over $45 on the food here, I ordered the bacon chicken ranch sub and requested it be on a wrap, NO LETTUCE, NO TOMATO extra meat (paid almost $4 extra for it)
The wrap came with lettuce and tomato and barely any meat it’s like they don’t even look at the ticket I ordered online and even checked no to the items. This location will no longer be getting any service from us this is the 3rd time this has happened in a row!
ANNMARIE TRAUTMAN
Best subs fresh and staff are friendly and they get you in and out fast a lil pricey but delicious I always come here to get sandwiches 🤤
Amanda Cooper
Great sandwich
lydia moon
The employees are so sweet and willing to work with what you need! Such a great experience!!
David Sharp
I have revised my last comment. Thank you for making the corrections food and staff was much better. Cheers
Lynn Carlton
Went into Jersey Mike's on 1/19/2025 placed my order. Checking out was asked if I would like to use my point's I replied Yes! You will get your sub free using your point's! YES! Only to fine that I was charged $9.00 on my card... what's Free about this!??
The last time I ate at this location I was not impressed because it did not live up to the taste of the subs I’ve had at other Jersey Mike locations but last night I decided to finally cash in 2 years of birthday points. Man was my sub really good, made correctly, and ready at the time the app quoted. I also liked how it had a nice meat to bread ratio unlike last time when I had more bread than meat. So good job to the guys that were working last night.
Dylan Jones
Employees are very personable and fun, food was good and service was quick.
Brittney “LoveBeehLux” Pendergrass
If you're gluten free, this is a skip. They never have gluten free rolls.
Greg Auman
This place doesn't deserve any stars Lost me as a customer for life because they wouldn't accept my money Said they could only take a 20 I hope it was worth a customer
Deon Gaither
updated: they have done a great job on our sandwiches lately! Subway count your days!
Ordered my food through the Jersey Mike's app and my food was delivered via Door Dash. My sandwich was made incorrectly. When I called to ask for them to make a new sandwich or have it refunded, I was told to bring my old sandwich back to the store to have them remake it and was to they could not refund my order. I have worked in multiple restaurants including fast food and every place I have worked, we were not allowed to take food any customer has touched and had to make them another sandwich. Especially since after Covid as to not spread any illness or diseases a customer may have. They told me that I would have to bring my food back to get it switched out. I don't get off of work for a few hours and no where to store the food that was given to me. Now I have to hold on to a sandwich for hours and then bring it back to get food to eat. Food here is already not cheap and I guess they are over budget on food cost. I guess they plan on saving it for the next customer who orders a club sandwich and that's just gross and unethical.
Very disappointed, by 8:15 pm they were out of rolls. Waited 5 minutes or more to be told no rolls. There was no one in the store except three employees. Four other people walked in after me, all at different times. Finally we were told no rolls. I could understand running out at 8:45 because it closes at 9:00. I can also understand it might've been a busy day just couldn't keep up. But, don't make me stand waiting for 5 minutes or more to find out not able to make a sub. Tell me when I walk in the door. We all left. No one was mean or ugly but all disappointed. Let's try to have better customer service.
Went on the day of giving, glad to see they were busy.
They got the guitar music playing. Being a sub sandwich “connoisseur” from New England and living in NC it’s pretty close and maybe some cases better than the local pizza place in Massachusetts which is where us northerners get our sandwiches typically. My only concern is a private equity firm brought them out. For now it’s good.. let’s all hope and pray the food quality doesn’t go down hill as traditionally private equity ruins restaurants as cheapening of ingredients etc.
Every time I come to this location they get the order wrong! We always get the exact same order and mine always comes out wrong I spend over $45 on the food here, I ordered the bacon chicken ranch sub and requested it be on a wrap, NO LETTUCE, NO TOMATO extra meat (paid almost $4 extra for it)
The wrap came with lettuce and tomato and barely any meat it’s like they don’t even look at the ticket I ordered online and even checked no to the items. This location will no longer be getting any service from us this is the 3rd time this has happened in a row!
Best subs fresh and staff are friendly and they get you in and out fast a lil pricey but delicious I always come here to get sandwiches 🤤
Great sandwich
The employees are so sweet and willing to work with what you need! Such a great experience!!
I have revised my last comment. Thank you for making the corrections food and staff was much better.
Cheers
Went into Jersey Mike's on 1/19/2025 placed my order. Checking out was asked if I would like to use my point's I replied Yes! You will get your sub free using your point's! YES!
Only to fine that I was charged $9.00 on my card... what's Free about this!??
Restaurantji Recommends
The last time I ate at this location I was not impressed because it did not live up to the taste of the subs I’ve had at other Jersey Mike locations but last night I decided to finally cash in 2 years of birthday points. Man was my sub really good, made correctly, and ready at the time the app quoted. I also liked how it had a nice meat to bread ratio unlike last time when I had more bread than meat. So good job to the guys that were working last night.
Employees are very personable and fun, food was good and service was quick.
If you're gluten free, this is a skip. They never have gluten free rolls.
This place doesn't deserve any stars Lost me as a customer for life because they wouldn't accept my money Said they could only take a 20 I hope it was worth a customer
updated: they have done a great job on our sandwiches lately! Subway count your days!
Atmosphere: 4
Food: 4
Service: 4
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